WORK EXPERIENCE:

Confidential, Arlington, VA

Sr. Systems Engineer/Sr. Virtual Administrator Lead

Responsibilities:

• Senior Virtual Administrator.
• Was part of a team managing the whole Virtual environment (XenApp 7.12/7.6/6.5 /6.0 ) top to bottom for Confidential .
• Our team was responsible for everything from day to day issues, environment planning and development, systems implementation, application implementations, system/application roll outs, and assisting the help desk with all escalated troubleshooting Windows, VM, Cloud or Citrix issues.
• Our team managed all published Citrix applications in a Windows Active Directory environment (2012/2016), we managed 200+ applications including full scope of GIS applications, full system/application implementations and management, staggered roll outs, Azure Migrations, Physical to Virtual migrations, Virtual to Cloud Migrations, troubleshooting all escalated issues. * Contract was cut short*

Confidential, Fairfax, VA

Sr. Systems Engineer/Sr. Infrastructure Engineer and Team Lead

Responsibilities:

• Senior Engineer and Team lead for the Confidential Police Department. Managed the whole Virtual VM and Citrix environment (XenApp 7.12/7.6/6.5 ) top to bottom for Confidential Police Department.
• As the Team lead I was solely responsible for everything from environment planning, development, systems implementation, full application implementations, system/application roll outs, and all escalated troubleshooting Citrix issues. Was also part of the Senior Citrix Admin Confidential team that managed all published Citrix applications for the also a part for the whole County Fairfax Team.
• As a member of the 3 Team leads our responsibilities were but not limited to monitoring the entire Citrix environment for the County 24x7 (environment planning, development, implementation, full system/application implementations and management, staggered roll outs, troubleshooting all escalated Citrix issues, physical/VM server build outs, server performance monitoring, and routine maintenance. Worked with Citrix (XenApp 7.12/7.6/6.5 , Storefront, Director, Studio, MCS), VMware on a daily basis (vSphere 6.5/6/5.5) build, implemented and managed All VM Citrix servers, maintained snapshots, addressed VM server issues.
• Under took the project and re - organized/restructured the Confidential Police Departments whole timecard infrastructure from a user based local application to a County wide Citrix based application.
• Day to day work with all types of application/software and hardware providing support and implementations having to quickly adapt and learn on the fly at times. Day to Day with but not limited to (HP Blade Center, Windows active directory environment Microsoft Server 2016, 2012, 2008, 2003, Exchange 2010/2013, Windows 7/10, SCCM 2012, Active Directory environment, WSUS, HP Insight manager/iLo configuration, Familiarity with SQL 2008/2010 set up and minor troubleshooting).
• As a Team Lead and Sr. Admin I made myself a tremendous asset to the Confidential Team and Police Dept. Team.
• I assisted any and all of my coworkers and users when needed with any tasks when need and often undertook projects and classes to further benefit myself and our corporation.

Confidentiall, Herndon, VA

Sr. Systems Engineer/Citrix Administrator

Responsibilities:

• Managed the Citrix environment in its entirety troubleshooting all Citrix issues, managing all published applications, monitoring the environment 24x7 including server performance, vitals, and daily maintenance.
• Worked with VMware on a daily basis managing all VM Citrix servers, from creation of servers to managing them on a daily basis, managing snapshots, addressing all VM server issues, and addressing all escalated trouble tickets.
• Addressed all anti-virus server related helpdesk tickets, Under took the project of re-organizing our Tax dept infrastructure by going virtual, centralizing applications/data, also providing 24x7 support to that team.
• While at Confidential I worked with HP Blade Center, MS Server 2008/2012/2012 R2/2016, Exchange 2003/2007, Win XP, Vista, Active Directory environment, WSUS, VMWare, Citrix 4.0/4.5/5, HP Insight Mgr/iLo, Mobile platforms (BlackBerry, iPhone, Windows Mobile).
• I made myself an asset by assisting my coworkers when needed with any tasks including often undertaking projects, classes or anything to further benefit myself and our corporation.

Confidential, Chantilly, VA/Washington, DC

Senior Systems Engineer and Deployment Team Specialist

Responsibilities:

• I worked in a very demanding environment that required travel to military bases all around the world at a moment’s notice to provide critical onsite support to the Military and their hospital teams.
• We worked to upgrade and standardize all onsite local cache database servers at each military facility to 10G Oracle DB.
• Our responsibilities included strategizing, implementing and deploying network and server equipment in the field in while under critical time constraints.
• My duties also included maintaining/upgrading onsite backup solutions as well as correcting all onsite technical problems on the fly, maintaining and continually running routine maintenance on all onsite servers and various other network components, troubleshooting any equipment or network problems, and assisting in monitoring server and network health.
• We worked in an Active Directory environment and with all Microsoft platforms including Server 2003, Exchange 2003, Symantec, Veritas Back-up Exec, DameWare, VMWare, and Citrix.
• Working with this team I had the privilege to work in a Military environment and got to interact with high ranking Military and Political officials on a daily basis in Washington DC and around the world.
• I at times was faced with high pressure situations in which in return I had to work with high precision and efficiency.

