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Desktop Support Analyst Resume Profile


MCSE who is a highly skilled Systems and Network administrator and/or engineer with over 8 years of consecutive experience: Installing, troubleshooting, maintaining, and operating Windows NT, Windows 2000, Windows 2000 Server, Windows XP, UNIX, and SOLARIS 6/7 Operating Systems over LAN, MAN and WAN's. Strong installation and operational familiarity with Windows 2003 server, Windows Vista and SQL Server. Strong verbal and analytical skills, able to resolve problems and develop solutions to meet company needs and goals. Ability to process tasks and inherently motivated to complete responsibilities in minimal time with little or no supervision. Quick learner, fast at adapting to changing situations and work environments. Strong professional job history with excellent organizational skills. In-depth experience managing, training, and leading personal as a service member, a contractor for the U.S. Navy and Marine Corps and a Field Network engineer.



Field Network Engineer

Support, monitor, test, and troubleshoot hardware and software for Workflow Solutions products in LANs, WANs and MANs, within a healthcare environment. Organize, manage, and lead technical system design discussions with customer IT, MIS and biomed departments, installation contractors, and other trades as required. Supporting Project Management by performing site surveys, RF surveys develop system integration plans using multiple vendor products, and coordinate with customer IT or MIS departments in all relevant sites. Participate in development of system layout and design to meet customer configuration requirements. Support multiple projects with limited to no supervision. Administer, maintain, develop, and implement policies and procedures for security and integrity of specified customer servers and network topology. Understand back-end network security. Implement and maintain network and server documentation.



Contract Sr. Desktop Support Analyst Level III

Within two months, independently conducted a massive software install and hardware reintegration of over 190 IBM Desktops, laptops, and various printers. Maintained and supported the plants Active Directory, consisting of over 200 accounts. Supported and maintained the plants internal Avaya Phone Network, while providing near continues PC hardware and software related support. Worked closely with Developers, and gained familiarity with C/C and Perl in a UNIX environment.


Senior Naval Field Support Technician Ship Rider

Extensive experience as a Customer Support Specialist and Install Team Leader supporting Naval Mission Planning Systems for SPAWAR, a Naval Field Support Technician also for SPAWAR. Travel extensively to support both Ship and Shore installations of NavMPS hardware, software, and provided needed SA/DBA training to the customer. Supported the NavMPS Customer Support Help Desk with both N-PFPS and TAMPS issues, specifically: General Active Directories Services support, SA/DBA training, any Help Desk Customer Support requests, troubleshooting, LAN issues, Database backup/restores and hardware/software repairs/patches/upgrades. Maintained, troubleshot, installed, and programmed TAMPS, which ran on a UNIX/SOLARIS system. Interfaced on a daily basis between Lockheed Martin, US Navy/Marine Corps, Government, and other contractors to establish and maintain program technical requirements. Worked closely with government engineers to correct problems in both TAMPS 6.2.K and 6.2.1, specifically helping to design the image used on board aircraft carriers for the LAN configuration. Configured LAN classrooms both off site and on site on numerous occasions in support of fleet training. Provided the same manner of support while working as a Shiprider for SPAWAR. Completed two full back to back workup cycles and two complete cruises onboard the USS Carl Vinson in support of Operation Enduring Freedom and on the USS Nimitz in support of Operation Iraqi Freedom. While deployed, responsible for the NavMPS MPSLAN, system administration, database administration, preventative maintenance, aircrew training, design of, integration, installation, configuring, troubleshooting, and customer support of copper/fiber LAN/WAN systems and related switches on TAMPS and N-PFPS systems. Responsible for providing extensive operational training on TAMPS and N-PFPS and was the central point of contact for all NavMPS support aboard US Navy Aircraft Carriers.


Naval Intelligence Specialist

Prepared and maintained intelligence information on foreign countries and their military forces. Screened, prepared, and drafted detailed intelligence reports, briefs, and debriefings. Identified foreign threats and assembled multi-source ALL SOURCE intelligence information for analysis and documentation. Provided crucial intelligence support while stationed at the USECOM Joint Analysis Center JAC Molesworth, England during Operation JOINT FORGE. Completed Imagery Interpretation C school and received the National Imagery Interpretation Rating Scale NIIRS certification.

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