Technical Support Fundamentals Resume
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SUMMARY
- I am a motivated and skilled individual seeking new opportunities in IT Support.
- 2 years of experience in analyzing and maintaining system logs on Linux based operating systems.
- Also, experience in handling documentation using MS Office suits.
PROFESSIONAL EXPERIENCE
Confidential
Technical Support Fundamentals
Responsibilities:
- Understanding of bits and bytes of binary system
- Assembling a computer system
- Installation process of operating system
- Understanding Internet and modern world network systems
- Knowledge over various applications under the hood of a computer system
- Common problem - solving methodologies and soft skills in Information Technology domain
Computer Networking
Confidential
Responsibilities:
- Five-layer model of computer network
- TCP/IP communications and standard protocols
- Network troubleshooting tools and techniques
- Working principles of DNS and DHCP
- Understanding of cloud computing, storage and other services
- Operating Systems with power user access
Operating systems
Confidential
Responsibilities:
- Understanding of windows operating system
- Windows PowerShell
- Understanding Unix based operating systems
- Hands-on commands on Unix/Windows terminals
- Directory services
- LDAP authentication and group policies
IT Security
Confidential
Responsibilities:
- Basic cybersecurity, Defense against the digital dark arts
- Wireless Security
- Various encryption methodology
- Knowledge over basic cryptography
Analyst
Confidential
Responsibilities:
- Documentation by using Microsoft Excel.
- Preparing results format and making final reports by using Microsoft Office.
- Maintaining logs and software management in Linux OS.
- Calibration and Validation of instruments.
Analyst
Confidential
Responsibilities:
- Documentation and making final reports by using Microsoft Excel.
- Preparing results format by using Microsoft Office.
- Maintaining logs in Linux OS.
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