TECHNICAL SKILLS

Software: Windows 10, 8, 7, Vista, WinPE, WinRE, Mac OS Mojave, High Sierra, MS Office Suite 2016, MS Office 365, MS Teams, MS Intune Company Portal, JAMF, NOMAD, Skype for Business, Symantec Endpoint Protection, Cisco Any Connect VPN, Box cloud drive, Datto Workplace, Autotask, Continuum, LogMeIn, Adobe Acrobat Pro, Adobe Creative Cloud, Webroot, Sentinel One, NextGen, Ring Central, Cisco Meraki, Quickbooks Pro, Rackspace, Roundcube, VMware Horizon Client, Google Cloud Console

Hardware: Installing and Configuring Motherboards, Heat Sink Fan Assemblies, Power Supplies CPU’s, SATA/e - SATA/PATA/SSD drives, optical drives, Graphic Cards, Sound Cards, NIC's, Peripherals, Network Switches, Routers, WAP's, iOS and Android devices.

Networking: Network Printer Installation and Configuration, Configuring Networks (WLAN/LAN/WAN/PAN), secure networks using WEP, WPA, WPA2, Structured Ethernet Cabling.

PC Maintenance: Operating system installation and configuration, Windows Updates, system restore, disk cleanup, disk derangement, installation of Anti-virus and Anti-malware software, Quarantining systems to remove Viruses, Trojans, Spyware and Malware infections, configuring firewalls.

PROFESSIONAL EXPERIENCE

Confidential - Warren, New Jersey

Senior Technology Support Specialist

Responsibilities:

• Coordinated and completed 15 + Exchange 2010 and 2012 to Office 365 email migrations projects.
• Coordinated and completed 10 Windows server 2012 to Azure AD cloud environment projects.
• Lead analog to VoIP system migration projects (Ring Central, Team Phone).
• Heavy Global administration experience in an Office 365 environment.
• Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)
• On Premise file server to SharePoint migration experience.
• SharePoint administrative experience (Creating sites, assign user permissions, mapping drives to local computers)
• Created and assigned Office 365 emails to over 1000+ users.
• Created groups and assigned proper permissions to O365 account users based on work description.
• Added security protocols to multiple companies O365 environments such as (MFA, DKIM, Anti-spamming, AntiSpoofing, Audit retention, etc...)
• Enabled eDiscovery tools for auditing purposes, allowing me to access users email history, SharePoint file history and other needed information by management.
• Provide assistance to customer in deploying and configuring Microsoft products.
• Datto Workplace administrative experience (Configuring shared driver, assigning permission, assisting users with local computer deployment).
• Perficient in Datto networking technologies. (configuring client sites, adding access points, adding switches and routers).
• Due to the national crisis, I set up 1000+ users for remote access using the LogMEIn platform.
• Moderate experience configuring Cisco Meraki MX64 firewalls. (Network portal admin, VPN tunnel setup, IP address assignments).
• Google Cloud console administrator experience (Adding new users, configuring shared files access, Adding network printers and other networking devices).
• Supported clients using VMware Horizon client (Creating user accounts and troubleshooting user session issues).
• Familiar with hospital production applications (NextGen, Provation, Radmin)
• Run weekly patches and hotfixes on production servers.

Confidential - New York

SENIOR SYSTEM ADMINISTRATOR / TECHNICAL Project Manager

Responsibilities:

• Supported 3000+ end users and 500+ remote users with IT related issues.
• Supported AD Forests and Domains, Restructuring a Forest and Renaming Domains.
• Managed team for image and application testing project for production use.
• Imaged and configured 4000+ laptops and desktops for new employees
• Troubleshoot and resolve issues directly linked to MS O365 applications.
• Configure users Box cloud storage and troubleshoot any access related problems.
• Used ServiceNow ticketing system to complete incidents in a timely manner, adhering to company issued SLA’s.
• Used RDP tools to resolve technical issues for remote users and clients.
• Enrolled users to JAMF so the company provided MacBook’s can receive active directory GPOs and image applications.
• Configured MS Intune Company Portal on user’s company provided mobile phones so they can gain access to internal data, while adhering to company policies.
• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
• Configure and deploy anti-virus tools and directing network security capabilities to end users and clients.
• Provide Level 2 and 3 technical support, assist in the evaluation of new products and services, and may manage vendor service level agreements.
• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Confidential - Quantico, Virginia

Windows Administrator

Responsibilities:

• Deployed full and incremental data backups, and performed data restore for 1000+ end users.
• Performed enterprise level image deployments through the use of Windows Deployment Services
• Monitored system performance and diagnosed software/hardware problems and implemented solutions to fix downed systems.
• Migrated 1000+ users from Windows 7 to Windows 10.
• Successfully administered user accounts, Exchange mailboxes, and security and distribution.
• Managed laptop and desktop inventory and assisted in acquiring new hardware, software and related supplies.
• Mapped shared drives, network printers, scan files and added users to domain when requested.

Confidential - Brooklyn, New York

Technical support

Responsibilities:

• Installed Mac OS Sierra, El Capitan and Windows 10, 8, 7 on company PC’s
• Set up small office/home office network for file sharing and printing
• Troubleshooting all computer, and mobile device-based issues€
• Basic Network Connectivity issues - Switches/Routers/Access Points
• Solved high priority desktop support issues real time for presentations, software updates, computer crashes and broken hardware
• Downloaded drivers and software needed to roll out Desktops and Laptop PCs
• Encrypted internal and external HDD with BitLocker and BitLocker To Go to ensure file security
• Replace faulty peripherals and internal PC components
• Installed anti-virus/anti-malware software and preformed routine backups
• Ordered new machines and supplies as needed for clients daily use under the proper budget
• Monitor the CCTV and Fire/Life Safety System.
• Provides Training to other guards on new security systems.
• Provides assistance to employees and customers.
• In-depth knowledge of handling emergency situations including medical emergencies, accidents and other threats, as well as hands-on experience in placing security systems in order to prevent theft, violence and vandalism.

Confidential

Military Police Officer

Responsibilities:

• Accounted for the safety of equipment valued at $250,000+.
• Promoted security operations: monitored and instructed classes consisting of 45 to 150 students, strengthening knowledge and proper execution of First Aid, Survival, War Tactics, and Security.
• Proven security response with tenacity, endurance, and dedication by remaining of sound mind and proving to be a leader during challenging times.