IT Manager/Systems Admin Resume Bethesda, MD - Hire IT People

SUMMARY:

Systems Administrator with 6 years of professional experience working in fast paced demanding environments

WORK HISTORY:

Confidential, Bethesda, MD

IT Manager/Systems Admin

Responsibilities:

Coordinate, plan, and implement IT projects, maintain annual IT budget, report to firm exec’s weekly on status of department, continue tasks below as Help Desk Administrator.

Help Desk Administrator

Confidential

Responsibilities:

Administer, maintain, monitor, install, configure all computer systems and software within the firm’s multi site environment while following ITIL and compliance guidelines.
This includes Windows Server 2008 - 2016, Windows 10, Microsoft 365, Azure, Active Directory, DNS, DHCP, Microsoft Access, SQL, VMware ESXi, VEEAM Backup and Replication, HP Proliant hosts and SANS, Cisco switches and routers, CATO SD-WAN Socket, Bomgar Appliance, Wordpress intranet site.
Provide desktop and VPN support for staff members.
New user setups and terminated user decoms.

Confidential, Tivoli, NY

Help Desk Technician

Responsibilities:

Provide level 1 and level 2 remote and onsite computer support for managed services customers.
Utilize remote management tools to verify SLA uptime is met and systems are up to date with the correct drivers/Windows updates.
Onsite break fix support for non managed customers including virus and malware cleanups.
Install high speed wireless radio’s and help with Cat5/6 cabling/termination.