Support Engineer Resume
FloridA
SUMMARY:
- Creative Solutions - oriented Network/Systems Infrastructure, Implementation/Installation, Operations, Administration and Maintenance/Troubleshooting, Construction and Management Specialist with notable success directing a broad range of organizational Network/IT initiatives while participating in planning and implementation of high availability WAN/LAN solutions in direct support of organizational objectives.Track record of increasing responsibility in WAN/LAN (wire and RF) and Systems design, buildout/implementation analysis/optimization/development, and full life cycle network service management.
- Demonstrated capacity to implement innovative Network Infrastructure solutions that drive awareness, decrease cost, and increase service availability, through sophisticated, intelligent leadership.
- Hands-on experience leading all stages of Data/Voice/Wireless network plan development efforts, including requirements definition, design, architecture, testing, implementation, quality assurance and support.
- Outstanding leadership abilities; able to coordinate, schedule and direct all phases of project-based efforts while managing, motivating, and leading project teams.
- Support and promote an organizational culture that encourages high performance, dedication, high morale, integrity and collaboration.
- Adept Confidential developing effective organizational continuity policies, procedures, project documentation, milestones, and technical/business specifications.
- Strong understanding of system interconnections/interaction, storage, provisioning and virtualization.
TECHNICAL SKILLS:
Core Competencies: Creation of literature. All Aspects of Network and Systems Planning/Design, Construction/Budgeting/Compliance/Buildout, Analysis/Optimization, Configuration, Operation, Troubleshooting, Administration and Management, Project Management; Vendor Management; Disaster Contingency Planning/Implementation/Recovery; Information Life cycle Management, Data Replication; Contingency Planning; Data Integrity/Recovery; Risk Assessment; Business Impact Analysis; Network & Systems Security; Research & Development.
HW: Ciena, Raycap Optiman, RAD, Alcatel-Lucent, Extreme, Cajun, Cisco and Juniper Ethernet and photonic Routers and Switches, Alcatel-Lucent Autoplex, Flexent and EvDo/LTE (UNC/RNC) Network Solutions and Elements, Nokia Ultracell Network Elements, Ericsson RBS Series (884, 3200, 6100, 6200, 6300 & 6600) Elements, Samsung WiMax/LTE, Nortel Metrocell Elements, RRUs, TMAs, BTS, DAS, oDAS, SCADA type systems, POS, ESS DS200, Sun Sparc Servers, HP Proliant Servers, IBM xSeries servers etc.
Operating Platforms: Cisco I.O.S., Microsoft Windows® operating systems from DOS to Windows Server 2003, Solaris OS, Mac OS, UNIX/LINUX.
Networking: TCP/IP, UDP, ATM, IEEE 802.11/15/16 x, DNS, DHCP, WINS, VoIP, Ethernet, Token Ring, VPN, SSH, Secure ID, PKI, F5 Etc., AMPS, TDMA, GSM, IDEN, CDMA, EvDo, UMTS, LTE, VoLTE, AWS, VoAWS, WiMax, PPP, ISDN, DSL, POTS, Telenav, etc.
Tools: Microsoft Office System (including Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook), Microsoft Project, Microsoft FrontPage, Adobe Photoshop, Illustrator, PageMaker, Acrobat, Frame Maker, Premiere and Post Script, DeLorme Topo and Xmap, PIER2.0, Patrol, Glance, Element 10.11, CERS, PRTS, OMS-Sercomm, Netspan, Site Forge, iCSNE, EGIS/Starling, IMNOS, NetScout, Grayson Invex3G, Qualcomm CAIT, Ericsson TEMS, Agilent/HP Scan, Comarco QuOTA, DataPro, Tektronix NetTek Analyzer, JDSU Wavetek/PathTrak/T-Berd, Anritsu/Wiltron Analyzers, Fluke OptiView, PIM, in addition to myriad spectral analyzers, packet analyzers and oscilloscopes, etc.
PROFESSIONAL EXPERIENCE:
Confidential, Florida
Support Engineer
Responsibilities:
- Provide level 3/Brown Field support of small cell and macro cell network elements.
- Fabricate inventive out of box solutions to complex "real world" issues.
- Bring adaptive, creative solutions from theory to practice.
- Formulate abstract concepts into tangible "real world" problem resolutions.
Confidential, Florida
Network Engineering Consultant
Responsibilities:
- Strategic planning and tactical situational management of network evolution.
