TECHNICAL SKILLS

Operating Systems: Office 365, Exchange Server 2010, Windows Server 2008, Windows Server 2003, Windows 2000 Server, Skype, Lync, Confidential Big FIX, Microsoft Office 2016/2010, Office Pro Plus, Confidential 5, Confidential 4.1, Confidential 5, Good Mobile

Software and Utilities: Office Pro Plus, MS Visio, MS Project, MS Word MS Excel, MS Access, MS PowerPoint, MS Outlook, Remedy, Microsoft Operations Manager, MS Project, MS SharePoint, Remedy, Encryption, VPN, Evolution Data optimized (EVDO) Verizon Technology 5750, Full Shot, Symantec Antivirus, McAfee Antivirus, IE 7/8/9, Symantec Ghost, Defense Travel Systems (DTS) Defense Connect on Line (DCO).

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

• Interface and resolve issues for high profile customer accounts.
• Administration of OU’s, Groups, Containers, Domains and other using Active Directory.
• Create Mailboxes, User Accounts and Distribution groups using Microsoft Exchange.
• Utilize the Active Directory Toolkit to run Administrative Tasks and queries.
• Assist lower Tiers as needed with technical issues.
• Monitor servers with Solarwinds.
• Responsible for establishing and maintaining O365 Exchange mailboxes, user accounts, distribution groups and establishes infrastructure mailbox constraints and advise on enterprise exchange polices
• Administered and supported Office 365 and MS Exchange policies

Confidential

Exchange Administrator

Responsibilities:

• Responsible for establishing and maintaining O365 Exchange mailboxes, user accounts, distribution groups and establishes infrastructure mailbox constraints and advise on enterprise exchange polices
• Administered and supported Office 365 and MS Exchange policies
• Administration of OU’s, Groups, Containers, Domains and other using Active Directory Exchange 2010 Management.
• Windows Exchange Server 2010
• Create new user accounts and edit existing user accounts
• Create and edit Shared Mailboxes \Distribution Groups
• Troubleshoot Microsoft Outlook 2016\2010\Office Pro Plus
• Edit Global Address Book changes using Active Directory
• Utilize the Active Directory Toolkit to run Administrative Tasks and queries.
• Supporting 20,000 plus users across the Confidential
• Respond to requests via ticketing CA Service Desk Manager
• Weekly Status Reporting
• Projects as assigned and completed in a timely fashion
• Utilizing Confidential Big Fix for remote management on workstations.
• Verifying every user TEMPhas Skype access via Skype for Business Server and troubleshooting

Confidential

Confidential Administrator

Responsibilities:

• Confidential Enterprise server administrator within MS Exchange environment.
• Confidential 4.0/BAS 5.0) and Mobile Good Technology.
• Domino/Lotus Notes Traveler tested in the environment troubleshooting email issues.
• Deployment processes execution rollouts, failovers, configuration support, etc
• Phone, e - mail and on-site problem diagnosis and resolution.
• Administration systems, particularly Active Directory, Active Sync, Confidential.
• Ensure devices can access emergency email systems during an outage.
• Enforce mobile device SOP’s and procedures.
• Liaise with other offices and vendors for installations, deployments and, troubleshooting.
• Supporting 20,000 plus users across the Confidential
• Respond to requests from internal and authorized external parties in a timely manner.

Confidential

Customer Support Engineer

Responsibilities:

• Provide Systems Administration/configuration for MS Windows, AD 2003, Exchange 2003.
• Test, develop, and apply security patches.
• Install and configure server hardware including printers, network interface cards, input/output cards, memory and other network hardware.
• Creating, allocating, monitoring, and restoring data files or space
• Systems Administration includes the installation, operation, and maintenance of server software and hardware; this includes but is not limited to configuring, building, upgrading, patching, optimizing and troubleshooting Servers in a Windows Server 2000/2003 environment.
• Creating Organization Units, Group Policies, and login security procedures based on user requirements.

