System Administrator Resume

SKILLS:

Active Directory

Cisco

E - Carrier

Landesk

Switching

VPN

Blackberry

Data Center

Data Center Operations networking

Desktop Applications

Queue Management

Queue

Mobile Devices

IOS

Technical Assistance

Deployment

Comptia

Operations

Shipping help desk

Printers scanner

Closing maintenance

Service Center

SEC

UPS

Documentation

Medical Devices

Inventory

Process Improvement

Packaging

Packing

Microsoft Office

Microsoft Windows

EXPERIENCE:

Confidential

System Administrator

Responsibilities:

Utilize SCCM to create/edit application packages, deploy in test environments, and push products to full"ready - for-use" deployment state
Design, install, implement and configure Windows and networking systems in a virtual environment Identify security and other potential infrastructure risks and work with teammates to eliminate or reducethe risks.
Patch, upgrade, and modify MS Windows Server and Desktop Systems
Establish and maintain procedural documentation and KB articles and share knowledge through trainingand mentorship of team members
Identify opportunities for process improvement in data center operations including automation of repetitive tasks
Manage medical devices that are connected to the network, including software updates and patching asappropriate.
Conduct monthly security scans, patching, and follow-ups

Confidential

Desktop Administrator

Responsibilities:

Providing BlackBerry UEM installation and transfers across IOS phones and tablets
Utilizing ServiceNow to track tickets and communicate with Customers
Providing phone and in-person support to users in the areas of e-mail, directories, standard Windowsdesktop applications and applications as needed
Modifying configurations, utilities, software default settings, etc. for the local workstation Solving both routine and multi step support requests and elevating appropriate request to the InformationTechnology System Administrators Interacting with Users and Computers AD

Confidential

Support Analyst

Responsibilities:

Maintain Service Center email queue and Tier 1 ticket backlog within LanDesk
Perform software deployment both manually and via LandDesk Push Perform troubleshooting on all aspects of standard work life: Microsoft Office, Adobe Titus, Printers,Phones, and Internal Programs. Per domain.
Use RDP, SCCM, and Bomgar to access users machines, specific tools needed for specific domains
Configure VPN profiles for users (VIP Manager) and responsible to troubleshoot connection issues with Cisco AnyConnect client
Perform basic CLI functions to troubleshoot and gain information for the user

Confidential

Data Network Specialist/Admin

Responsibilities:

Provided technical assistance and maintenance support for Marine Expeditionary Unit (MEU) operations
Actively worked to improve communication in an effort to quickly identify and troubleshoot technicalissues
Gained experience with IT Service Management when overseeing the operations of the MEU Help Desk
Improved the standard of service and the reputation of MEU Help Desk Managed a large inventory of assets which included over 350 laptops computers
Performed device management of 75 BlackBerry mobile devices by collaborating with the MEU'sBlackBerry representative
Built task sequences, imaged workstations, and installed software using Microsoft Software CenterConfiguration Manager (SCCM)
Managed updates using Microsoft Windows Server Update Services (WSUS)
Gained experience with basic basic routing and switching

Confidential

Package Handler

Responsibilities:

Maintained the integrity of shipments to preserve the condition of products during loading, unloading, and packaging
Loaded packages according to the packing label and scanner tracker in an effort to ensure shipmentsarrived at the correct location

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