- Design and implement LAN/MAN/WAN, Ethernet and Wi - Fi network morphologies, with VPN.
- Design and implement router, switch, fiber optic and LAN/Ethernet cabling and Wi-Fi configuration.
- Designed and implemented network infrastructure/OPS/ISP and physical plant (electrical/HVAC/structure), etc.
- Implement standard protocols (TCP/IP, ATM, RIPv2, EIGRP, OSPF, BGP, etc.)
- Diagnosed and resolved network issues.
Confidential, Florida
Scoping Manager
Responsibilities:
- Identified, assessed, analyzed and defined project parameters, metrics, goals and objectives.
- Analyzed BTS morphology/design and formulated requisites to achieve deliverables.
- Formulated project scope for turn - key vendors and contractors.
- Managed documentation and information.
- Enforced "Best Practice" and "Due Diligence" protocols.
- Managed interface with vendors and contractors.
- Managed pre-construction deployment of resources Information resources and documents.
Confidential, Florida
Construction Manager
Responsibilities:
- Oversee and direct infrastructure construction project from conception to completion.
- Review the project in - depth to schedule deliverables and estimate costs.
- Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations.
- Coordinate and direct subcontractors and vendors.
- Select tools, materials and equipment and track inventory.
- Meet contractual conditions of performance.
- Review the work progress on daily basis.
- Prepare internal and external reports pertaining to job status.
- Plan ahead to prevent problems and resolve any emerging ones.
- Negotiate terms of agreements, draft contracts and obtain permits and licenses.
- Analyze, manage and mitigate risks.
- Ensure quality construction standards and the use of proper construction techniques.
Confidential, Florida
Field Engineer - Network/Systems
Responsibilities:
- Designed, built implemented, configured, managed and maintained LAN/MAN/WANs (financial) and proprietary network elements (i.e. ATM, POS, etc.)
- Tasked to manage, assess, certify, analyze, design, build, implement, migrate, administer, troubleshoot and maintain Wire, Wireless and RF, WAN/MAN/LANs
- Conveyed engineering-related information between the client, PM, land owner, jurisdiction and Engineering Production
- All aspects of network RF analysis, including but not limited to; optimization, drive testing, network analysis, development of suggestions for performance, E911 testing and verification/certification, improvement/enhancement of specific KPIs using tools like Grayson, Comarco, Datapro, JDS Uniphase and Windcatcher.
- Scheduled and performed site reconnaissance walks to gather information about existing site conditions and the proposed construction
- Ascertained site constructability and provide alternate scenarios during site walks
- Ordered, scheduled and processed site surveys, geotechnical reports, foundation analyses/designs, and utility marking
- Determined route and method of getting electricity and Telco/data/fiber to sites
- Scheduled and performed utility site walks as required
- In conjunction with the Program Manager, researched jurisdictional zoning requirementsOrdered lease exhibits, zoning drawings, and construction drawings based on information obtained from the initial site walk, survey, and utility site walk
- Researched jurisdictional requirements for permitting CD’s and applied for a permit for construction on behalf of the client
- Monitored permit approval and make any CD modifications required for permit approval
- Issued memos to interested parties referencing requirements to pick up building permits
- Installed and implemented multiple data and voice WAN/MAN/LANs of wireless (RF) wire and microwave morphologies (AMPS, TDMA, GSM, CDMA, EVDO, UMTS, LTE, Vo/LTE, AWS, Vo/AWS, DAS, ODAS, BTS, Copper Cable, Fiber, Wi-Fi )
- Managed day-to-day construction operations of network build (ensured safety, tracked construction status/milestones, managed ASPs ensuring proper communication, logistics, familiarity with procedures MOPs SOWs, etc., interfaced with/managed client communication, addressed issues, escalated solutions as required, managed quotes, scope accuracy, job acceptance, project compliance, provided mission field support, provided interface with ASP to track resources, manage payment and change orders, etc.)
- Assessed client facilities for acquisition, contract bid, construction and acceptance
- Managed network element/node development process from location identification to
- Interfaced with government entities/jurisdictions, ensured compliance.
- Interfaced with departments of transportation/roads and streets to resolve right of way issues.
- Formulated and maintained budgets.
- Identified issues and formulated plans to mitigate them
- Worked in conjunction with tower owners, ensuring smooth acquisition/lease/compliance/construction process
- Performed due diligence regarding site design, compliance, leasing, and all other related documents throughout process.
