Summary:

• Experienced and innovative professional with extensive years within the IT industry.
• Significant accomplishments in:
• Proactive in anticipating any potential barriers, and making contingency plans to alter a desired output
• Resolving clients dilemma, or if necessary opening a line of communication to various support teams
• Finding and sharing resolutions issue with peers, documentation the solution when possible.
• The ability to take ownership of any/all issues that may arise.

Experience:

Confidential

Support Technician

• Providing remote/on-site support to Wealth Management Workstations / Servers
• Network configuration / troubleshooting TCP/IP, DNS, DHCP, NetBIOS, wireless in a window environment.
• Maintaining QA / Dev / Prod environment updated and accuracy. Working closely with the Engineers, Developers, and QA Testers on build release, imaging installing, configuring new build /upgraded of physical and virtual wks with Win-7 /Win-8.1
• Manage and supporting VDI Infrastructural VMware ESXI 5.0 Server, VM on VCenter console thru VMware GUI
• Providing CA software deployment DSM Explorer on all core build physical and virtual Win 7 / Win 8 machines.
• Administration AD, GPO, OU, operational and network changes as needed / requested.
• Monitoring and resolving technology incidents and request via a ticket queue system MAXIMO

Confidential

Support Technician

• Providing remote/on-site support to teleworkers
• Providing front line support email, desktop application, troubleshooting hardware/software PC/Laptop
• Supporting Citrix, VDI, along with PC Deployment and Refreshing in a Window OS environment
• Supporting utility software: Bigfix, McAfee, Cisco VPN, DSM, Active Client, etc..
• AD administration, thru NetIQ create/modify/delete/Group/unlock user accounts
• Configure and install new workstations with Windows XP, Windows 7, Windows 8 in an AD environment
• Imaging, upgrading and rebuilding workstations in a breakfix environment.
• VoIP Phone Config Creation subscriber /Phone accounts in CUPM Cisco Unified Provision Manager
• Setup Configuring Clients network, Verizon / Blackberry device to BES and other mobile devices ipad, cell phone, WIFI, printers devices, etc to Servers
• Lotus Notes troubleshooting /configuration while migrating to Google Mail Gmail / Outlook 2010
• Assisting in migration of client's laptop/desktop computer from Windows XP to Windows 7 /8 platform.
• Perform tests on connectivity and / or data conversion to verify functionality according to detailed script.
• Performs inventory/asset management processes. Monitoring problem tickets resolution Service Now .

Confidential

Contactor Position: Field Engineer, Desktop/Server Traveling Lead Technician

• Meet w/ Supervisor /Manager and Team Members to review scripted procedures, scope of work, etc.
• PC Deployment and Refreshes
• Troubleshooting Network connectivity, server 2003, XP, WIN-7, and Printer setup
• Perform tests on connectivity and / or data conversion to verify functionality according to detailed script.
• Performs inventory/asset management processes

Confidential

Contactor Position: The Port Authority of New York New Jersey, System Administrator

• Deployment, Build and maintenance of Microsoft Windows Server OS WIN2K WIN2K3 , and applications.
• Configuration, administration and support of Microsoft Active Directory, Microsoft SQL Services.
• AD Security Support Access Rights, Setting GPO Policy . NTFS Permission of end users accounts and resources
• Coordinating and implementing Monthly Microsoft Patches and hot fix deployment.
• Configuring, supporting IT desktop infrastructure Win 2000/ XP/ Vista based PCs, printers, VPN, RAS and desktop assets
• Acts as a liaison for the Port Authority, overseeing Project IDSM FJC Tech supported vendor team at the WTC Site.

