We provide IT Staff Augmentation Services!

Devops Production Support Engineer Resume

4.00/5 (Submit Your Rating)

New, JerseY

SUMMARY

  • 15+ years of IT experience with Confidential / Confidential Technologies in diversified fields of development, Maintenance and support of Web Applications using J2EE Technologies, Devops Methodology, Content Management, and document management.
  • Specialized Areas: DevOps, CI/CD, JAVA, Web Services, VIGNETTE, OUCM, Documentum, Jenkins, Splunk, Grafana, OpenShift, LINUX
  • Strong fundamentals in relational database and experience with queries and stored procedures using Oracle 11g/12c and MSSQL
  • Proficient in SQL databases MSSQL Server, Oracle DB and MySQL
  • Working knowledge of Waterfall, Agile, and DevOps development methodologies
  • Experience with CI/CD pipelines using Jenkins/maven/Sonarcube/Artifactory
  • Created application alerts and dashboard using splunk and Grafana
  • Experienced in Dynatrace AppMon and Managed service
  • Knowledge on Spring, Python, and Ansible
  • Actively participates in all tasks of preparing High Level and Technical Designs of the various projects and enhancement activities.
  • Worked on production support and document management Issues and fix errors.
  • Experticed in change management and releases
  • Worked on container - based technologies like Docker, OPENSHIFT.
  • Experience in writing Shell scritpt and Batch Script.
  • Involved in Windows servers migration and Sql Server migration.

TECHNICAL SKILLS

Linux Distributions: RedHat, Ubuntu, Solaris, CentOS 6.x,7.x

Operating Systems: Windows 20008/2012/2016/2019 , UNIX, Linux, Ubuntu, RHEL

Continuous Integration Tools: Jenkins

Configuration/Provisioning Tools: Vagrant, Ansible

Containerization Tools: Docker

Version Control Tools: Subversion(SVN), Git, GitHub, CVS

Build Tools: Code Deploy, Gradle, Ant, Maven

Databases: Oracle 11g/12c, MS SQL Servers, MySQL, PostgreSQL

Cloud Platform: OpenShift

Testing Tools: SonarQube

Repository Management tools: Artifactory

Monitoring/Logging Tools: New Relic, Splunk, Dynatrace, Grafana

Application Server: JBoss, Apache Tomcat, Web Sphere, Web Logic

Coding Languages: Java, spring boot, Python, PL/SQL.

Scripting Languages: Shell scripting, Bash, Java Script, JSON

Web Technologies: HTML, CSS, HTTP, Xml, AngularJS, ReactJS

Other tools: XL Deploy, RabbitMQ, JIRA, Documentum, Reveille, ServiceNow, Crawford (Pro Archiver), TOAD, SQL Developer, DB Visualizer, Tivoli workload schedular.

Operating Systems: Windows (2012 and 2019), RedHat Linux, Solaris

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

DevOps Production Support Engineer

Responsibilities:

