SUMMARY:

Over 20 years of experience in System Administration to include tier I and tier II support in both Windows & Linux.

SKILLS:

Active Directory

CHEF

Data Center

Exchange networking

Puppet

System Administration

Infrastructure Management

IT Infrastructure

LDAP

Systems Administration

Security

MS Security

Microsoft Security

Systems Engineer

Malware

Enterprise Storage

RED HAT

Splunk

Backups

Comptia

Wireless

Linux

JIRA

Software Troubleshooting

Data Warehouse

Microsoft Windows

Windows 10

Windows 7

Windows XP

MAC

Mac OS

Microsoft Office

Trouble - Shooting

Operations

Hardware Installation

Hardware Troubleshooting maintenance

Wireless Networks

TS/SCI

Seating

Scheduling

Inventory

Buying/Procurement purchasing

Catering

Chef (All)

Executive Chef

Daily Specials

Kitchen

EXPERIENCE:

Confidential

Systems Engineer/ System Administration

Responsibilities:

• Built computers to order for each customer according to personal needs/preference and budgetary constraints with consideration for future upgrades.
• Removed viruses and spyware, engineered wired and wireless networks, general troubleshooting, software/hardware installation.
• Repaired computer hardware.
• Provided basic training for each customer focusing on empowering the individual to perform basic maintenance and upgrades.
• Cultivated and maintained a positive rapport with customers to develop future business.

Environment: Windows XP, Windows 7, Windows 10, various Malware/Spyware removal tools such as Ccleaner, Malwarebytes, Spybot S&D, Microsoft Security Essentials, Spotmau, etc.

Confidential

Systems Engineer

Responsibilities:

• Support provided for a global software solution which manages operation and security of a global infrastructure
• Performed remote diagnosis, troubleshooting, and restoration of system components and associated hardware and software.
• Interacted and communicated with external organizations, including Tier I and II Support, End - user customers, and other contractors.

Confidential

Division Data Center Manager/SysAdmin

Responsibilities:

• Worked as part of a diverse, cross - functional, and geographically dispersed team in the Tier II break/fix sustainment support for the 24x7x365 Mission operations of global IT systems.
• Performed remote diagnosis, troubleshooting, and restoration of system components and associated hardware and software.
• Interacted and communicated with internal resources from Infrastructure, Dataflow, and Networking disciplines
• . Interacted and communicated with external organizations, including Tier I Support, End-user customers, and other contractors.
• Performed after-hours and weekend on-call support as well as rotating shifts.
• Accurately documented symptoms, actions, follow-up items, and scheduling to include ticketing systems, turnover log, knowledge articles, reports, configuration changes, etc.
• Worked in Windows and command line environments to perform remote trouble-shooting.
• Achieved an understanding of the relationship between Infrastructure, Dataflow, and Networking.
• Worked with Puppet Servers, Blade Centers, KVM Switches, Enterprise storage systems.
• Working to update current IT infrastructure of our division. Performing network archeology to identify replaceable equipment.
• Currently managing all installs, moves, and decommissionings of hardware in our data centers.
• Working with customer to establish current and future requirements to most efficiently utilize resources.
• Working with customer and management team to identify which Data Center Infrastructure Management (DCIM) solution we will utilize.

Confidential

Linux Systems Administrator

Responsibilities:

• LDAP administration with Red Hat Directory Server 8.2
• OS installation via kickstart media.
• Hardware and software troubleshooting.
• Software installation via RPM and YUM repositories.
• Supported users in various CONUS and OCONUS locations, with development, testing, production, and mission needs.
• Used the SysAid system to assist users with trouble ticket handling.
• Performed monthly maintenance on hardware and software on multiple networks.
• Updated virus protection on stand - alone scanning stations.
• Set up new user accounts using Active Directory.
• Reset user passwords.
• Set up appropriate hardware for users to perform theirs tasks on our networks.

Confidential

Associate Systems Engineer/Help Desk

Responsibilities:

• Assists Confidential IT team in providing support to Confidential office personnel.
• Introduced and integrated new technologies into existing Confidential Design environment.
• Performed Help Desk processing to include customer service and trouble ticket handling.
• Performed routine backups. Managed system and application user accounts.
• Applied operating system updates, patches, and configuration changes.
• Installed and configured new hardware and software.
• Added, removed or updated user account information, resetting passwords, etc.
• Documented the configuration of the Confidential Design IT system.
• Troubleshot any reported problems.
• Deploy, install, configure, test, and support software worldwide.
• System performance tuning.
• Ensured processes and systems remain in an operating state in support of Confidential Design personnel.
• As Confidential 's Facilities Coordinator, played a primary role in moving Confidential Design's office to our new location in Fulton.
• Plan and manage modifications to the facility.
• Planned, coordinated, and monitored the installation of phone and Internet service at new location.
• Implemented Wasp Technologies Inventory Management Software for tracking

Confidential

Server/Front of the House Scheduling Manager

Responsibilities:

• Performed fine dining service as detailed below.
• Implemented and managed the restaurant scheduling software for all Front of House staff.
• Managed the shifts for approximately 20 restaurant employees.
• Maintained Enomatic wine dispensing machines.
• Assisted guests in planning of special events to include working with the Bar Manager and Executive Chef to meet customer needs while remaining within their budget.

Confidential

Server/Manger

Responsibilities:

• Managed the shifts for approximately 30 restaurant employees.
• Provided specialized customer service and ensured overall satisfaction of guests.
• Provided superior level of service for guests by ensuring a positive dining experience.
• Participated in continuing education classes to maintain current knowledge of wines and gourmet food.
• Performed fine dining service as detailed below.
• Assisted guests in planning of special events to include working with the Bar Manager and Executive Chef to meet customer needs while remaining within their budget.

Confidential

Assistant Manager/ Store Manager

Responsibilities:

• Handled scheduling for up to ten employees.
• Purchased new items with an eye toward greatest return on investment and created product packages to increase sales and maintain profitability.
• Performed efficient and eye - catching merchandising to ensure the best use of each square foot and kept up with industry trends in anticipation of customer needs.
• Ensured prompt follow-up on customer special orders with vendors to maintain fastest possible delivery to customer.
• Organized and performed yearly inventory of over 30,000 items.
• Set standards of excellent customer service for staff.
• Organized in and out-of-store events to promote product sales.
• Developed personal relationships with vendors to assist in identifying the earliest opportunities for price breaks or volume purchasing.