SUMMARY

• Provided support for various projects and new installations, server upgrades, server modifications, and application upgrades.
• Led Exchange migration. Provide IT management with written documentation on system design and capabilities.
• Provided emergency support and after hours change management. Installed, upgraded/migrated and virtualized windows server.
• Upgraded/migrate and raised. Network security assessment, server security assessments.
• Windows Server, Tableau, Network Monitoring, Automation, Security.

PROFESSIONAL EXPERIENCE

System Engineer

Confidential, Washington D.C

Responsibilities:

• Efficiently uses scripts and commands to troubleshoot servers and accounts on PowerShell/PowerShell Exchange shell
• Develop/ review Plan of Action & Milestones (POA&Ms), Security Assessment Plans (SAPs) and System Security Plans (SSP)
• Vsphere, Vcenter and VMware administration with management of all servers on the CA (Consular Affairs) Network.
• Use of Monitoring tools for Networking/Cyber alerts such as Grafana, Solar Winds, and Zabbix.
• Exchange/O365 management of all accounts, account creation, modifications, Distro groups, Security groups and Service Accounts.
• Extensive usage and knowledge base of Active Directory 2012r2.
• System decommission and builds for new migration into 2016 Environment.
• (IA) Compliance for all servers and machines to ensure security remains up - to-date

Sr. Server Administrator

Confidential, Virginia

Responsibilities:

• Providing Tier III level user support, troubleshooting hardware, computer systems, and software
• Performing Tier III upgrades of networking systems, IT Systems, and installing, configuring desktops, laptops, printers, mobile devices. software, and device re-imaging
• Handling priority tickets quickly and efficiently
• Proficiency in troubleshooting virtual servers via VSphere/VMware for multiple government sites across the country.
• Knowledge base in PowerShell commands and scripts used daily.
• Proficiency in fulfilling risk management reports in assessments for spillages.
• Knowledge base in the utilization of Cyber Security Monitoring tools such as SCOM, and ECS Cloud Monitoring.

Senior Desktop Administrator

Confidential, Ft. Belvoir, VA

Responsibilities:

• Proficient in DHCP/TCP/UPS functionality
• Windows 10 systems and power shell proficient
• NIPR and SIPR expertise
• Imaging/Re-imaging of NIPR and SIPR tools including PXE-Boot process
• Keeping machines under IA compliance with manual SCCM pushes and patches to insure 100% usage at all times.
• Supports Entire NCR/RNEC for any troubleshooting, working with SCCM, Server, Network, and Cyber teams to accomplish 100% reliability.
• Manages over 150 machines for compliance and functionality at all times, assisting with over 100 customers with any troubleshooting as needed.

IT Analyst/System Administrator

Confidential, McLean, VA

Responsibilities:

• Maintains and supports systems, workstations, mobile devices, printers and peripherals; responds to user service requests and resolves trouble tickets in Remedy.
• Closed 95% of trouble tickets on the first call without escalation.
• Design, Build and then provide the daily administration, maintenance, backup, security, and overall knowledge of the Platform
• Knowledge and expertise in Tableau, Change Management.
• Consistently logged and monitored ticket status in Remedy to ensure fast, quality resolution of every issue.
• Monitored networks at remote locations, leading client/ Tableau server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.
• AD Admin Account modification rights; troubleshoots/quickly resolves customer issues.
• Coordinates ticket distribution for all workers on the Tier Team
• Combines IT/System Administrative experience for a total of 7 years including DOD/Military experience.

System Administrator

Confidential

Responsibilities:

• Worked certification and accreditation (C&A) packages through various steps of NIST RMF process to receive authority to operate (ATOs) and interim authority to test (IATTs)
• Ensured latest Security Technical Implementation Guides (STIGs) were downloaded from DISA and used when performing (STIG) checks on systems at multiple developer sites.
• Supervised/instructed engineers and developers on providing mitigations and implementation statements for risks explaining vulnerabilities and reviewing plan of action and milestones (POA&Ms) for accuracy.
• Completed credentialed/non-credentialed tenable ACAS scans on site for individual systems and compiled vulnerability information from tenable ACAS scans along with (SCAP) results using Nessus Vulnerability Scanner.
• Developed/review Plan of Action & Milestones (POA&Ms), Security Assessment Plan (SAP), and System Security Plans (SSP)
• Proficient with PUDDY and CISCO tools for network security protocols in accordance with DISA.
• Performed routine inspections and special maintenance to prevent failures of electronic systems valued at over $266 Million.
• Individually performed at 100% successful launch prep rate.
• Design, Build and then provide the daily administration, maintenance, backup, security, and overall knowledge of the Platform
• Knowledge and expertise in Tableau, Change Management.
• Maintain Active directory servers and accounts; including creation, resets, permissions, access
• Maintain Active directory and assist end-users by providing support for any issues that arise, create and delete user accounts, grant and revoke shared folder access
• Configure group policy and apply relevant changes to ensure compliance
• Review Remedy workflows and respond to tickets
• Assisted hundreds of clients daily via email, phone, and in person; responsible for directing clients to appropriate department and answering all general questions
• Performed filing and data management, as well as drafting and editing short office memos