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It Contractor Resume

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SUMMARY

  • Strong Information Technology Professional with a Bachelor of Science, A+ Certification and 15 years professional experience in Systems Administration and Computer/Network Support Technician Roles.
  • Customer - focused and teamwork oriented with excellent communication and problem-solving skills.
AREAS OF EXPERTISE
  • Demonstrated administration and support experience with Microsoft Windows (Server/Workstation) and Office Suites,
  • Hardware/software troubleshooting proficiency,
  • WAN/LAN/WLAN/Mobile networking,
  • Excellent speaking, writing and listening communications,
  • Adaptability, reliability, customer service focused

PROFESSIONAL EXPERIENCE

IT Contractor

Confidential

Responsibilities:

  • Regional IT Contractor for the Roanoke, Virginia and surrounding areas
  • Travel to remote contract sites to assess hardware/connectivity issues
  • Replace parts, send old parts back to headquarters or vendor
  • Communicate with partners and provide work order documentation

IT Contractor

Confidential

Responsibilities:

  • Regional IT Contractor for the Roanoke, Virginia and surrounding areas
  • New workstation/laptop/display setups with old equipment removals
  • Hardware and software installations per work order details
  • Maintain communication with contract company and partners
  • Provide detailed documentation along with job summaries

IT System Administrator

Confidential

Responsibilities:

  • Outage Management Administrator for AEP Appalachian Power (APCO)
  • 24/7 Rotating On-Call Support for Distribution Dispatch Centers Nationwide
  • Responsible for all local customer-facing technologies including Workstation, Laptop, Application Server, Networking, Print/Fax and VOIP assets
  • Server hardware rack and stack, cabling, life cycling, vendor communications
  • Server OS installations, version upgrades, security update testing/implementation, routine monitoring and maintenance
  • Workstation/Laptop installations, life cycling, warranty parts replacement
  • Provided on-site customer support to nearly 100 local users and remote support to another 500 users
  • Customized Disk imaging and mass deployments
  • User Integration and Acceptance Testing, Application Deployments
  • Backup Contingency Planning, Incident Command System Utilization
  • ServiceNow, Office, SharePoint, IIS, Citrix, PL/SQL, McAfee, Adobe

IT Support Technician

Confidential

Responsibilities:

  • IT Field Services and Telecom Operations Support Technician for AEP Appalachian Power (APCO)
  • Workstation/Laptop upgrades, hardware replacements, software installation
  • On-site and remote customer service for entire company territory
  • Service Desk tickets, repairs, documentations, team communications
  • Disaster Recover Center server and network appliance rack and stack installations, copper and fiber network cabling
  • Developed Parts Depot Management application for increased control and improved team access to hardware inventories.
  • Member of IT Employee Council
  • Regular Safety Meetings and NERC/CIP Security Training

IT Support Technician

Confidential

Responsibilities:

  • IT Contractor, Life Cycle Coordinator
  • Corporate workstation and laptop upgrade installations, data migrations
  • Travel throughout Virginia, West Virginia and Tennessee service territory
  • Regular Safety Meetings and Team Conferences

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