  • Working as Software engineer, entirely responsible for the project deliverables.
  • Develop software design and architecture by studying information needs.
  • Conferring with users.
  • Studying systems flow, data usage and work processes.
  • Investigating problem areas.
  • Following the software development lifecycle determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions Prepare and install solutions by determining and designing system specifications, standards and programming Understand and evaluate complex data models.
  • Execute system development and maintenance activities
  • Coordinate with Business and Client on getting business needs on new enhancements/requirements, provide estimates and schedule the project delivery
  • Involved in migrating Legal projects to industry supported softwares.
  • Managing serviceNow tool, Incident and Problem Tickets to ensure SLA are met
  • Participate in scrum calls
  • Experience in working in Agile Environment and extensively used Kanbanboard for updating the stories
  • Implemented monitoring tools like Splunk, Grafana and Dynatrace to ensure the health and performance of applications and creaded dashboards and alerts.
  • On-call support for 24/7 for troubleshooting production issues.
  • Configured the Web publishing in Documentum, Jobs will publish the 100K to 150K documents in to target server for MRM (Medicare Retire) application.
  • Involved In job configurations using Java, Shell scripts, Pro archiver (Crawford) to upload the documents into Documentum Repositories
  • Created windows batch scripts to move and extract the zip file from one server to another server.
  • Created TWS migration scrtipts.
  • Provide ongoing maintenance, support and enhancements in existing systems and platforms. Collaborate cross-functionally with data scientists, business users, project managers and other engineers to achieve elegant solutions.
  • Attend Priority calls and coordinate with various teams during priority calls.
  • Manage and mentor team, manage resource.
  • Manage Escalations and Risk.
  • Report project health and status report to the organization
  • Maintain clear communication across all stake holders i.e. Client, project manager, development team & testing team.
  • Schedule code review meetings (Microsoft Teams) with Operation support team and review the deployment plan and code in git hub.
  • Prepares and reviews implementation and backout plans of the various projects and enhancement activities, and monitor timely completion of the tasks in perfect and timely order
  • Create and verify the Jenkins pipeline configurations.
  • Document the business impact services.
  • Coordinate with release manager on change ticket creation using ServiceNow tool.
  • Build and deploy the changes into non prod and Prod environments using tools like Jenkins, Docker, OpenShift, Linux, windows as per the deployment plan.
  • Responsible for analyzing the impact of infrastructure changes on the application and take timely and informed steps to implement with minimal outages for the business users
  • Created SACD (Solution architecture context diagram)
  • Work on Rapid 7(Infrastructure) Vulnerabilites.

Environment: Java, Documentum 6.7,X, Revelle, Crawford (Pro archiver), Oracle, MS SQL, Jenkins, Arifactory, splunk, Grafana, Dynatrace, JBOSS, Tomcat, IIS, Openshift, Linux, Windows, Agile methodology, ServiceNow, Ansible, Docker, Shell and Batch Scripts, Thivoli workload schedular, Spring boot, AngularJS

Confidential

Sr software Engineer

Responsibilities:

  • Work as a Team Lead on onsite position in an offshore-onsite project model
  • Actively participates in all tasks of preparing High Level and Technical Designs of the various projects and enhancement activities
  • Actively participates in completion of assigned Coding tasks and Unit Testing
  • Worked on production support and Content management Issues and fix errors
  • Supporting offshore team to complete various projects that are initiated by client
  • Entirely responsible for Delivery for the Development and Enhancement
  • Coordinate with Business and Client on getting business needs on new enhancements and requirements and provide estimates and schedule the project delivery
  • Successfully migrated Coordination of Benefits application from old technologies to industry standard technologies
  • Successfully migrated UHCWESTWebservices from old technologies to industry standard technologies

Environment: Java, J2ee, HTML, JSP, Portlets, Servlets, Design Patterns, Vignette 7.3 CMA, Configuration console, JobConsole, Runtime Console, Web sphere 8.5, OUCM,Web Logic portals 7.0/8.1, Web services, Oracle 10g, UNIX, DC RUM, Dynatrace, SVN, HPSM, Solaris

Confidential

Professional system Analyst

Responsibilities:

  • Involved Enhancement & Bug fixes
  • Involved in creating of UCM Profiles and rules

Environment: JDK 1.5, Java Script, Shell script, Stellent/OUCM, Oracle, HPSM, AIX

Confidential

Responsibilities:

  • Entirely responsible for Delivery for the Development and Enhancement from offshore
  • Troubleshooting content issues on the portals
  • Delivered more than 1000 Change Requests with 100 % on time delivery in the Project
  • Vignette 7 administration
  • Content Creation and publishing
  • Interacting with the client and the onsite coordinator for issues and queries in the Applications

Environment: Java/J2ee, Vignette Administrator, SVN, Weblogic portal 7.1, Java, Oracle, TOAD, HPSM, Solaris

We'd love your feedback!