Confidential

System Administrator

Responsibilities:

• Provide technical and software support to end-users. Configuring, maintaining, and troubleshooting on Confidential .
• Work with other departments to monitor the Confidential servers.
• Assist Tier 1 and Tier 2 Technicians troubleshooting difficult issues on Confidential devices.
• Assist users directly to resolve Confidential related issues.
• Write Confidential troubleshooting SOPs for Tier 1 and Tier 2 Technicians.
• Supporting in-house and IT assets projects; which included installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance.
• To troubleshoot PC components and support replacement of hard drives, CD-ROMS, NICS handling the problems in a timely and accurate fashion, and provide end user training and assistance where required.
• Help support a LAN/WAN system using TCP/IP including connectivity to mainframes in both classified and unclassified environments.
• Coordinate and perform workstation installation.

Confidential

Customer Support

Responsibilities:

• Primarily responsible for administering and monitoring the Confidential user community and associated applications.
• Involved with the daily administration and management of 36,000+ Active Directory users.
• Applying knowledge and experience with emphasis on Confidential handheld devices, Confidential Server 4.x, Active Directory and Exchange 2003, as well as Windows XP desktop systems and Microsoft Applications.
• Configuring, maintaining, and troubleshooting for 25,000+ Confidential users across the enterprise, encompassing phone, as well as live, support (as part of a team).

Confidential

Site Lead / Network Administrator

Responsibilities:

• Perform Windows Server Systems Administration and provided training to team members on Windows 2003 Server: including Network Administration, Active Directory, DNS, SMS, and DHCP development.
• Maintain user profiles using Active Directory (create accounts, unlocked profiles, change passwords, etc.).
• Setup and maintain mandatory profiles for VPN users.
• Install and configure hardware (desktops, servers, copper and fiber cabling, etc) at multiple sites.
• Install, configure, and tested mission-specific software applications.
• Troubleshot Lotus Notes email issues.
• Test the LAN/WAN configuration and resolved connectivity issues.
• Established connectivity and collaboration between the Confidential Headquarters and Confidential Linthicum Field Office networks.
• Train new members of the support team.
• Image and perform maintenance of laptop and desktop computers (Dell 600, Dell 630,
• Dell Insperion, Dell GX270, GX240, HP6210, 6205, 3200series).

Confidential

Sr. Analyst

Responsibilities:

• Provide support of hardware and software troubleshooting, Active Directory Account management, and Exchange account information (Experience operating, configuring, and troubleshooting Windows XP/2000 and Microsoft Office XP 2003).
• Provide computer hardware and software support for remote site of all JDS personnel.
• Processes and responds to telephone, email and web requests for assistance with Confidential issues.
• Develop, define and enforce inventory procedures. Schedule and perform computer operations.
• Deliver, install and test personal computers, windows-based terminals, application software and peripherals such as printers, scanners and PDA’s.
• Respond, as needed, to network and communications problems.
• Research and troubleshoot problems using available tools such as the halp desk knowledge base and remote control.
• Manage, update and maintain the halp desk problems, inventory, client and knowledge databases.
• Diagnose and resolve complex printing problems.

Confidential

Network Systems Administrator

Responsibilities:

• Provide phone and desktop network support for IMCEN users in LAN/WAN environment.
• Install, configure, and baseline workstations and laptops for clients.
• Troubleshoot hardware/software and network connectivity issues.
• Maintain users' logins and GroupWise accounts.
• Configure users to connect to VPN, Citrix MetaFrame and RAS environment.
• Responsible for daily backup operations.
• Acting as an escalation point for Helpdesk Acting as an escalation point for Helpdesk for Confidential troubleshooting.
• Restore deleted files from the server and backup tape.
• Install, configure, troubleshoot and maintain network printers.
• Provide user training.
• Established connectivity and collaboration between the Confidential Headquarters and Confidential Linthicum Field Office networks.
• Open and document service tickets using Remedy.
• Access users account remotely using Dameware.