Tier II Support Resume Columbia, MD - Hire IT People

SUMMARY

Innovative, results - oriented risk management professional with measurable academic and professional achievements in technical project management, network security support/administration, and providing guidance on information security related matters.
Problem-solver with a passion for technology; conceptualizing, developing, and implementing solutions, and partnering closely with external customers, business leaders and C-level executives.
Excels in developing and motivating highly focused teams that successfully meet and exceed company objectives.

TECHNICAL SKILLS

Programming Languages: C++, C#, VBA, Scripting knowledge, JavaScript, OOP (Object Oriented programming), Relational Database Management Systems, SQL Queries, XML, HTML

Software/Tools: MS Office, Sharepoint, Active Directory, Sybase, UNIX, SOE Environment, MS SQL Server, Novell, Endpoint Checkpoint, Cisco AnyConnect, Citrix, Oracle OTL, Rumba mainframe, TPX, MMIS, and LMS

Network Configurations: Fiber Optic Cables, Cat 5 and Cat 6 cables, Cisco switches and routers, Active Directory to windows server2008R2, DNS

Security: Knowledgeable of Malicious Viruses, Firewalls, IP SEC, TACACS, PKI, Encryption, Port security, Protocol Analysis

Certifications: Network +

PROFESSIONAL EXPERIENCE

Tier II Support

Confidential

Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems.
Provide users with technical support for computer problems.
Administer user accounts, regulating and monitoring file access to ensure confidentiality and properuse.
Configure, monitor, and maintain email applications and virus protection software
Responsible for documenting and updating all customer correspondence and relevant internalinformation via ticketing system.
Setting up Cisco phone accounts using CCM system software.
Troubleshooting SSL VPN connectivity issues.
Using software such as Active directory to administer accounts.

Security Engineer

Confidential

Responsibilities:

Managed various areas of support including but not limited to VPN connectivity, account provisioning, user permissions, email configuration, Windows installation, malware scans, and software upgrades.
Provide support services for Citrix, Oracle OTL, Rumba mainframe, TPX, MMIS, LMS.
Assist users with network printer connectivity and installation.
Provide assistance for troubleshooting IPhones, IPads, and other cell phones
Maintain and monitor support for all TCP/IP network configurations.
Using SC2012 R2 configuration manager software to install software on user’s computers and laptops.
Installing Citrix VPN on tablets, PC's and laptops.
Using Remedy ticketing system software to keep records of calls that come in.

Help Desk Analyst

Confidential

Responsibilities:

Performed various IT troubleshooting which include account password recovery and VPN/LAN/wireless connectivity issues.
Provide support services for RSA Tokens, PIV cards, using Tivoli Remote, Cisco AnyConnect, CheckPoint Endpoint and network printer connectivity.
Create user accounts and configure user permissions.
Used sound judgment to assess and develop solution to resolve problems.
Configure and deploy VPN connectivity to CMS client systems. Assist customers with troubleshooting issues on IPSec / SSL VPN tunnels using Cisco VPN Client.
Troubleshoot and implement end-to-end VPN solution. This includes standard data encryption methods (3DES/AES/SHA/FIPS).
Support the laptop VPN configuration including encryption software and data at rest technologies.
Using Remedy ticketing system software to keep records of calls that come in.

Help Desk Specialist

Confidential - Columbia, MD

Responsibilities:

Utilized Active Directory to assist students with user account troubleshooting.
Provided printer support for HP 9050 and Canon GPR series high volume printers.
Provided support for PC and Mac applications.
Troubleshooting Citrix VPN connectivity issues.

System Engineer

Confidential - Springfield, VA

Responsibilities:

Maintained current knowledge of development methods and applications
Assisted in ensuring the confidentiality, integrity and availability of the security system
Effective communicator who readily interacts with staff at all levels, as well as clients and vendors
Mediated and provided guidance and direction to various business groups to ensure the achievement of corporate and project goals
Installed and configured Netware Servers on the enterprise network that consisted of 12,000 users
Administrated Novell products such as Netware 6.5, eDirectory, iChain Web Security Server and Novell Portal Servers
Applied integrated Active Directory and Novell eDirectory using XML code
Created domain user accounts and local user accounts in Windows 2000 and Windows XP for Active Directory
Configured and performed troubleshooting on Application Servers, Member Servers, Standalone Servers, and Index Servers
Created and maintained programmatic and technical documentation to insure efficient planning and execution

We provide IT Staff Augmentation Services!

Tier Ii Support Resume

Columbia, MD

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