Confidential, FL & GA
RF Engineer, Network Install Engineer, Network Design/OSP/ISP/DAS Engineer, Site Acquisition Manager, and Construction Manager
Responsibilities:
- Nokia Ultracell Network Elementsdesign/ Installation/implementation
- Ericsson RBS Series (884, 3200, 6100, 6200, 6300 & 6600) Elements Design/Installation/implementation
- DAS/ODAS/Micro-cell design/Installation/implementation.
- Tasked to manage, assess, certify, analyze, design, build, implement, migrate, administer, troubleshoot and maintain Wire, Wireless and RF, WAN/MAN/LANs
- Conveyed engineering-related information between the client, PM, land owner, jurisdiction and Engineering Production
- All aspects of network RF analysis, including but not limited to; optimization, drive testing, network analysis, development of suggestions for performance, E911 testing and verification/certification, improvement/enhancement of specific KPIs using tools like Grayson, Comarco, Datapro, JDS Uniphase and Windcatcher.
- Scheduled and performed site reconnaissance walks to gather information about existing site conditions and the proposed construction
- Ascertained site constructability and provide alternate scenarios during site walks
- Ordered, scheduled and processed site surveys, geotechnical reports, foundation analyses/designs, and utility marking
- Determined route and method of getting electricity and Telco/data/fiber to sites
- Scheduled and perform utility site walks as required
- In conjunction with the Project Manager, researched jurisdictional zoning requirements
- Ordered lease exhibits, zoning drawings, and construction drawings based on information obtained from the initial site walk, survey, and utility site walk
- Researched jurisdictional requirements for permitting CD’s and applied for a permit for construction on behalf of the client
- Monitored permit approval and make any CD modifications required for permit approval
- Issued memos to interested parties referencing requirements to pick up building permits
- Installed and implemented multiple data and voice WAN/MAN/LANs of wireless (RF) wire and microwave morphologies (AMPS, TDMA, GSM, CDMA, EVDO, UMTS, LTE, Vo/LTE, AWS, Vo/AWS, DAS, ODAS, BTS, Copper Cable, Fiber, Wi-Fi )
- Managed day-to-day construction operations of network build (ensured safety, tracked construction status/milestones, managed ASPs ensuring proper communication, logistics, familiarity with procedures MOPs SOWs, etc., interfaced with/managed client communication, addressed issues, escalated solutions as required, managed quotes, scope accuracy, job acceptance, project compliance, provided mission field support, provided interface with ASP to track resources, manage payment and change orders, etc.)
- Assessed client facilities for acquisition, contract bid, construction and acceptance
- Managed network element/node development process from location identification to construction completion
- Interfaced with government entities/jurisdictions, ensured compliance.
- Interfaced with departments of transportation/roads and streets to resolve right of way issues.
- Formulated and maintained budgets.
- Identified issues and formulated plans to mitigate them
- Worked in conjunction with tower owners, ensuring smooth acquisition/lease/compliance/construction process
- Performed due diligence regarding site design, compliance, leasing, and all other related documents throughout process.
Confidential, FL
Network Design Engineer
Responsibilities:
- Designed, built implemented, configured, managed and maintained wire and wireless LAN/MAN/WANs
Confidential, Florida
Network Field Engineer
Responsibilities:
- Performed installation of WAN nodes and hardware
- Maintained and administered key WAN components
- Optimized and upgraded WAN/LAN infrastructure for increased performance/capacity
- Installed, implemented, administered and maintained emergency redundant back - up systems
- Participated in hurricane recovery operations
- Reporting performance metrics to network management on a daily basis
- Managed sub-contractors and service providers.
Confidential, Florida
RF Engineer/Cell Engineer
Responsibilities:
- Performed all aspects of network element built, installed, integrated, turned-up, daily operation, technician level administration and daily maintenance
- Utilized tools like Grayson, Comarco, Datapro, JDS Uniphase and Wind Catcher to initialize RF analysis and optimization which also involve drive testing and network analysis.
- Performed all aspects of network element (BTS/Cell Site) built, installed, integrated, turned-up, daily operation, technician level administration and daily maintenance
- Built sites from bare dirt to full on-air site turn-up and beyond
- Worked in conjunction with field engineers, switch engineers, tower crews, general contractors, hardware vendors and network operations management to ensure outstanding network build quality and optimum system performance