Confidential, Fairfax, VA

Senior Systems Engineer/Team Lead

Responsibilities:

• Always On-Call was a company that provided IT services to a large number of small to mid-sized companies in the Northern Virginia area that did not have an onsite IT department.
• As the Team lead systems engineer for Always On-Call I managed a team of 10 engineers. I over saw day to day tasks responsible for balancing resources across competing priorities to meet business objectives, having regular 1:1's and meetings with our engineers and the whole team beyond project status. Worked with my team to set individual and team goals and would do weekly/monthly/quarterly evaluations to evaluate and improve performance.
• As a Team lead/Manager I would assist and clear obstacles for my team, and not just technical ones.
• I also worked in the field and provided 24x7 systems/network support for a large number of small to mid-sized companies in the Northern Virginia area, and was primarily in charge of all network operations for 8 mid-sized companies in the McLean area.
• Responsibilities included full domain planning/strategizing/implementation from the ground up, including purchasing of all network equipment, creating and maintaining backup solutions for clients, Exchange implementation/deployment/maintenance/migrations (5.5 to 2003), and routine day to day IT maintenance and closing of escalated trouble tickets.
• I was also in charge of onsite configuring, updating, and routine maintenance on all the client servers on client sites and also in house at Always on-Call headquarters. In addition, I worked in network/wiring closets, running network cables, patching drops, and installing and maintaining small routers, switches and hubs.
• I gained heavy experience working with applications such as Windows Server 2003, Small Business Server 2003, Exchange 2003/5.5, Veritas Back-up Exec, DameWare, Citrix, Blackberry/Palm support and configuration.
• I setup all of our clients were setup in an Active Directory environment and all Microsoft platform.
• During my time at Always On-Call I worked in a challenging and time-sensitive environment and was required to continuality resolve complex team oriented problems and issues, client deadlines, as well as resolving client network and software problems.

Confidential, McLean, VA

Sr. Desktop Support Specialist/Lead Network Operations Support Specialist

Responsibilities:

• I was responsible for providing support to all 5 of the headquarter buildings and was the Team Lead for the Confidential and Herndon buildings located throughout northern Virginia.
• I also took the responsibility of becoming the Lead Network Operations Support Specialist/Technician for the Confidential Reston, Herndon, Dulles and Ashburn facilities.
• This support team primarily dealt with complex issues that could not be resolved by the first and second tier support team as well as any and all issues from the company’s top executives.
• I worked in a very demanding environment and handled a large volume of calls.
• My team and I supported over 8,000 + users in an Active Directory environment.
• My day to days consisted of assisting Confidential employees with a wide range of software, hardware, and network issues. Being the Team Lead and Lead Technician for Confidential ’s Reston, Herndon, Dulles and Ashburn allowed me to grow accustomed to managing team members, setting team goals and expectations, and working in demanding and time-sensitive situations.
• I worked with applications such as Lotus Notes, Novell Netware/Client, All Microsoft platforms including Windows 2000, Windows XP, Office 2000, Office 2003, all current versions of Java, Zen management, Vantive, Visio, different types of Spyware programs, database knowledge of Sybase, DB2, and Biometrics.

Confidential, Gaithersburg, MD

Senior Help Desk Tech/Junior Network Administrator

Responsibilities:

• As a senior help desk tech/junior network administrator, my responsibilities included taking tier 3 troubleshooting calls that were passed on from tier 1 and 2 help desk, running network cable and toning out wiring closets, setting up lines and drops for network use, installing and maintaining network routers, switches and hubs, setting up campus wiring systems for networks, assembling high-end video conference equipment for 8 off-site facilities located throughout the country, setting up and updating user accounts.
• During my tenure there I was promoted to Support Lead and Jr Network admin overlooking network infrastructure consisting of 20 Windows NT servers and 6 UNIX servers interconnected with mainframe through Cisco routers.
• I investigated and resolved performance issues demonstrating strong diagnostic skills across multiple platforms.
• With a 400 + employee campus I was also tasked with performing server/system updates and maintenance on 40+ servers and over 700 workstations in an active directory environment.
• We were a Citrix shop across the board so I also worked with Winterms, Neowares, and Adv mini cube PC’s on a daily basis.
• While at Asbury I worked with a wide array of operating systems and programs including all Microsoft platforms, Server 2000/2003, Advanced Server, Exchange 2003 and 5.5, Terminal Server, Citrix platforms, Citrix Metaframe, DameWare, and Heat ticketing system.

Confidential, Atlanta, GA

Systems Engineer / Tech Specialist

Responsibilities:

• As a Systems /Support Team Member I Provided hardware and software engineering support for Information Systems utilizing object oriented programming and client/server applications.
• My daily tasks included Plan, implement, install, operate and maintain systems hardware, software applications with our infrastructure.
• I would evaluate customer or product requirements to develop total systems solutions within project timelines and other constraints.
• Managed full software development planning process including the design of specifications, diagrams, techniques and strategies that’s the OPM Directors passed down to our team.
• Other duties included monitoring and updating servers daily, troubleshooting incoming calls and acting as a second and third line of defense to the Help Desk, assisted in imaging PC’s, resolving escalated hardware and software issues, account management of NT, Novell, Mainframe, and Exchange accounts.
• While at the OPM to all Microsoft platforms including Server 2000, Exchange 5.5Client based Operating systems, Office platforms, Java applets, and Biometrics. Also while at the Office of Personnel Management, I received several accolades from the OPM director for outstanding achievement.