Senior Telco Engineer Resume San Jose, Ca - Hire IT People

SUMMARY

A passionate, accomplished, and results - driven senior level Telecommunication Engineer with experience in leading the design, development, and establishment of high-performance technology solutions.
Recognized as a dynamic, innovative thinker with advanced knowledge of telecommunications systems, and the expertise/vision to lead the next generation telecommunication infrastructure.
Possesses exceptional in-depth technical knowledge and highly effective management skills used to successfully lead high-performance teams in large, complex projects.
A motivated manager with superior communication, analytical, and problem resolution abilities.
Skilled decision maker with sound judgment, and proven track record of building productive relationships with all stakeholders, including executives.
Team player with the demonstrated ability to collaborate with others to forge strategic alliances to achieve ambitious goals. Bilingual: English and Spanish.

PROFESSIONAL EXPERIENCE

Confidential | San Jose, Ca

Senior Telco Engineer

Responsibilities:

As the Senior Telco Operations Engineer, managed a SaaS Telco infrastructure; oversaw daily operations of a SaaS telecom IVR environment including TDM and SIP architectures including Dialogic CSP 2090s, Dialogic IMG1010, and Acme Packet SBCs/ESBCs for a total of 30 DS3s across two data centers.
Troubleshot/diagnosed issues on CentOS systems regarding VXML applications; utilized Microsoft DNN and Nuance Speech Engines, and proffered architectural guidance on the replacement of telecom architecture for system upgrades of Dialogic CSP with Dialogic IMG1010 solutions. Engineered solutions including the deployment/configuration on 247 Data Centers.
Supported telco issues including bug investigations, client onboarding, carrier vendor management, and traffic shaping.
Accountable for administering Verizon ICM and AT&T RouteIt for TFN customers and routing allocation management, including RESPORG contracts between legal, carriers, and third parties.
Designed proofs of concept for future projects like the integration with AT&T IPTF IPC/TCON, with IBM Watson, and with Amazon AWS.

Confidential | San Francisco, CA

Lead VoIP Engineer

Responsibilities:

As the acknowledged SME for voice engineering projects, provided architectural design and implementation guidance to cross-functional project teams.
Supported SIP and TDM based soft switch translations, facilities, and features on the Metaswitch Call Agent and Media Gateways, Enhanced Application Servers, and SBCs.
Accountable for technical assistance and support to other Service Management teams.
Contributed script and software development expertise for VoIP application integration, operational tools, and engineering projects; supported Product Engineering with systems architecture planning, system implementation guidelines, and engineering guidelines.
Successfully architected VoIP Hosted Voice products for Wave Hosted Voice service offerings.
Provided support for multiple IPBX infrastructure including CUCM 11.5, CUP/IM&P/Jabber, Unity, Mitel, Allworx, Asterisk, and Avaya.
Tasked with performing lab testing, design, and architecture work; provided off-hour, on-call, and weekend coverage.

Confidential | Redwood Shores, CA

Software Development Support Specialist

Responsibilities:

As the Escalation Support Manager, oversaw all facets of mobility solutions support such as database, VoIP signaling (MGCP/SIP), TDM diagnosis, Dialogic HMP version 3.0, Dialogic/Cisco media gateways, CUCM 4 thru 9, TDM and IP based PBX systems configuration and integration, and Confidential BES.
Analyzed VoIP/RTP including diagnosing latency, jitter, packet drops, end to end, and server induced latency calculations; employed Wireshark and a host of vendor network probes.
As a key member of the Pre-install Site Analysis team, managed VoIP engineering review boards; formulated recommendations for enhancing network communications throughput to provide customers with the best telephony experience possible including cellular technologies.
Mentored cross-functional teams with a focus on training in advanced telephony troubleshooting and mobility products problem resolution.
Created/established training programs and support documentation on equipment operation, maintenance, diagnostics, and troubleshooting procedures; compiled and disseminated technical manuals.
Augmented business expansion by helping with sales project management and partnering with Engineering and Sales departments at partner companies.