Network/System Administrator Resume

SUMMARY

A professional and highly motivated Confidential with 10 years of experience and an extensive knowledge of information technology and customer support is seeking employment with your company.
Considered to be a talented and detail - oriented employee who excels in managing high profile programs and projects and while also showing the upmost tact and respect when dealing with customers and co-workers.

PROFESSIONAL EXPERIENCE

Confidential

Network/System Administrator

Responsibilities:

Sole administrator of the system and network infrastructure for a medium-sized trucking company with remote locations in 7 states.
Configures a Meraki network infrastructure, maintains a hybrid Azure/Windows Server 2019 server environment, maintains a cloud based Office 365 e-mail environment, creates/deploys visualized Windows machines with Hyper-V, performs patch management utilizing PDQ Inventory and PDQ Deploy.
Assists the IT Manager in the development of network security policies and IT equipment/system purchase decisions.

Confidential

Field Engineer

Responsibilities:

Responsible for a portfolio of customers throughout Southwestern Virginia ranging from small businesses to non-profit and government organizations.
Serves as technical point of contact between customers and lower-level Help Desk technicians, ensuring customer needs are met and complex tasks are handled appropriately
Experience with Cisco Meraki, Cisco Umbrella, VMware and Proofpoint. Experience with hands-on server maintenance and network cable installation.

Confidential

Desktop Support Specialist

Responsibilities:

Sole on-site support technician for 300+ users, located at the General Electric Plant in Salem, VA; providing software and hardware break/fix, the troubleshooting of network outages, and end-user education and training.
Experience with Active Directory, Exchange, and Office 365.
Manage and escalate tickets as necessary, utilizing the ServiceNow system. Perform tasks associated with on-site project management as assigned by GE IT staff.

Confidential

Network Operations Associate

Responsibilities:

Responsible for network monitoring of commercial and government clients, including the troubleshooting of outages, issues with Layer 2/Layer 3 connectivity, and routing protocols.
Utilized ServiceNow to document and track outages and customer requests for service from beginning to final disposition. Experience with Windows Server 2012/2016 and Fortinet Firewall configuration.