TECHNICAL SKILLS

Operating Systems: Windows Server 2000, Server 2003, Server 2008/2008 R2, Server 2012 R2, Server 2016 Datacenter, Linux VM Appliances

Networking: ADFS SSO, DHCP, DNS, LAN/WAN, TCP/IP, UDP, SMTP, SNMP, SFTP/FTP, LDAP, VPN, IIS, DFS, Telnet, network construction, network security, iSCSI, MTU, switch configuration, monitoring and alerts, SSL Certs, VMware Standard/Distributed Switching, vLAN, WMI monitoring

Hardware: Dell EMC VxRail, Cisco UCS, Dell & HP Servers, Dell NetApp, Dell Data Domain, Dell Compellent, HP Smart Array, EqualLogic, Avaya VoIP, Mitel VoIP, QNAP, UPS, Sonicwall firewall, Dell/Cisco model switches

Software: Exchange, SQL, O365, Sharepoint, Orchestrator, Opalis, Catalogic DPX, Avamar, Veeam, BackupExec, ImageRight, RightFax, MPay Millennium 3, ManageEngine, WhatsUpGold, Logic Monitor, InfoBlox, Office Suites, Visio

Tools: /Technology: AWS FSx, VMware ESXi 5.0 - 6.7, vSphere/vCenter management, HA/DRS, vSAN, Log Insight, vRealize Operations, vRealize Automation, ESXi Host Profiles, VMware Update Manager, Hyper-V, Active Directory, Group Policy, vWorkspace/Horizon Virtual Desktop Infrastructure, Cylance Antivirus, Symantec Antivirus, Mimecast, Excel Micro, External DNS, Manage Engine, Cluster Management, offsite replication, Powershell, iLO/iDRAC, WebHelpDesk, Dell KACE, Dell Open Manage, Dell Storage Manager

PROFESSIONAL EXPERIENCE

Confidential, MD

Systems Engineer

Responsibilities:

• Primary VMware ESXi administrator
• Implemented VRNI for NSX-T traffic monitoring
• Leverage vRealize suite for troubleshooting as required
• Manage HA/DRS configuration and health
• Communicate, schedule and execute customer facing payroll system updates
• Conduct regular ESXi updates for 21 hosts across all company worksites
• Nimble storage array and snapshot management
• Replaced SolarWinds with LogicMonitor for monitoring of all sites
• Build and maintain downstream infrastructure for Database Administrators and Development
• Support infrastructure during DR exercises and live DR events
• Worked with Amazon and internal resources to configure AWS FSx sharespace for development testing
• Worked with Database Administrator to implement MTU 9000 configuration across downstream environments
• Support yearly IT SOC audit requests and remediate as necessary
• Support Citrix VDI environment
• Work with infrastructure, network, database and development teams to discuss hardware platform solutions and departmental budgets
• Work with Phone Systems Support to roll out MiTel system upgrades
• Create technical documentation and instruction for the IT Department

Confidential, MD

Systems Engineer

Responsibilities:

• Primary VMware administrator/Windows Server Administrator
• Provide upper tier 3 support for System and Network Administrators
• Maintain and monitor FTP client transactions/remediate as required
• Assist Security team with SOC2 compliance tasks and HIPAA data management
• Planned for and conducted File Server upgrade and data migration
• Organized and executed move from Hyper-V to VMware virtualization platform
• Managed Domain migration project, moving from old 2003 domain to newer 2012 domain
• Installed and configured three new ESXi 6.7 Hypervisors, clustered in HA configuration
• Installed and configured new Dell Compellent SCv3020 storage array
• Responsible for Co-Locating environment and establishing replication between the two sites
• Responsible for managing Office 365 tenant and licensing
• Rolled out Multi Factor Authentication for all users
• Upgraded switch hardware from Cisco to DELL N-Series switches
• Monitor backups and remediate upon failure
• DR Testing and offsite archive management
• Reconfigured KACE1000 appliance for better workstation/server management

Confidential, MD Senior

Network Systems Specialist

Responsibilities:

• Built vRealize Automation environment for Development department to leverage during app builds
• Installed and configured 8 new Dell VxRail Hyper-Converged Servers for use in production environment
• Maintain and regularly update VxRail Manager appliance and subsequent composite bundles
• Maintain firmware code revisions throughout the organization
• Produced a copy of production environment for UAT Guidewire testing
• Conducted yearly disaster recovery and continuity exercises for audit purposes
• Created and currently maintain DR documentation
• MiTel VoIP Phone System installation / Retired AVAYA phone system
• Fax system upgrade/POTS line port for inbound & outbound facsimile
• Filesrv/DFS OS migration
• Reconfigured backup system and replication targets to optimize cost, storage space and transfer speeds
• Deployed IBM Cognos/DataHub products for Guidewire Billing Center
• Exchange data migration across SAN devices/VMware
• Performed P2V for 34 old HP/Dell Servers
• Upgraded ESXi hosts from v5.5 to v6.5
• Installed and configured Dell Data Domain for backup use
• Configured Dell Data Domain offsite replication to DR
• Migration of several Windows Servers (2003) to Windows Server 2012/2016
• Successfully conducted “re-IP project” with addition of new vLAN for server network expansion
• Rollout of PaperCut print management system
• Re-certification of Symmetra 16000 UPS system with battery replacements
• Conducted best practice reviews and stabilized/standardized environment
• Installed and configured emergency building notification systems
• Installed and configured security cameras with external accessibility for management
• Rebuilt network and provided safe, DMZ private wireless network for personal devices
• Assessment and reconfiguration of VMware DMZ hosts to improve security
• Replaced unmetered PDU’s with metered PDU’s while avoiding downtime
• Managed safe and secure disposal of old server hardware
• Reconfigured iLO/iDRAC and ensured remote accessibility for all servers for off hours support
• Migration of backup system from Catalogic-DPX to Avamar
• Conducted high risk upgrade of ImageRight documentation management system
• Manage IIS web interfaces and troubleshoot as appropriate
• Implementation of new SolarWinds ticketing system to replace legacy in house solution