SUMMARY

• Experienced IS / IT Desktop, Systems & Network Engineer.
• A blend of Server and PC support with over a decade of professional experience.
• Proven track record of troubleshooting and resolving moderate to complex business connectivity issues with technology solutions.
• Thorough understanding of IS/IT principles and industry standards.

TECHNICAL SKILLS

Software: Power - user & troubleshooter for Altiris, SMS, Exchange 2003/2007, WSUS, Acronis, Ghost, Ethernet Sniffers, Symantec NetBackup/Backup Exec 12.5, Microsoft Office Suite (Word/Excel/PowerPoint/Outlook), MS Active Directory, Lotus Notes, ESX 5, VEEAM, BACKUP EXEC 2014

Hardware: HP Proliant Servers, Dell & IBM PCs & Laptops, Panasonic Tablet PC’s, HP & Other Multifunction Printers, Motorola Wireless Handheld Devices, Cisco Switches/Routers/Hubs, Internal PC/server Components, Polycom Video Equipment

Networking: TCP/IP, LAN, WAN, VLAN, WLAN, VPN, POP, SMTP, DNS, DHCP, ISDN, WINS

Software: Windows Server 2012/2003/2008, XP, Vista, Windows 7, Windows 8, VSPHERE 5.5

PROFESSIONAL EXPERIENCE

Confidential

SYSTEM ADMINISTRTOR

Responsibilities:

• Provide Server, Network and System Administration for unclassified and classified networks.
• Provide Virtual Machines and Server implementation and maintenance, including server configuration.
• Create required SOP’s for any new configuration in addition to frequently updating existing SOPs.
• Remove and reduce Server Vulnerability that has been identified by the State Department proprietary IPOST vulnerability scanner, Via GPO’s and Patch management.
• Participate in the Weekly Change Request meetings and provide input on the various Change request approvals and denial process.
• Investigate Server Performance Problems via Task Manager, Performance Monitor and Data Collector sets.
• Responsible for installing, configuring and maintaining SQL Server 2012 VM server infrastructure that includes backup/recovery.
• Responsible for installing, configuring and maintaining Microsoft Server 2012 R2 VM server infrastructure that includes Failover/SQL clustering and high availability configurations.
• Provide support for computers around the world using Bromium’s revolutionary micro-virtualization based security. Micro-virtualization that provides protection by running user tasks in isolated micro-VM’s which ensures that malicious activity is contained and thus preventing cyber-attacks spreading through a user’s system or the wider network.
• Work closely with the developers and product management team by assisting in the Maintenance and enhancement to the security and functionality of the Bromium LAVA/BEM Monitoring and Isolation products.
• Analyze current security threats and exploitation identified in the Bromium LAVA isolation console, implement mitigation and Endpoint hardening via Broimum Whitelisting configuration.
• Explored Endpoints hypervisor technologies and advanced x86 platform functionality such as VTx, and UEFI to ensure that the various Desktop Platform will be able to successfully support the Bromium endpoint software.
• Execute PowerShell Scripts to Clean Disk space and install server roles and features such as IIS etc.
• Install and provision HyperV Virtual machines, in addition to managing VMware vCenter virtual environment. Generate system performance reports via vCenter Analysis tools and Microsoft Performance monitor.
• Install and configure Virtual Machines via Microsoft Azure, maintain and manage the entire IAAS Azure Domain environment. Assist and train junior admins in the Administration and design of Windows 2012 and VMware installation and configuration.
• Deploy SCOM Agent to remote Host for viewing Server health status in addition to viewing Resources such as Memory, CPU utilization.

Confidential, Washington, DC

NOC ANALYST

Responsibilities:

• Responsible for providing support and services to the various support groups such as: Wide Area Network, Virtual/Physical Server infrastructure, Exchange, Network Security and the Network Operation Center, which provides 24 X 7 fault monitoring, Network management and troubleshooting for the entire Confidential Wide Area Network Infrastructure.
• Proficient in utilizing various monitoring tools such as SolarWind, Tier0 and other proprietary tools. Responsible for escalation and notification of Network incidents to engage the appropriate personnel in immediate problem resolution leading to service restoration, as dictated by incident severity.
• Provide for 'in-service' or 'out-of-service' monitoring using CA Spectrum, SOI, EHealth, and upon identification of a problem, attempt to diagnose the problem or escalate to Tier III personnel.
• Provide both statistical and graphical performance information on the current state of the Network. Generate Reports include information on traffic patterns, bandwidth utilization, protocols used, and tuning recommendations Troubleshoot circuit, LAN, WAN, ingress, and egress connectivity incidents which span to various Network configurations, Systems, and protocols. Log into Cisco Routers/Layer 3 Switches and execute various CISCO IOS commands to identify existing and potential problems. Configure Cisco Switch VLANs and add the required Switch ports to the designated VLAN.
• Replace network devices; perform required maintenance on all currently supported devices. Provide hardware and software support for Windows 2008 and 2012-R2 servers; managed a VMware 5.5 Server environment consisting of approximately 400 Virtual Machines.
• Other duties consist of Converting Physical Servers to Virtual using various tools such as vCenter and VMware converter.

