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Senior Applications Systems Analyst Resume

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Mississauga, ON

SUMMARY:

  • 12+ years of IT experience designing innovative strategies and business plans a broad spectrum of highly complex information systems, modern technical tools, and sophisticated networks.
  • Empowers and mentors talented teams by promoting organizational - wide productivity and a positive work environment. Encourages open communications and inspires new ideas for advancing key initiatives.
  • Committed to identifying business needs, assessing challenges, and curating enterprise-wide technical solutions that mitigate risks, optimize performances, and improve service delivery.
  • Interpersonal and collaborate communicator who translates complex concepts for non-technical audiences.
  • Demonstrated flexibility with respect to changing end user need; ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
  • Willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
  • Ability to seek, logically examine, and interpret information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
  • Ability to work under pressure, work independently, and as part of a team, to solve complex problems.

TECHNICAL SKILLS:

  • MS Office suite, Office 365
  • MS SharePoint, ERP
  • MS SQL Server, MS Exchange
  • Microsoft Teams
  • Exchange Online, Active Directory/DNS
  • Windows Servers, VDI, VMware
  • Citrix, Crystal Reports
  • MDM, Basic Networking, Blackberry

PROFESSIONAL EXPERIENCE:

Senior Applications Systems Analyst

Confidential, Mississauga, ON

Responsibilities:

  • Collaborate with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues
  • Plan, design, develop and implement new applications and enhancements to existing applications in SharePoint and ViewPoint
  • Create reports using Crystal Reports for HR, Finance and Operations; support and administer SharePoint, Viewpoint, Crystal Report, MS SQL Server 2012
  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
  • Support and enable software/hardware procurement decisions by conducting feasibility analysis
  • Coordinate and perform in-depth tests in test/sandbox environments then work with support to fix bugs before deploying to production
  • Provide orientation and on new enhancements/systems to end users, ensuring comprehension
  • Develop application, system, and database automation scripts using common scripting languages
  • Develop, maintain, support scripting for improvement of automation processes, framework, workflows
  • Develop, implement, and support scripts for automation framework; create testing strategy to test, and debug scripts before deployment
  • Provide script troubleshooting support for script related help desk tickets; document scripts and workflows for existing and newly created scripts
  • Participate in an on-call rotation for support of systems outside of normal business hours
  • Work with other teams, schedule meetings, communicate, muster resources as needed to deliver results and fulfill requirement
  • Implemented an online timesheet system, reducing the number of labour hours needed to input hours worked
  • Designed and implemented online expense reimbursements solution, resulting in savings
  • Implemented an onboarding solution, resulting in decrease amount of time invested by HR team
  • Invented the MarketWatch solution and Paid Time Off (PTO) solution, which increased efficiency by 80%

IT Analyst

Confidential, Mississauga, ON

Responsibilities:

  • Designed, built, tested, and analyzed workflow; handled technical issues associated with the software
  • Developed an understanding of operational needs to set the direction for THP’s workflows by attending site visits, validation sessions, and other integrated sessions
  • Attended weekly meetings with team members to discuss the status of deliverables, shared issues, end user concerns, and upcoming milestones
  • Identified issues that arose in application area as well as issues that impact other application teams
  • Maintained communication with vendor representatives, including participating in weekly project team meetings
  • Handled customer service issues for users with varying levels of technical skillsets; documented and resolved service tickets in a timely manner, meeting SLA’s
  • Installed and configured end user PC’s, mobile devices, computer applications; coordinated with external parties to ensure that work gets carried out within agreed service levels and in accordance with departmental guidelines
  • Set up and prepared site with networking, cabling, printing, firewall, CCTV; managed local network maintenance and installation (cabling, switches and NIC configuration TCP/IP, TCP/IP printing, windows network and domain
  • Oversaw server and server application maintenance and installation (Hardware integration, Windows 2008/12 server installation and maintenance, LAN and WAN connectivity)
  • Designed the recruiting and termination solution for HR in SharePoint, which increased efficiency by all Departments involved
  • Developed injury and incident tracking system for Health & Safety, which allowed for an easy and time efficient reporting solution for all
  • Created online document management system for HR; managed inventory of all equipment, software and software licenses

IT Analyst / Bench Repair Technician

Confidential, Richmond Hill, ON

Responsibilities:

  • Provided support for desktops, laptops, servers, software, network and remote access environments
  • Configured onboarding workstations within the company in accordance with company IT policy
  • Coordinated, tracked managed inventory, including software, documentation, upgrades, distributions, licenses
  • Provided maintenance and repaired eMachine/Gateway and HP laptops and desktops for external clients
  • Completed and oversaw all system and application installation and testing

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