SUMMARY

• Over twenty (20) years of experience in IT Infrastructure Support, Leading and managing System and Architect global team. DevOps, Linux/Unix, Storage, Database, Cloud Architecture, Large Data Center Support and with over ten (10) years of experience in Project Management, Service Delivery, Solution Architect, and Technical leadership.
• As a project lead & manager worked on large enterprise time - bound solution, Agile and Waterfall environments, knowledge of project scheduling and estimation. Work closely with architect, operation & development team leads. Strong in organizing task with interpersonal and stakeholder management skills. Comfortable juggling multiple priorities and adapting to change.
• Expertise in ITIL framework, incidents, changes, problems, situation, risk, and escalation management with excellent systems support and development. Consistently recognized for technical and management skills
• Work history includes cross-functional site infrastructure projects in a matrix organization covering a range of areas (data center, network, logistics, supply chain, compliance, and infrastructure)
• As an Infrastructure Service Manager successfully delivered large complex infrastructure projects and solutions through expert leadership of cross-functional onshore and offshore support
• Responsible for Technical Documentation, project design, planning and automation of the 24/7 Linux environment for direct and indirect customers.

TECHNICAL SKILLS

Leadership & Project Management: Scope Risk, Stakeholder, Vendor, Incident, Change, Problem & Communication Management, Data Centre Migrations, Agile Methodologies, Training and Support, Interview & Hiring, Team Building & Mentoring, Leadership and Supervision, Solution Architect, Technical Design

Technical Competencies: Solaris, Redhat Linux, HP UNIX, AIX, SUSE, CentOS, Windows, Data center automation and virtualization, Kickstart, Spacewalk, Symantec Veritas Volume Manager and High Availability (VCS), SAN, NAS, Shell Scripting, Automation, Python, RUBY, YAML

Cloud Architecture: AWS, Azure, Openstack, VMware ESX

DevOps: Continuous Integration and Continuous Delivery (CI/CD) - Jenkins, Puppet, Dockers and GIT, RedHat - Ansible OpenShift, CloudForms.

DC/IT Tools: HPSA Opsware, SNOW (Service Now), Remedy, SM9, SRT, SC DWNG, HP OpenView, CA Unicenter, HP OM OVO, Nagios, UMS (iGels), Splunk, AppDynamics

Database: Oracle and PostgreSQL

Hardware: CISC (Intel) and RISC servers from IBM/HP/Oracle/Super Micros/Dell, SUN SPARC Servers, HP enclosure C7000 and Blades, EMC/3PAR/Hitachi/NetApp Enterprise storage

PROFESSIONAL EXPERIENCE

Confidential, Collierville, TN

DevOps/PEGA

Responsibilities:

• Business Process and Delivery - Strong Business Process Management skills including Change Management and Project Management. Good understanding of Business/Technical Systems Solutions and Architecture. Expertise working with iterative application development including Waterfall and Agile methodology. SAFe Agile methodology, best practices, and Product Management- Daily Standup, User Stories Per Sprint, PI Planning. Good Understanding of the Software Development Life cycle. Experience in Applications Risk, Audit, Compliance review and approval process. Expertise in leveraging technology in providing productive solutions for business needs. Incorporating Industry “Best practices” and customizing it to get the best results.
• System Admin and Architecture - Design, Provision & maintain Redhat 7 VMware internal cloud servers, install and configure Oracle WebLogic servers. Deploy Pega application(WAR), configure JDBC and JMS connection pool. Completed Initial Setup of the Environment in the Green Field project. System & Application troubleshooting and support including global performance improvements. Support on-call and bi-weekly code push and defect load. Provide technical support and solution to the scrum team.
• DevOps- Use Jenkins pipeline jobs for end-to-end automation, Integrated Selenium Automated Framework within Jenkins Pipelines. Created a DevOps Portal in Pega which programmatically triggers Jenkins Pipeline using a REST call. Integrated Ansible Playbooks with Jenkins. Setup App Dynamics to remotely trigger Jenkins job which runs the Ansible playbook to start the Weblogic when JVM crash is detected and fetch the logs for investigation
• Automated the System Admin tasks like restarting Weblogic, patching using Ansible Playbooks. Used GitLab as the Version Control.
• PEGA Admin - Install, upgrade and day to day administration of Pega application and Scrum team support
• Reliability Engineering - Implement RELY best practices. RELY promotes best practices and defensive coding mechanisms to continually improve website reliability, credibility and ultimately, the customer experience. Guidelines to improve - WebLogic, Defensive coding and connections Timeout, Destructive Testing, Monitoring and logging etc
• System and performance monitoring. - OVO, Splunk and AppDynamics
• ITIL - Follow Incident, Problem, Change, Release & Situation management using ServiceNow tool.

