SUMMARY:

As an IT systems administrator I have 10 years of expert knowledge in Administration of computer operating systems, hardware and software, virtualization, SAN, and network security. I have extensive experience in customer support, and excel in communicating and providing technical support to customers with a non - technical background. I possess excellent written and verbal communication at both the customer and executive levels. Continually engaged in training and education to stay current with new technologies so to maintain and evaluate design solutions to boost productivity and efficiency. I am a knowledgeable and supportive team player dedicated to streamlining processes and creating efficiency.

IT SKILLS:

Exchange, Server 2008. 2012, NT, XP, Vista, 7, 8, 8.1, 10

RHEL, CentOS 6.3, GNOME, KMS, Chrome OS

Maverick to Sierra

Mobile OS including multiple flavors of android, iPhone, Blackberry, and Windows Phone 8-10

Active Directory

MSC

PDQ

MDT

Google business Suite

MS Office Suite

Microsoft Office 365

Cadence, ORCAD, MatLab

Adobe Suite, SAP, Jira, Confluence

Service Now, Remedy, Footprints, Service Manager, ZenDesk, SpiceWorks

JavaScript, Python, Perl, Ruby, Linux shell, PowerShell. MySQL

Laptop, Desktop, server repair and construction to component level.

Network appliance repair to component level.

Point of Service terminal repair.

Plotter/Printer/Fax/Scanner repair.

Solarwinds

Cisco

LAN, WAN, MAN

VOIP: ShoreTel, Avaya, Cisco

Remote access solutions: Cisco ASA, Juniper SSL VPN, Palo Alto Global Protect, Norton Symantec VPN, Cisco AnyConnect

Video Conferencing Administration: Skype for business, WebEx, Google Hangouts for business

VMware Server/VSphere, Azure, Citrix XenApp, Exceed on Demand, Xwindows-32, X Manager

VMware ESX, NetApp, SIF, NIS, SAMBA, Oracle, OneDrive, SharePoint

Triton, LanGuard, NETBIOS, EPO, KACE, MBSA, WireShark, Kismet

Genetec Security Center, ISPY

BitLocker, McAfee Encryption

Norton Symantec Suite, McAfee Endpoint Security, AVG, MalwareBytes

EXPERIENCE:

IT Systems Administrator

Confidential

Responsibilities:

• Primary Duties Include End to End IT support for Design Center
• Windows and Linux Server and storage administration
• Laptop and Desktop inventory and Imaging/Deployment. Software installation and license management
• Network Construction, Modification, and management
• Virtual Environment Management of images, deployment of virtual machines to end users
• Security monitoring (network) and delegation of camera monitoring
• Vendor Management (remote tools, software, hardware, network appliances)
• Video conference management
• Basic command line computing in support of Windows and Linux servers.
• Author Knowledgebase Documents regarding policies and procedures for use by PC Techs and Helpdesk

IT Systems Analyst

Confidential

Responsibilities:

• Primary duties included multi-Client Helpdesk, Windows and Linux System Administration, licensing, access management and Active directory control
• Managed ticketing systems for multiple clients, first call ticket resolution, and escalation to remote groups if necessary.
• Reporting, weekly analysis of SLA’s, and Backups of billing systems
• Training and Support for Junior level Analysts, Primary point of escalation
• Weekend PM Team Charge, Directed all overnight helpdesk activities over weekends
• Subject Matter Expert for all Policies and procedures on all contracts.
• Authored documents for knowledgebase for companywide policies and procedures.

Equipment Maintenance Technician

Confidential

Responsibilities:

• End user hardware repair and maintenance
• Google for Work Administration
• Assisted with migration of data and servers to new site location from Moriarty, NM to Mountain View, CA
• Video Conference system maintenance in over 20 conference rooms
• Took over responsibilities of server and network/security management from field tech upon his retirement.
• Responsible for deployment and inventory management of computers and accessories

Desktop Systems Administrator

Confidential

Responsibilities:

• Complete end user support, Active Directory and Windows and Linux Server Maintenance and Administration
• Google for Work and Exchange Administration
• VOIP (ShoreTel) Maintenance, deployment and AD integration
• Inventory of all computer systems and accessories, Deployment/imaging and repair
• Assist network administrator in resolution of network issues/port repair. Maintenance of Cisco switches and routers
• Basic Facilities services, Patching walls, running cable, electrical, hanging smartboards and kiosks

IT Systems Analyst

Confidential

Responsibilities:

• Helpdesk level support Of Office computers and POS registers
• Support of both Linux and Windows Servers
• Administration of SharePoint and Office 365
• Cisco Switch/router management
• Network configuration for Stores
• Authoring and Upkeep of Knowledgebase Documents
• Training and Onboarding for Junior level analysts, Primary point of escalation

Senior Specialized Technical Analyst

Confidential

Responsibilities:

• Managed a team of 15 Specialized Technical Analysts Providing tier 4 support to customers
• Active directory group management for Team
• Primary point of escalation for representatives
• SME for all Confidential products and policies
• Responsible for training and rolling out new company policies and directives, as well as training materials
• Took bottom preforming team to top 10 nationally in the first two months of leading them by observing and modifying behaviors to increase performance.
• Authored documents pertaining to STC support for Confidential technical knowledgebase, responsible for keeping knowledgebase up to date.