Network Support Specialist Resume Profile


Experienced in Windows 7/XP/2000/2003/2008/, Novell 3.x, 4.x, 5.x, and NetApp 7.x, 8.x, RedHat Linux Systems. Microsoft Certified Systems Engineer with 15 yrs technical experience and strong troubleshooting skills, I'm widely experienced in the resolution of computer/network problems and knowledgeable in a wide variety of hardware platforms and operating systems. My experience will provide your organization with a diverse set of skills.


Software and Technologies:

  • Active Directory
  • McAfee/Symantec AV
  • Quantum i80, IBM3500 Tape Libraries
  • Altiris
  • MS Office 97/2000/2003/2007
  • Remote Access RAS /VPN/RDP
  • ArcServe / Backup Exec 2010, 2012 R2
  • MS Outlook 97/2000/2003/2007
  • SMS
  • Blackberry Server BES
  • MS Project 98/2000/2007
  • SQL 6.5/7/2000/2005/2008R2
  • CommuniGate Pro IMAP
  • MS Proxy/ISA
  • Terminal Services
  • ModusGate
  • TCP/IP
  • Dameware, Pc Anywhere, RDP
  • NetApp FAS2040,2240, 2050,3140,3240
  • Unix - RedHat Linux
  • Exchange 5.5/2000/2003/2007
  • NetApp OnTap 7.x/8.x, FC, iSCSI, SATA, SAS, SnapMirror, SnapDrive, System Mgr
  • VBScript, PHP Scripting
  • Fiber Channel SAN Implementation
  • NetApp SAN / NAS / NFS / CIFS / LUNS
  • VERITAS Net Backup
  • FC Switches Brocade 300, IBM
  • FC-Zoning, Multipathing, MPIO
  • NetApp DFM, Operations MGR
  • VMware 4.x, NFS, RDM LUNS, SMVI, VMDK, VMX, VSC Backup Restore
  • FTP/Telnet/SSH
  • Novell3x/4x/5x,Groupwise/Netware
  • Windows 7/XP/2000//2003/2008 R2 Std Ent
  • ILO -HP Lights Out DL380G6, DL380G7
  • Norton Symantec Ghost
  • Linux Redhat
  • OnTap v7.x and v8.1
  • Wireless 802.11b,g, n-draft


Network Admin


  • Performed Systems Administration on over 300 servers, including Windows 2000/2003/2008, VM's, MSCS, Windows Server Failover Clusters, and Linux Redhat.
  • Systems support for over 2200 users in over 20 departments at primary downtown location and 2 additional WAN sites.
  • SAN Administration of NetApp Filers including 2040, 2050, 2240, 3140, 3240, CIFS, NFS Administration, manage LUNS via SnapDrive, Storage Administration, create Snapshots, Volumes, setup and support on over 150TB disk storage, create, maintain SnapMirror replication schedules to replicate data to external Disaster Recovery locations.
  • SAN Storage Administration, Fiber Switch Zones, backup fiber switch configurations, connect fiber cable, SFP's. FC HBA's.
  • Backup Administration of Backup Exec v11x, 12x, 2010R2, RMAL, -remote media agent for Linux, media agents, including backup job setups, backup agent installations, upgrades, restores, snapshot backups to tape via NDMP, CASO, SSO options, setup and support Quantum i80 library, with 5 LTO-5 tape drives, and IBM3500 library with 4-LTO6 tape drives.
  • VMWare ESX Server Support and Administration for over 150 VMGuests, 6 local ESX servers, running 4.1 and 2 remote. - SMVI, VSC Restores, create NFS datastores, migrate between ESX 4.1 hosts, manage NFS exports. Migrate VM guests, update VMWare tools. Recreate VMX files. Restore VMDKs. MBRALIGNS for performance.
  • NetApp Backups of VM's via SMVI VSC console. Setup Backup schedules, restores of VM guest s drives.
  • SQL2005 SQL 2008 server setup and implementation of MSSQL NetApp SMSQL backups and SMSP backups for SharePoint 2010.
  • Citrix Thin Client installation.
  • Provide 1st level, 2nd level, and 3rd level Regional site support

Windows Server Support


  • Performed Systems Management of Windows 2000/2003 and Active Directory Systems and network support on 1500 Enterprise x32/64-bit servers.
  • Provided Remote Server Support using Terminal Services and Remote Desktop sessions across LAN/WAN and VPN.
  • HAOPS High Availability Operations Team, MS Server Support, ran and monitored UC4 batch jobs and scheduled batch jobs, troubleshooted software/hardware issues.
  • Applied security patches and software updates to Windows and SAP servers.
  • Performed backups and restores using VERITAS NetBackup, Backup Exec, and tape management.
  • Installed MOM agents to monitor health of servers and applications.
  • Supported VMS application APH and UNIX servers.
  • Microsoft SharePoint Data Migration Project Migrated SharePoint 2003 data to SharePoint 2007 server used custom Developer tools, SharePoint, and Tzunami Deployer
  • Created and maintained team procedures, processes, and documentation