Confidential, Washington, DC

Sr. Systems Engineer

Responsibilities:

• Responsible for managing, monitoring, implementing a VSphere 5.5 shared virtualized environment. Duties also include provisioning Disk LUNs on 3PAR HP storage.
• Install and configure Windows 2012-R2 Server operating systems on multiple HP DL380-G8 Hardware platforms.
• Deployed VEEAM Backup application for the purpose of preserving the System and user Data locally and remotely. Perform full and incremental backup in addition to executing monthly Data disaster recovery exercises to ensure operation continuity in the event of a major failure.
• Create VLANs on Cisco and HP Switches, enable trunk protocols, and assign VLAN to Core switch trunk Ports. Duties also include managing HP Wireless controllers and installing and configuring Access points.
• Interface with IT managers and technical staff that are directly involved in resolving ticket escalations as well as coordinating the communication of service status related service area of responsibility. Also work as needed on special projects, with IT Directors and Agency TECHNICAL SERVICES.
• Make appropriate hardware and software recommendations based on assessment of customer requirements. Assist Desktop Support team with the configuration and deployment of desktop images using MBT and WDS.Escalate desktop support and general infrastructure services under the program

Confidential, Alexandria, VA

NOC Monitoring Engineer

Responsibilities:

• Work with the Network and Security Operations Center personnel to familiarize them
• with the various capacity planning performance monitoring tools deployed at UPSTO
• Help tune performance tools to assist NOC and SOC personnel to perform their
• Used COTS tools such as HP Site Scope, Team Quest and App Dynamics software tools for monitor the availability and performance of IT infrastructures including servers (Linux, Unix, windows), Network devices/services, and applications.
• Respond to SiteScope Alerts that indicates abnormality in the application performance by manually performing the automated actions executed by the tool. The manual process identifies whether there is problem with the tool or the failing application configuration.
• Work with tool administrators for Application Performance Monitoring tools such as: HP SiteScope and CitraTest. Assist the administrators with the planning and configuration of various SiteScope monitors that were specific to a particular application such as URL Content/Sequence, Script Monitor, HTTP response time, and CiTraTest which simulates user actions by identifying capture image. Coordinate and implement product upgrades and maintenance, troubleshoot system related problems, other responsibilities include enabling additional monitoring capabilities for the infrastructure and applications based on the project requirements.

Confidential, Washington, DC

System Administrator level III

Responsibilities:

• Manage a XenApp Citrix Farm environment primarily used for Publishing Budgeting Oracle Applications. Installed and configured Citrix Client, and enabled remote connectivity to the Citrix Server farm Via the Web and Citrix receiver.
• Other duties included the installation and configuration of Dells Physical Servers in addition to maintaining a Windows 2012 Hyper-V environment. Performed P2V and V2V via the Hyper-V Manager and virtualized multiple servers.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Maintain Windows Active Directory 2008 and user administration credentials, including creating users, groups and OU’s; assigning user and group rights; setting up shares, volumes and directories; and monitoring servers, storage and events.
• Implement and maintain the EPA Monitoring tool (SCOM) in production enterprise environment, Configure and maintain the SCOM Audit Collection Server Discover and monitor system devices including servers, applications, and network components.
• Perform Daily Backups of Servers using Windows Backup and Symantec Backup Exec 2014.
• Investigate developing Network technologies and provide recommendations regarding the future application of such technologies and related productivity gains.
• Responsible for the analysis, administration and support of Desktop and Server Environment
• Establish procedures; respond to End User requests for technical support and assistance With Client/Server connectivity issues.
• Responsible for monitoring the network remote access activity; monitor firewall activity.
• Configure, maintain, and manage ISCSI SAN environment that consist of multiple drives, configured Raid drive fault tolerant, create LUNs and assigned to Virtual Machine Disk storage.
• Track and communicate major incidents to completion. Thoroughly document each event and provide data to Problem Management team for follow up on action item assignment.
• Maintain network security and ensures compliance with security policies and procedures
• Perform diagnostics to remediate detected/reported network or application incidents.
• Document alerts and process for use by analyst within the EPA Network
• Act on and update tickets assigned to the System Administration group, including escalation when appropriate, track and record significant equipment, software or network configuration changes.