Environment: RedHat Linux 7, VMware CloudOps, PEGA 7.4/8.2, Oracle RAC & WebLogic 12c. Jenkins, Gitlab, Ansible, Splunk, AppDynamics

Confidential, Mason, OH

Responsibilities:

• Plan transition of infrastructure from DXC data center to Microsoft Azure cloud with minimum implication impact/downtime using Double-Take Move.
• POC integration between Ansible Tower, CloudForms, and Red Hat OpenShift Container Platform for deploy store infrastructure at scale.
• Identifies and communicates solutions that not only meet the current need, have foresight into future situations with concern for reusability, risk mitigation, and alignment with firm strategy.
• Provided day to day coordination and quality assurance for Linux projects and tasks
• Identified operational pain points and opportunities to improve business practices
• Managed the offshore team supporting Linux system, system provisioning using Spacewalk, configuration management using Puppet, CI/CD using GitLab and Jenkins. Servers are hosted in DXC Atlanta data center (CMO, Alpharetta and Suwanee), which include various retails applications and front end (Apache/Tomcat), Middleware (WebSphere) and Oracle/PostgreSQL databases
• Track and report AWS EC2 instances using S3 storage.

Environment: Puppet CM with 22k nodes, HP Enclosure 7000, Gen 8/9 blades, ESXi 5.5, SuperMicro, Redhat 6/7, CentOS 6, SUSE 11, Ubuntu Linux, iGel UD 2/3, UMS 5, Redhat Spacewalk/Kickstart, Puppet Foreman, Ansible AWX, Jenkins, GitLab, Oracle 11/12C, PostgreSQL, Micros POS, Zabbix, Netmail, Splunk

Confidential, Tulsa, OK

Project Manager/Onsite Coordinator

Responsibilities:

• Manage multiple technical projects with 70+ offshore unix engineer and 20+ onsite engineers. Single point of contact and onsite coordinator.
• Maintaining strong relationships with key stakeholders, develop, deliver and support cost-effective, time-sensitive large enterprise solutions such as new development, hardware and software migration
• Facilitated Linux data center assessments, setup, movement and upgrade
• Managed end to end Linux projects for infrastructure delivery as per client requirements and architectural specs
• Physical to virtual Linux migration using DT (Double-take move)
• Addressed critical incidents, outages and restored application/database services at the earliest with minimized business impact
• Facilitated vendor coordination and escalation for any unresolved issues
• Responsible for daily operation review calls, incident tracking, updating problem records and Root Cause Analysis (RCA)
• Attended reporting and governance meetings, Minimize downtime and human error.
• Managed DR planning and tests
• Updated Wiki pages, technical documentations and service requests
• Manage technical team to support more than 7000 UNIX servers, 80% Redhat Linux version 5 & 6.
• This environment hosts the world largest TPF mainframe setup. Team Size is more than 90 L3 UNIX engineers working from US and India for 24/7 support

Environment: HP Enclosure, Blades, IBM Z-series, Redhat 5/6/7, Solaris 10, Aix 11, SAN EMC VNX 5200, VMAX, XP7, Isilon, NetBackup, Puppet, HPOM, Redhat Satellite Servers, HPSA Opsware, Service NOW (SNOW), SM9, ESL

Confidential

Infrastructure Service Manager

Responsibilities:

• Held regular pre and post change review meetings with operational managers and attended weekly governance calls with clients
• Project estimation, planning and resourcing, scope management, communication management, risk management, change management, project tracking, stakeholder management, procurement / vendor management, project closing & documentation, On-site and offshore team management.
• Drive the automation of day-to-day repetitive Linux administration task using shell scripts.
• Reviewed monthly revenue generations and followed up with clients for revenue credit
• Participated in and drove priority one and two call meetings with the customer
• Analyzed business challenges and requirements, formulated a total comprehensive solution, pricing and scoping
• Responsible for critical production support and all daily Unix/Linux operational issues
• Managed teams of various domains and technologies who support 24/7 client data centers in UK, Denmark, Australia and India
• Responsible for team management, performance reviews, client governance, ITIL, incidents, change and problem management

