ServiceNow Administrator & Developer Resume Los Angeles, CA - Hire IT People

SUMMARY:

Java Script, HTML, and XML, Workflow experience - Excellent verbal and written communication skills
Self-starter with excellent attention to detail, ability to multitask, and effective time management skills Demonstrable professional and proactive approach, with the ability to challenge and question appropriately.
Strong experience in ITSM Applications (Asset Management, Change Management, Incident Management, Problem Management, Service Level Agreement and CMDB)
Methodical with excellent attention to detail, and ability to produce accurate results whilst working to tight deadlines. Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
A good understanding of “Quality” as it relates to customer satisfaction
Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status, and ability to grasp concepts quickly

PROFESSIONAL EXPERIENCE:

ServiceNow Administrator & Developer

Confidential, Los Angeles, CA

Responsibilities:

ServiceNow customization including, but not limited to, client scripts, UI Policies, UI Actions, Scripts Includes, Business Rules, Workflow Administration, Report Setup, and data Imports and Exports.
Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
Working with ITSM team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing issues.
Complete development, configuration and workflow administration to support business processes in the platform and working with end user groups to evaluate and solve technical problems
In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, Incident Management, Change Management, Problem Management, CMDB Management, Service Catalog, Record Producer, Knowledge Management, Service Portal modules, Reporting, Discovery and Integration.
Perform system and application configuration and management.
Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies dat can provide benefit while reducing risk

ServiceNow Administrator & Developer

Confidential, San Francisco, CA

Responsibilities:

Developing system integrations and process automation within the ServiceNow instance and other Information Services applications
Developed with transform maps to Load data from data sources and make sure the imported data is consistent with transform map. Also, performed Integrations withLDAPfor accessing the user account information.
Responsible for analyzing, designing and developing business applications which involvedcustomization,workflow administration, data imports, custom scriptingusingJavaScript
Developed Complex workflows in Service Catalog for interaction with Third Party Sources.
Created database views to pull the reports on variables which are being used by catalog item
Communicated with end users, identifying their difficulties and changing the applications as per their requirements. Configuration/Customization of the ServiceNow system including workflows

ServiceNow Administrator

Confidential, Dallas, TX

Responsibilities:

Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary Provide configuration update support and functionality checking within the development cycle of ServiceNow
Worked on creating users, roles, groups and load the data to ServiceNow objects using import sets on daily, weekly, monthly and on request basis.
Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
Work with development team to migrate updates into the production environment Developing, testing, deploying and updating workflows and approval flows and rules
Develop systems integrations and process automation - fully utilizing the platform’s workflow capabilities Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
Actively manages the life-cycle of the platform.