SUMMARY

• Results driven technology professional with a unique ability for designing and implementing business objectives that meet service delivery needs.
• Experienced with projects from initial development to overall execution. Ability to communicate ideas in clear easy - to-understand terms.
• Exceptional project planning, organization, and detail orientation skills.
• Over 9 years of experience with Windows Server administration (Server 2016, 2008,2003), MS Exchange (with 2003, 2007) and Active Directory integration.
• Maintained physical and virtual server hardware and operating systems to ensure the reliability of server applications.

TECHNICAL SKILLS

Software: MS Project, MS Visio, Office 365, BMC Remedy tool, VMware, ConnectWise Automate, Screen Connect, Automate Manage, Automate Control

Operating Systems: Windows 10, XP, Windows Vista, Windows 7, Windows 2000, Windows Server 2003, Windows Server 2008, Server 2016, CentOS 6.5, Unix, Oracle Linux 6.4.0.0, Ubuntu 12.04.3 LTS to Ubuntu 14.04 LTS, MS-DOS

Active Directory services: (Configuring, Maintaining), Microsoft Windows Active Directory, Domain Name Server (DNS), Group Policy Management Console (GPMC), Dynamic Host Configuration Protocol (DHCP), Public Key Infrastructure (PKI), Lightweight Directory Access Protocol (LDAP)

Hardware Support: Computer, Laptop, Rack Server hardware/ software installation, troubleshooting, able to maintain a Network rack

Project Management: Agile, Waterfall

ITSM/ RMM Tools: Service Now, Remedy, HP Service Center, ConnectWise

PROFESSIONAL EXPERIENCE

Network Administrator

Confidential

Responsibilities:

• Performing management, monitoring, and troubleshooting of managed services for continuous operations and service availability and provide Tier 1 & 2 support.
• Supporting and administering Microsoft Office 365 deployments and cloud & premise hosted virtualized and clustered applications in Microsoft Azure and Windows Hyper-V environments
• In addition, managing and maintaining Windows Server 2012 R2 / Server 2016 deployments, Active Directory Domains, and Forests, DNS, Remote Desktop Services (Terminal Server), IIS and WSUS
• Practical consulting for all aspects of IT for Small, Medium and Large Business
• Taking part in the implementation of WatchGuard Firewall and network security appliances
• Doing network Infrastructure related site surveys
• Server design, selection, and rollout Focus on redundancy, monitoring, and failover with extensive use of virtualization (VMware)
• Prioritizing events/incident tickets, provide analysis, and provide the response using ConnectWise Manage.
• Improving and establishing procedures on behalf of the IT Division
• Taking part into Implementation and change of existing Hardware, Software & Network configurations
• Deploying & Managing multiple virtual servers using VMware, and Dell Appliances
• Troubleshooting of network & web related products like DNS/DHCP & IIS
• Deploying and supporting of Multiple Servers based applications.
• Managing data Backups, Monitoring & Troubleshooting using Quest & Rapid Recovery
• Implementing patching to an administered computer systems and software deployment using ConnectWise Automate
• Being a part of End-to-End multiple project planning, coordination, and execution
• Creating and maintaining Network Diagrams & documentation for multiple clients

Windows System Administrator

Confidential

Responsibilities:

• Performing service and repair, installation and other duties scheduled by the Lowe’s team.
• Document and track all calls through ServiceNow's ticket resolution/customer relations management system.
• Provide phone and help-desk support for local and off-site users using remote desktop access as indicated by problem resolution protocol.
• Planned and executed major migrations to PS 4.5 from Metaframe XP including a complete analysis of business needs, application, and hardware and security requirements.
• Application certification, profile setup, and performance evaluation and monitoring with Patrol, Site scope, and Silk vision.
• Managing a project of OS upgrade to Windows 7 for over 1500 users
• Added Windows 2000/2003 servers and Windows 2000/XP desktops to the domain through Active Directory (AD).
• Performing cross-platform audits of Active Directory (AD) objects and user permissions.
• Managing User Accounts on Windows platform (Creation, Deletion, Permissions, and VPN Access).
• Developing organizational units in Active Directory (AD) and managed user security with group policies.
• Creating and maintaining email addresses and distribution lists in MS Exchange 2007.

