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Consultant / Devops Engineer Resume

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Chicago, IL

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TECHNICAL SKILLS

  • DevOps
  • Chef
  • Ansible
  • Jenkins
  • Gitlab
  • Bitbucket
  • GitHub
  • Nexus
  • JIRA and SonarQube
  • XML
  • HTML
  • Shell script
  • Ruby
  • ELK Stack (CLS)
  • UIM
  • OEM
  • Splunk
  • Moogsoft
  • Catch Point
  • Imperva
  • Autosys
  • Control - M
  • PPM
  • OUD

PROFESSIONAL EXPERIENCE

Confidential, Chicago IL

Consultant / Devops Engineer

Responsibilities:

  • Worked on range of different project sizes and types and provided functional and technical expertise to support and meet project objectives on time
  • Performed analysis of business areas and make relevant, meaningful observations based on analysis of interviews, process maps, use cases, and other data collection deliverables.
  • Discover is the US based Financial Services Institution which is mainly involved in the Credit cards, Personal Loans and Student Loans and provide services through various Channels. DFS is migrating its Core - Banking Application from Fiserv to Finacle.
  • My responsibility is to make this transition as hazel free as possible by providing the assistance in implementing the interfaces for various channels and user acquaintance.
  • Importing the parameterization and seed data into Database for different schemas.
  • Work with the Bank BA’s to scope requirements, understand the scope functionally as well as technically and lay it down for product customization standpoint.
  • Version upgradation whenever new version of Finacle is released. It includes DB backup and WAS cleanup.
  • Supporting the Customization process.
  • Once the environment is released to the end users, provide support with accesses.
  • Techno-functional assistance to Application, Batch and interface teams.
  • Rich experience in product validation and delivery with insightful knowledge of Problem Solving, testing and configuration management
  • SME for production incident management.
  • Provide expertise in scope definition, effort estimating and sizing of core banking transformation project and able to provide feasible consultation with his vast product knowledge.
  • Impart consultation and expertise on Bank product installs, creating new environments as needed and also the single person to lead the bank monthly product modification and enhancement deployments and coordination with various other consumer application deployments.
  • Participating in discussions with Business and Development teams to understand the requirements and providing the implementation solutions.
  • Coordinating onsite and offshore teams to achieve the solution by providing design, code and implementation
  • Hands On experience in preparing user guide documents, providing both Functional and Technical support to implementations across the globe.
  • Expertise in analyzing and resolving production issues
  • Sound knowledge of UNIX/Linux, SQL, shell-scripting
  • Good communication and customer interaction skills for understanding business requirements & problem solving.
  • Pro-active approach during Requirement gathering and guiding the client in a right direction.
  • Excellent customer service skills with background in phone and email etiquette
  • Ability to work multiple tasks simultaneously
  • Devising test strategy for product upgrades & releases,
  • Provided support for medium complexity applications.
  • Provided technical production applications support and assistance to customers.
  • Ensured to provide a concrete explanation of resolutions to issues.
  • Provided feedback and developed production support procedures.
  • Conducting research on the latest software technologies and build proof of concepts (POC’s).

Confidential

Customer Care Data Warehouse

Responsibilities:

  • Executing regular control-m jobs and if any issue comes during processing then analyze and resolve the issue.
  • Resolving high and low level incidents.
  • Raising incidents, change request to fulfill business needs.
  • Interacting with clients and the onsite team to solve the issues.
  • Processing corrupt files using UNIX scripts.
  • Generating daily Status report through script & sending to client.
  • Escalation handling on recovery calls and service delivery within SLA.
  • Working knowledge of change and problem management.

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