Windows System Administrator Resume

SKILLS:

IDENTITY MANAGEMENT

USER ACCESS

DATABASE MODELING database

ANDROID

IOS

FIREWALLS

Network Security networking

Security

WEB BASED

Provisioning

TECHNICAL ASSISTANCE

MOBILE DEVICES

COMPTIA

Audit

AUDITING

CLERK

MAC

Mac OS excel

LAN

Microsoft Office

Microsoft Outlook

Outlook

MICROSOFT WORD

Word

Data Entry

TYPING

EXPERIENCE:

Confidential

Windows System Administrator

Responsibilities:

Experience with user provisioning and de - provisioning processes in an identity & access management capacity.
Oversees and participates in all employee provisioning: New Hires, Terminations, Transfers, Promotions, Names Changes, Password resets Monitor the IAM team's ability to process all requests in a timely and accurate manner and assess quality/SLA adherence with corrective action, as needed
Knowledge and experience working with Active Directory and Identity Management Tools, Web Based Applications, ServiceNow, WebCenter Applications and similar request systems.
Provide management team with a support level that provides a technology vision and leadership for developing and implementing IT initiatives. Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office.
Perform SOD Audit to detect users with conflicting responsibilities using GRC ACG tool and User Access Review to making sure all users are on their actual authorized job role or not.
Assist in all access services and AD administration related projects, creating new Domain Controller, Creating Domain on existing controller, Creating Group Policies and others. Scanned system for vulnerabilities and assign to another team to mitigate them.

Confidential

Data Entry Clerk

Responsibilities:

Compiled, prioritized, sorted, and processed client's information into database.
Supported and Managed User Access Related Issues in AD Performed Audit on Terminated Users to identify if users still have access to the system
Performed Metrics on clients on daily basis
Communicate professionally with customers over the phone and in person.
Updated and documented and saved daily report.

Confidential

Desktop support

Responsibilities:

Installed LAN network components and Monitored LAN performances.
Installed new windows OS, and upgraded software and hardware on both server and client computers.
Managed network security software and hardware, including building firewalls.
Handled different clients and different systems simultaneously and answered phone calls, greeting clients, and scheduled appointments.
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties on client computer
Troubleshoot PC hardware and software to provide assistance to End User through phone calls.
Maintained confidentiality with regard to the information being processed, stored or accessed by the network.
Documented daily system problems and resolutions for future references.