Desktop Server Support


  • Providing computer consulting services to small businesses, and residential customers. Built pc's and servers using Symantec Ghost and Acronis True Image and Sysprep.
  • Supported Windows 9x, XP/Vista, 2000, 2003 SBS, Exchange 2000/2003, SQL 2000/2003 Servers. Setup POS Systems for Restaurants and Salons, installed Hardware and Software, troubleshooting of SOHO wireless networks, routers, firewalls, networked printers, and established relationships with wholesale hardware vendors.
  • Performed backups and restores using VERITAS Backup.

Windows/Web Support


  • Windows XP/NT/2000/2003/Exchange Standard Enterprise Server and Active Directory server support
  • Citrix ICA Client installs and publishing applications to Citrix Program Neighborhood for remote Citrix MetaFrame users.
  • Macromedia CFMX Server Support installed Cold Fusion. Export and restore SSL Certificates to IIS. Worked with developers and software vendor to fine tune IIS and Macromedia CFMX server configuration
  • Performed system backups and restores using VERITAS NetBackup.
  • Windows 2000/2003 Standard, Enterprise Server Support and Administration, on IBM xSeries, and Dell, HP/Compaq Proliant G1-G4 HW, Setup Microsoft WSUS server for patching servers with critical and security updates.
  • Anti-virus and system updates to enterprise using Network Associates EPO Policy/McAfee Console and SUS.

Exchange E-mail Systems Administrator


  • Systems Administration and Client/Server/Network Support of 7000 users on Microsoft Windows of Windows 95/98/Me/NT/XP/2000/2003, Active Directory, DNS/DHCP/WINS Servers in LAN/WAN environment.
  • Microsoft Exchange 5.5/2000/2003, E-mail Systems Administration of 7000 users.
  • Engineered and implemented Enterprise level email/communication solutions running on Windows 2003 Servers. Migration project including over 5200 mailboxes, NT accounts and 1100 public folders from legacy Windows NT4/Exchange 5.5 and upgraded enterprise to Active Directory W2K3/Exchange 2000 server.
  • Blackberry Enterprise Server Administration and Blackberry Client Support for 100 Wireless Handhelds. Installed IIS Server on BES Server for installation of Exchange 2003 admin tools, and MAPI Clients and Collaboration Data Objects on BES Server for OWA Outlook Web Access clients.
  • Deployment of E-Mail/Spam Gateway ModusGate , Symantec Antivirus NAV Console, and sieve filter. Engineered and Deployed Group Policies, Regional Site OU's w/Delegation, W2K3 Terminal Services, Remote Desktop, WINS, DHCP, DNS and Disk Management.
  • Assisted with Helpdesk and Desktop support issues and Created Ghost images of workstations using Ghost Multicast Server and Ghost Client. Performed Backups using VERITAS NetBackup.


Peters Computing Services


Provided Consulting services to Lehigh Valley area small businesses, including networking, backup, Internet connectivity, troubleshooting, hardware and software installations and upgrades.

Systems Administrator


  • Primary Network Administrator provided Client/Server support of Microsoft Windows 95/98/Me/NT4/2000/XP
  • CommuniGate Pro E-mail, Redhat Linux 7.5, and Proxy Server 2.0.
  • Implemented an Enterprise Backup System using VERITAS Backup and Exabyte Hardware.
  • Upgraded Sales Database from SQL6.5 to SQL2000, -performed basic SQL queries, setup ODBC Data Sources and client/server connections. Allocated memory and priority boost to optimize SQL2000 server configuration
  • Migrated E-mail from Netscape to CommuniGate-IMAP4 server. Upgraded RAID5 disk storage capacities. Applied the latest software patches, OS Service-Packs, hot-fixes, and anti-virus updates.

Network Support Specialist


  • Network Administration of Novell 4.11 and Microsoft Windows NT 4.0 servers and beta Windows 2000 servers.
  • Systems Administration of Exchange Server 5.5, SQL6.5, SQL2000 databases, ODBC data sources. Performed basic SQL queries to extract data.
  • Performed ArcServe Backups and restores, installed ArcServe agents for Exchange and SQL and on workstations.
  • Responsible to maintain systems and supported several departments, Technical Support, QA, and Software Development . Reconfigured static IP client network to DNS/DHCP/WINS.

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