SUMMARY

• To obtain a challenging position in the field of cybersecurity that enables me to contribute to your organization by utilizing my educational and technical experience.

TECHNICAL SKILLS

Platforms: Windows 95/98/2000/NT/XP/Vista/Windows 7, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2012 R2, Windows Server 2016, Unix, Linux, Prevention of Cyber Attacks, Cyber Exploitation, NIST Standards and Mitigation, and Digital Forensics.

Languages: Assembly, Basic, C, C++, and Visual Basic.

Networking: TCP/IP, DNS, IPX/SPX, FTP, SSH, SMPT, POP3, DHCP, SMB, BOOTP and NetBIOS.

Ticketing Systems: Remedy, IssueTrak, Maximo, CA Service Desk Manager, and Heat.

Software: Microsoft Office 2003, 2007, 2010, 2016, Office365, Active Directory, CHCS, AHLTA, Essentris, Active Client, AGFA IMPAX Client, Silanis ApproveIt, PureEdge Forms Viewer, Lotus Notes, Credant Winshield, CAPS - W, DMLSS, Java Runtime, Adobe Acrobat Pro, Symantec Endpoint Protection, Microsoft Lync, Nuance PDF Converter, DBsign WebSigner, Dragon Naturally Speaking, AsUType, One-Note, Tumbleweed Desktop Validator, QWS3270 Secure, Blackberry Desktop, AT&T Connect, DameWare Mini Remote Control, Network Client, McAfee, Remote Desktop Connection, SCCM, Practice Manager, Cisco AnyConnect VPN Client, Symantec Enterprise Vault, Resource Scheduler Outlook Client, ScanAsset, Vsphere and VMware, Carbon Black Bit 9, Crowdstrike Endpoint Protection, Exchange Management Console, System Center Configuration Manager, ADManager Plus, Cisco Unity Connection Administration Console, Symantec Messaging Gateway, Password Manager Pro, Cisco Unified CM Administration, Cisco Unity Connection Administration, Cisco WebEx Administration Tool, Bomgar BeyondTrust, Absolute CompuTrace, AccessData FTK Imager, Autopsy, Cain, CrypTool, FTK, Nessus Web Client, Ophcrack, OurSecret, Quick Stego, Registry Viewer, VeraCrypt, Wireshark, and Snort.

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

IT Specialist

Responsibilities:

• Provided IT helpdesk service delivery support activities to complex issues.
• Diagnosed and provided solutions in response to customer related incidents.
• Designed and maintained a record keeping system.
• Provided informal customer training, developed and maintained policies.
• Conducted feasible studies and recommended course of actions.
• Independently configured, troubleshot, and maintained a variety of hardware and software components.
• Ensured compliance of automated information security protocols and procedures.

Confidential, Washington DC

IT Specialist

Responsibilities:

• Conducted site surveys and documented user requirements.
• Assisted in planning and scheduling the installation of new or modified hardware and software operating systems and applications
• Troubleshot, repaired, and tested computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Managed Windows 10 computers using Bomgar BeyondTrust.
• Maintained a proactive IT Security environment and culture.
• Froze and wiped suspicious devices in order to prevent cyberattacks.
• Managed and provided technical support in Windows 7, and Windows 10 migration project.

Confidential, Washington DC

Senior Service Desk Technician

Responsibilities:

• Created, managed permission and maintained end-user exchange accounts, distribution groups and public folders using Exchange Management Console.
• Configured and installed MAC network systems with endpoint security software applications.
• Created and managed end-user accounts and computers using Active Directory, ManageEngine ADManager and SCCM 2012.
• Managed Windows computers using System Center Configuration Manager 2012.
• Created, troubleshot and maintained print servers using Print Management.
• Managed and provided technical support in Windows 7, Windows 10, Office 2016 and Office 365 migration projects.
• Engaged with internal and external partners to identify IT systems deficiencies and security requirements.

Confidential, Washington DC

System Administrator

Responsibilities:

• Created and maintained end-user accounts in Active Directory.
• Configured and managed printer servers.
• Performed scheduled server health checks, backups, recovery and implemented patches.
• Participated in design and implementation of projects, systems, and procedures.
• Configured and managed server infrastructure and ensured all storage equipment are monitored.
• Researched new technology to improve the existing environment.

Confidential, Washington DC

Junior System Administrator

Responsibilities:

• Maintained a high level of customer satisfaction.
• Provided phone and remote desktop support to end-users.
• Imaged, configured and updated desktops and laptops to customer standards.
• Installed, tested and troubleshot local and network printers.
• Resolved related software and hardware issues.
• Provided server account management and client connectivity support.

Confidential, Washington DC

IT Specialist

Responsibilities:

• Maintained a high level of customer satisfaction.
• Provided phone and remote desktop support to end-users.
• Imaged, configured and updated desktops and laptops to customer standards.
• Installed, tested and troubleshot local and network printers.
• Resolved related software and hardware issues.
• Provided server account management and client connectivity support.
• Supported asset and inventory management for diverse set of government furnished equipment.

Confidential, Arlington VA

Field Service Technician

Responsibilities:

• Provided local and remote access support to VIPs and Executives.
• Diagnosed and resolved moderately complex end-user hardware, software and network issues.
• Participated in the deployment of new software platforms.
• Activated, configured and troubleshot iPhones, iPads and blackberry devices.
• Supported shipping, receiving and inventory logistics.
• Updated and patched various computing software applications.

Confidential, Washington, DC

System Administrator/Help Desk Support Specialist III

Responsibilities:

• Provided local and remote access support to VIPs and Executives.
• Presented a professional image, both on the phone and in person.
• Ensured the rigorous application of information security policies, principles and practices in the delivery of network services.
• Installed and troubleshot a wide variety of software applications.
• Activated Blackberry devices using Enterprise Activation.
• Imaged and re-imaged computers as needed.
• Troubleshot network connectivity, network printing and user access.
• Documented network problems and resolutions for future reference.
• Installed, configured, troubleshot, resolved and maintained customer hardware and software issues.

Confidential, Washington, DC

Customer Service Technician

Responsibilities:

• Programmed, troubleshot, tested, and repaired cellular equipment and accessories.
• Analyzed repairs and schematics to determine if extended repair was needed.
• Provided some direction, training, and delegation to other associates.
• Entered and tracked customer data using the warranty database.
• Instructed customers on proper use of cell phones and equipments.
• Accurately documented customer interactions in multiple platforms.

Confidential, Bowie, MD

Computer Support Technician

Responsibilities:

• Provided the initial contact with customers, and ran basic tests to determine product needs and service solutions.
• Facilitated the complete solution of product sales, upgrades, installations and service in the store.
• Explained computer-related sales and service options to customers shopping at Best Buy and over the phone.
• Troubleshot DOS, Windows 9x/ME/2000/XP and Mac Operating Systems.
• Installed and trouble-shot all computer-related devices (video, sound, modems, printers, scanner sand cameras.)
• Troubleshot hardware and software issues.
• Installed and secured wireless networks.
• Performed system checkups and maintenance.
• Helped protect and back up important data.