Confidential

Position: System Administrator

• Provide technical support for 1,500 Prod /Dev QA Servers Merrill Lynch Global Private Client Operations in a Windows environment. Responsibilities include the following:
• Hardware/software problem determination and resolution resulting in eliminating/reducing down time.
• Utilize Remedy/ Change Manager as a trouble ticket reporting system to track/monitor user problems and requests
• File backup restore on Servers for local, and remote client.
• Network troubleshooting, and supporting core build of all windows OS platforms DHCP, DNS,TCP/IP
• Supporting markets data feed and Financial Market data derivative workstations Bloomberg, Reuters
• ML Core Build to Post Build Installations 1 through Tier 3 builds as requested by users.
• Test Validations / improving implementation procedure for manual and auto builds to insure functionality and stability within build.
• Datacenter Logistical work Rack, Stack, and Documentation Servers build to client / datacenter specification
• Installed and tested Base Utilities running on Windows 2000/2003 Bigfix Agent, Epo, NetIQ, Altiris Images, Virus Scan 8.0i, SP, TSM Agent, Patches, CA Agent
• Support Microsoft Outlook Creating and Configuration Mail Boxes within Exchange Server
• Installed and tested Windows 2000/2003 x64 R2 on Dell, IBM, and HP Servers DL385 and DL585 Intel /AMD
• Installed and tested Microsoft OS Clustering for Windows 2000/ 2003R2x64- SQL Server 2005 64 bit
• Installed and tested SAN connectivity using Fiber channel cards Emulex HBA's
• Supporting IIS 5,6 Web Servers, and Sites
• Build and Configure Citrix Presentation Server 3.0/4.5 implementing for Windows OS 2000/2003
• Coordinating collaboration with Clients, and other support personnel on MS Patches deployment scheduling
• BigFix Administrator Deployment of Microsoft Patches and hot fix to QA/Dev/Prod Environment server/wks
• Administrate CA SDO V4 and DSM R11 software distribution systems to implement Staging, Deployment of software packages to QA/Dev Environment, and then promoting QA pass Releases to Production Deployment Team Unicenter Software Delivery and Asset management for delivery to 30,000 workstations.
• Administrate Windows Active Directory 2000/2003 in selective OU Container Administrate Resources Security Support NTFS Permission, Access Rights, Setting GPO Policy of end users accounts
• Provide User-desk side support, as requests to QA DEV Prod
• Support Remote Administration and configuration through iLO/RSA/ALOM technologies
• Knowledge of virtualization using VM Server, ESX 3.0, 3.5, VC, Vmotion, DRS HA, Migrating from P2V
• Knowledge of VMware ESX Server security: defining and applying Roles Permission within Active Directory add/mod/delete/ Users and Groups Configuring: Vmotion, Resource Pool, and DRS HA Cluster, Cloning and migrating VM Guest machines
• Pager-duty rotation providing Weekend and Holiday Global Coverage

Confidential

Provide technical support for 5,000 end users and Servers in a Windows NT / Novell environment. Responsibilities include the following:

Troubleshooting and Supporting desktop / laptop hardware and software

• Utilized Remedy as a trouble ticket reporting system to track/monitor user problems and requests
• Supporting LAN Server environment with utilities such as SMS 1.2 2.0, System Administrator Tools
• Global Windows NT Administration Enterprise Admin
• Files backup restore on Server for local, and remote client
• Desktop support of Rumba, Polaris, Brixton, Attachmate Extra, and other 3270 emulation tools.
• Assist in debugging application problems and issues.
• Supporting various Windows NT Shell build: TGA, PCA, BFS, BIS, Wealth Management, Executive workstation
• Supporting Financial Market data derivative workstation Bloomberg, Reuters
• Support MS Office 2000 Package
• Laptop, desktop Imaging, cloning provisioning using Ghost, Altiris
• Support of Exchange Server 5.5, and Outlook configuration

Confidential

Responsibilities included the following:

• Global 2nd Level Support of PC's, Laptops, MAC, and their applications for the staff of The Wall Street Journal.
• Supporting Financial Market data derivative workstation Bloomberg, Reuters, Telerate,
• Support Microsoft Office 97
• Supported the Backbone of a 2000 Node 10/100 Fast Ethernet Network.
• Configured TCP/IP: WINS, DNS, HOSTS, and LMHOSTS Files in a mix Windows NT, MAC Environment.
• Configured Bay Network's Switches, Hubs in a multi-segment TCP/IP V-LAN Environment.
• Knowledge of Sun Solaris 7.0, Linux red hat
• IMAC installation, move, add and change Service on Network

Confidential

• 3rd Party Maintenance Company in the Financial Industry.
• Responsibilities included the following:
• Serving, and Supporting Quotron software / hardware UNIX-BASE MINICOMPUTERS in the Tri-State area, and all peripheral equipment attached or associated with Quotron Global Network.

Supporting Financial Market data feed Bloomberg, Reuters, Telerate,

• Surveying new Site, and working with building Management to incorporate the cabling topologies Spec to be used.
• Desktop Support and training to end users. Coordinating client and outside vendors bases on site need.

Technical Knowledge:

Software:

• Windows NT, 2K, XP, Vista, TCP/IP, IPX/SPX, NetBEUI Protocol MS Office XP, 2007, 2010 /2013
• McAfee Anti Virus Software MS Outlook, XP, 2000, 2007, 2010, 2013
• Windows 7, Windows 8 Remedy Reporting System Partition Magic, Drive Image
• Windows Server 2000/2003/ 2008 Enterprise Ghost/Altiris imaging, WDS Seagate Backup Exec.
• OPS Ware BigFix MS Patches Deployment MS-SQL 2000/2005, 210, 213
• CA SDO V4, and DSM R11 Software Deployment VMware: ESX /VSPEAR 5.0
• Unicenter Software Delivery and Asset Management TSM Tivoli Storage Manager Backup
• NetIQ Performance Monitor perfmon Avocent, KVM

Hardware:

• Desktop Laptop PC's Tape Backup Zip Drives Printer Scanners with network interface cards
• Compaq IBM Servers IDE, EIDE SCSI Drives Standard Modem, DSL Cable Modem
• DELL PowerEdge Servers IBM / HP Blade Servers SAN storage area network
• Switches Hubs Routers Config. Ethernet, Token Ring Multimedia Devices
• Raid Configuration Logistics Rack Stack NAS