Windows System Admin

Confidential

Responsibilities:

• Compiling data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancements Maintained and repaired laptops/desktops, printers, and dual monitors.
• Troubleshooting and Resolve issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing, and provisioning issues, for internal and external clients.
• Monitored system performance and diagnosed software/hardware problems with performance monitor and PAL.
• Administered VMware virtual machines, hypervisors, and clusters with support from virtualization engineers.
• Administered DNS, DHCP, and WINS.
• Configured Group Policy Objects to create a secure Windows Infrastructure.
• Provided third level help desk support for problems relating to Active Directory.
• Created user ID's, roles, groups OU's etc.
• Designed and implemented several process improvements including change management, Problem management and root cause analysis, Governance scorecard, Patch and Inventory management, and Audit responses.
• Experienced in manufacturing reporting and analysis using SQL Server Reporting Services experienced developing n-tier applications using web services.

System Administrator

Confidential

Responsibilities:

• Supported more than 15 sites with over 300 clients for their IT related problems.
• Worked with the Service Operations and Service Transition Managers to ensure that process, people, and technology integration between all the IT Service Management (ITSM)
• Was responsible for optimizing system performance which includes input/output, disk storage, CPU usage, memory allocation, disk throughput, network traffic, uptime, and maintenance cost by monitoring current performance, analyzing possible problems/solutions, and performing indicated modifications.
• Extensive hands-on functional knowledge and familiar with interworking of BMC remedy application (Service Catalog, Request, Incident, Problem, Change, and Configuration Management)
• Identified incident request in BMC Remedy tool (Incident SLA's), Software enhancement requests and worked with business users, developers, and IT managers to implement them.
• Implemented domain and local policy GPO's.
• Configured, maintained, and troubleshot Windows 2008 Servers, including Active Directory, Windows 2008 Terminal Servers, Exchange 5.5 Server and Outlook installations on PCs and Terminal Servers.
• Maintained Windows server patch compliance according to IA guidelines using HP Server Automation (OpsWare)
• Applied updates to Windows workstations using WSUS.
• Utilized VMware vSphere to maintain small virtual server farm.
• Provided Windows server monitoring and maintenance utilizing SCOM.
• Technical Support of 15K+ users, 10 Domain Controllers, 2 domains in a 24x7x365 pharmaceutical environment. Supported Windows 2000/2003/2008 field servers.
• Developed project plan, served as primary task resource, implemented, and migrated domain from Windows 2003 to Windows 2008 R2
• Provides windows server systems architecture, administration, installation, optimization, problem isolation and resolution.
• Used to respond to the requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/, software, and equipment to ensure optimal workstation performance.
• Provided customer assistance using Active Directory services and remote access tools.

Windows System Admin

Confidential

Responsibilities:

• Supported more than 10 sites with over 1500 clients for their IT related problems.
• Assembled computers, installed networks, and provided support to clients.
• Supervised computer hardware assembling and support team.
• Gained experience in working within help desk ticketing system by documenting all work performed and communication with clients.
• Installed, configured, and migrated from Microsoft Exchange v 5.5 to 2003 and then to 2007.
• Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service (IMS) and Deploying Outlook Web Access.
• Created and supported 7500 total Exchange users in 10 locations nationwide, as well as corporate office users. Created, managed, and supported thousands of Exchange objects such as distribution lists and other managed Exchange objects.
• Proficiency with Microsoft Exchange Management Console.
• Managed Exchange client configuration using Microsoft Office Outlook 2003 & 2007.
• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.
• Lowered spam by 90% using firewall filtering with real-time spam blacklists for incoming email by installing, configuring, and using Barracauda Networks Spam and Firewall Software.
• Produced server reports to higher management using third-party tools.
• Managed movement tracking of all IT assets. (Creation of IMAC with the help of Inventory team)
• Worked closely with Service Desk Manager to triage IT Department tickets, ensuring that all tickets are appropriately assigned or closed.
• Coordinated with Purchasing and IT Admin staff to maintain IT inventory accounting.
• Performed research to collect, analyze and present substantive information for in corporation in administrative and/or technical documents, articles, and correspondence.
• Managed installation & configuration of mail service with Microsoft Outlook & Outlook Express.
• Installed, Managed, and configured a datacenter with multiple VMware ESXi hosts with High Available and Distributed Resource Scheduler
• Led and trained eight technicians on systems administration, configurations, and maintenance. Produced standard operating procedures for continuity and training. Designed a training environment for the technicians to train on building a data center that includes domain controller, DHCP, DNS, Exchange, and File server.