Environment: MS Project, Visio, OS Solaris, AIX, HPUX, Redhat Linux, Oracle DB RAC, Golden Gate, F5 LB, VMWare, HP and Hitachi Storage, Oracle, TSM, HPSA Opsware, SM9, Service Center, Veritas Volume Manager and Cluster

Confidential, Amsterdam, NL

Infrastructure Specialist, UNIX Lead

Responsibilities:

• Prepared project plans for migrations, disaster recoveries, and ensured projects were completed within the timelines
• Drive infrastructure deployment projects based on engineered solutions in the datacenter
• Prepared technical plans and implemented high risk changes for Linux, Solaris, and VCS
• Completed root cause analysis for critical issues and documented them in problem management
• All servers hosted in HP Frankfurt and Russelsheim data centers working as DR to each other: Redhat Linux and HP system consolidated and virtualized on HP Blade System

Environment: Redhat & SUSE Linux, HP C7000 Enclosure, Sun Netra T5440, Sun Solaris 8/9/10, Solaris 10 zone and containers, Redhat Linux 4/5, HP and EMC SAN, IBM Tivoli (TSM), HPSA Opsware, SM9

Confidential

Infrastructure Specialist, Onsite Coordinator

Responsibilities:

• Team lead - supported automatic hosting operation for the EDS Plano, TX data center for more than 5000 UNIX servers (Solaris, Linux, HPUX and AIX) for various US corporate and government clients.

Environment: HP Enclosure, Sun Ultra 10, Sun Enterprise 450, SUN Fire V240/440, Compaq ML 530/350G2/330G2, Sun Solaris 8/9, EMC SAN, IBM Tivoli (TSM), HPSA Opsware. Remedy, Oracle, SAP, DB2, Sybase, HP-UX, AIX, Veritas Volume Manager and Cluster

Confidential

Sr. Engineer System, UNIX Lead

Responsibilities:

• Confidential was a leading global IT service company now merged with HPE to form DXC, providing integrated results-oriented services across geographies, industries and solutions. As a UNIX lead, I was responsible for analyzing and deploying best solutions for a SUN data center build at Hyderabad and Noida

Environment: Redhat Linux, Sun Fire 12k and 15K, Sun StorEdge 9980, Oracle Server 8.1.7.4, Oracle Application Server 9i S AS, Alexandria 4.5 L Backup Server/Client, EAI 4.5.3 S Toolset, BMC Patrol 3.4 L Analysis Tool, Sun Ray 1g thin client, Sun Ray Server Software

Confidential

Linux System Administrator

Responsibilities:

• Worked as a system integrator with other partner CMC and DGI for National Satellite data centers, Government of India project, Satellite Image Management System for establishment (Indian Meteorological Department). Replaced India first super computer PARAM with SGI Irix and Redhat Linux.
• This project focused on acquiring, storing and displaying the image data from earth orbiting satellites in polar or geostationary paths, image archiving, cataloguing, image asset management, image analysis and interpretation.

Environment: HP server, Cisco 1700 series router, Cisco 2950 Switch, Cisco PIX 515E, SGI Origin 3900, SAN switch, StorageTek library L40, SGI TP 1900 (RAID), SGI IRIX 6.5.24, Redhat Linux 9 and Enterprise version 3, Windows 2000/XP

Confidential

System Engineer

Responsibilities:

• Installation and Maintenance of Confidential Client - Airports Authority of India (Govt. of India Undertaking) Calcutta Airport.

Environment: IBM Netfinity 7000, UNIXWARE 7, Veritas cluster and volume manager, Win NT 4 PDC backup server, STK auto tape library 9730 with IBM Tivoli storage manager, Workstations, IBM PC 300GL, OS Win NT Workstations, LAN: IBM 8274/8275, GRS Switch WAN, IBM 2212 router

Confidential

System Administrator

Responsibilities:

• Installation and Maintenance of Wipro Client, Indian customs and central excise (EDI System, Govt. of India) Calcutta Airport and Custom House.

Environment: IBM RS 6000, SUN Enterprise, UltraEnterprise1, Solaris 5.0.1, 6 and 8, Windows NT, Workstations, Intel PC with WIN 95, FTP-ONNET32, MS Office 97 and VXL VM4005 dumb terminals connected with Wipro LTS C-16, LAN, D-Link HUB, Cisco Catalyst 1900 switch, CISCO Routers 4000, VSAT, radio modems and printers