Confidential, Washington, D.C

NOC Engineer

Responsibilities:

• Identify, troubleshoot, and resolve incidents in multiple and complex local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communication systems.
• Ensure network availability using various monitoring tools such as SCOM, Solarwind and SIM. Performed VMware P2V, Migrated VM Guest using VMotion and installed and configured Windows 2008 Hyper-V Server and Guest Operating systems. Virtualized approximately 20+ servers.
• Manage a XenApp Citrix Farm environment primarily used for Publishing Budgeting Oracle Applications. Installed and configured Citrix Client, and enabled remote connectivity to the Citrix Server via the Web.
• Maintain Windows Active Directory 2008 and user administration credentials, including creating users, groups and OU’s; assigning user and group rights; setting up shares, volumes and directories; and monitoring servers, storage and events.
• Perform Daily Backups of Servers Via Symantec Backup Exec 12.5. and 2014
• Responsible for monitoring the network remote access activity; monitor firewall activity Via McAfee intrusion detection system. Use the Mime sweeper Email application to quarantine and disable the distribution of questionable email messages and attachments.
• Monitor Server Uptime, Hardware and Network performance by the use of various tools such as: SolarWinds, Sim, WhatsUp Gold, and NetIQ.
• Respond directly to major incidents from monitoring/alerting systems and end-users.
• Track and communicate major incidents to completion. Thoroughly documents each event and provide data to Problem Management team for follow up on action item assignment.
• Perform diagnostics to remediate detected/reported network or application incidents.
• Document alerts and process for use by analyst within the Network Operations Center.
• Act on and update Remedy tickets assigned to the customers Information Security, including escalation when appropriate, track and record significant equipment, software or network configuration changes and assist in managing the customer's network accounts(especially disabling inactive or obsolete accounts, detecting no-password or no-expire accounts; assist the CIRC with software maintenance, tuning, updates and operation of security software.

Confidential, Baltimore City, MD

Senior Systems Administrator

Responsibilities:

• Provide on-site customer support, answering and responding to all reported Computer systems concerns and/or system outages for the Baltimore City Department of transportation.
• Analyze, propose solutions for hardware and software upgrade, and implement system upgrades provided. Evaluate and install Server patches and resolve software and security related problems.
• Analyze and resolve complex problems associated with server hardware, applications and software integration. Participate in technical interchange meetings with MOIT Information Technology team and the Baltimore city government personnel.
• Duties also includes installing configuring, and managing Symantec Backup EXEC 2012 Server, perform Daily/Weekly backups and restores user Data when necessary.
• Installed and configured HP P2000-G3 ISCSI SAN. Configured Raid 5, created Volumes, carved, and assigned LUNs to SQL2008 Cluster resources.
• Analyze, design, and implement system wide software solutions and allocate mass storage space for user data depository. Maintain backup schedule and administer VERITAS Backup Exec 12.5 for enterprise backups. Perform data recovery as well as maintain data files and monitor system configuration to ensure data integrity
• Analyzed, designed and implemented the Windows Server 2003 to Windows Server 2008 migration by converting physical Severs to virtual using the VMware converter tool. Installed and configured Windows 2008, Windows2012, Hyperv2012 Servers and used Acronis Server Backup to also convert Physical host to virtual
• Administer the day-to-day information technology functions, including desktop hardware/software, system performance monitoring, security access, back-ups, patch, and Desktop Images via Acronis imaging software.
• Provide training and technical guidance to less senior staff, where appropriate, and serve as point-of-contact for problem resolution
• Install hardware/software, conduct system upgrades, evaluates and install Server patches and resolve software and security related problems.
• Analyze and resolve complex problems associated with server hardware, applications and software integration. Participate in technical interchange meetings with MOIT Information Technology team and the Baltimore city government personnel.
• Duties also includes creating Active Directory administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space for user data depository.

Confidential, Washington, DC

Information System Manager

Responsibilities:

• Managed a team of Analysts who provided PC/LAN and software / application support for National the National Rehabilitation Hospital
• Oversaw administration of routers and switches, 30+ Windows 2000/2003/ Servers, VMware ESX, Hyper-V and Exchange 2007.
• Planned and managed numerous systems installation, implementation, and upgrade projects to 100% on-time, on-deadline delivery.
• Migrated 700 users from Windows NT to Windows 2003 Active Directory with minimum downtime and service interruption.
• Reduced annual hardware service costs 80% by bringing troubleshooting / repair services in-house - retrained internal staff on PCs, printers, handheld devices and terminated vendor contracts.
• Reduced recurring video conferencing expenses 90% by training staff on Polycom video equipment, establishing in-house services and eliminating service contract.
• Recruit, train, and supervised a team of junior system administrators
• Develop and manage annual budget of $300.000, providing business case justification as needed.
• Coach and direct network staff in operational activities to ensure compliance with best practices and company policies, and to achieve departmental goals.
• Review and compare actual results to planned budgetary constraints, and provide detailed ROI analysis and management reporting.
• Evaluate business needs and goals and define procedures and network / PC / server systems to best meet those goals.
• Established information system policies, standards, practices and security measures to ensure they are consistent with the company business plans.
• Research and make recommendation on hardware and software purchases; negotiate with vendors on company behalf to ensure cost-effective purchasing terms.
• Handled all day-to-day administration including creation / management of user accounts, group memberships.
• Managed installation and configuration of peripherals including Network printers, Cisco Routers and Multilayer Switches, Lotus Notes Email Server, etc.
• Conducted fine-tuning to improve network performance (speed, capacity, and uptime), ensuring the integrity and security of data by performing daily system backup, maintaining security profiles, and training users in use of Windows 2003, Windows XP and a host of other software applications.
• Rehabilitation Hospital with 900 diverse end users.