PROFESSIONAL EXPERIENCE

System Administrator

Confidential

Responsibilities:

• Engineered agency’s development, test, and unit acceptance testing environments
• Responsible for maintaining and monitoring environments which include production, failover, test, unit acceptance testing and development
• Install, configure, upgrade and deploy physical/virtual servers
• Perform physical to virtual system migrations through VMware 6
• Manage system backups, disaster recovery, and fault tolerance
• Monitor mission critical web sites and applications for availability daily (IIS site, .Net application)
• Provide on call support for environmental issues
• Maintain infrastructure environments which include Windows Servers, VMware (ESXI Hosts/VCenter), Switches (Fiber/ Ethernet), SAN and, NAS.
• Setup WSUS server to aid in managing patches throughout our TEST/DEV environment
• Engineered the Data migration from Pentagon Hosted environment into the AZURE Cloud. To include SQL DB’s, SharePoint site collections and HP Trim File repository data.
• Facilitated converting our ACTS system into an EAMS - A Autanticated application and ACTS Online into a DS Login application.
• Maintain all servers patching to include Windows, Sharepoint and SQL.
• Engineered upgrade from legacy MS Server 2008R2 to Server 2016
• Assisted DBA in upgrade from SQL 2008R2 to SQL 2016
• Assisted SP Admin in upgrade from Sharepoint 2010 to Sharepoint 2016

Network Engineer

Confidential

Responsibilities:

• Test, Setup and modify port configurations for VLAN’s on Cisco Switches.
• Built and maintain a 2008R2 WDS server for deployment of Windows images once our Altiris Server had to be removed.
• Create and maintain Windows Deployment Server images for deployment throughout our organization.
• Creation, Management and Configuration of Virtual Machines, Clones and Templates within VMWare vSphere Client.
• Create, secure, and maintain Windows Server 2008R2 servers for our CAC printing Server and various other servers
• Troubleshoot DNS and DHCP errors on the network
• Assisted with the migration of Cisco 4507 switches to Cisco 3850x as well as upgrading our Core from a Cisco 6509 to a Cisco C6807-XL

System Administrator

Confidential

Responsibilities:

• Provide guidance and work leadership to less experienced system administrators on the team
• Created well written standard operating procedures, technical processes, and documentation which increased productivity.
• Troubleshoot, repair, test, and configure laptops, tablets, Blackberry, network printers, CAC, Public Key Infrastructure certificates, and network connectivity
• Support GOTS, COTS, Livelink, and SharePoint permissions and training to client.
• System Administration-Managing Users, Groups, Roles and Access Permissions using Net IQ Directory Resource Administrator in accordance with DOD policy.
• Using Remote access tools such as Solar Winds Dameware to work on Remote users machines to resolve issues.
• Create, secure, and maintain Windows Server 2008R2 servers for our CAC printing Server and various other servers
• Create and maintain user accounts on our BES.
• Help Setup VTC systems for conference rooms using Cisco Telepresence equipment and Tandberg TMS software
• Familiar with ISDN and analog voice circuits in providing communications in support for VOIP systems using Cisco call manager and Unity.
• Track and update inventory using Asset Tracker software.
• Setup Cisco VOIP Phones on Unity Server.
• Log all tickets and change requests into BMC Remedy.

Computer System Security Analyst / System Administrator

Confidential

Responsibilities:

• Designs, tests, and implements state-of-the-art secure operating systems, networks, and database products.
• Conducts risk assessment and provides recommendations for application design. Involved in a wide range of security issues including architectures, firewalls, electronic data traffic, and network access.
• Uses encryption technology, penetration and vulnerability analysis of various security technologies, and information technology security research.
• Make sure all systems are up to date with all vulnerability patches.
• Research and determine why certain machines are not patching and fix the issues.
• Same Job Functions as listed above just under different contractor ( Confidential )
• Duties include providing support and guidance on the best usage of existing software; using and maintaining call tracking system and database containing support issues and troubleshooting resolutions; providing hardware support to desktops, laptops, printers, Blackberries, and other devices; and providing upgrade/rollout support.
• Excellent working noledge of Microsoft Suite, Interwoven, Lotus Notes, Windows XP and Windows 7, Deltaview, WebView, Interaction, Internet Explorer, Adobe Acrobat, anti-virus software, and Blackberry software.
• Provide support for employees dat are out of the office via remote assistance.
• Provide support to client machines using Microsoft SMS & SCCM

Client Support Specialist

Confidential

Responsibilities:

• Assisted in client support in the installation and maintenance of data processing equipment.
• Converted over 3,000 computers from a COE operating environment to a JDOE operating environment
• Swap out monitors, pc’s and printers as well as trouble shoot equipment failures
• Supported clients of 10-30 per day with technical and computer “issues”
• Challenged to identify and rectify user issues with minimal information.