TECHNICAL SKILLS

Network Hardware: Cisco Routers (16xx, 17xx, 3xxx, 3810, 72xx, 75xx), Cisco Switches (29xx, 3xxx, 4xxx, 5xxx), 3COM Routers & Switches ( Various models)

Bay / Nortel Networks: Many brands of CSU/DSU’s, ShoreTel 9000 series switching,ShoreTel Mobility Switch

Network Diagnostic / Monitoring Tools: Wireshark, OpNET, Smokeping, Sniffer Pro, Ecoscope, HP Openview, Smarts Global Console, CiscoWorks, NetScout,Visual uptime, Remedy, CiscoSecure TACACS. OPSWARE, What’s Up, Solarwinds, Servers Alive

Network Operating Systems: Linux (Ubuntu), Unix, DOS, Novell 2.15 - 5, Windows NT 3.x - 4.0, Windows 2000/XP. Vista, Windows 7, CISCO IOS

Software Competencies: Word - high level of competency

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer III

Responsibilities:

• Worked with customers on network/voip support and installations.
• Was often assigned on customer location for over 90 days. Types of projects included
• VOIP Emergency 911 subnet/vlan assignment for 911 location services
• Replace primary network engineer during hiring of replacement
• Supported and installed legacy and contemporary voip and network equipment
• Supported legacy and contemporary server level systems/OS’s
• Mitigated customer outages including working with vendors, providers, carriers
• Applied all past knowledge of network and voip infrastructure and design
• Migrated systems to cloud

Confidential

Contingent Contractor

Responsibilities:

• Team of four responsible for Global Network monitoring, trend analysis and network troubleshooting.
• Using Ixia Chariot and Wireshark products we test all WAN circuits to verify bandwidth, traffic shaping and QoS.
• Responsible for uncovering network/server/application performance issues using Opnet and Wireshark packet captures. Utilizing remote capture clients, switch spans and taps.
• We also provide real time monitoring using Inmon suite, Smokeping and NMIS products.
• Deliverables include bandwidth usage of LAN/WAN and historical error and trending reporting.
• Our team is also responsible for TACACS and ISE deployment for Global Infrastructure including all LAN/WAN/WLAN.
• We support all tools mentioned above including CiscoWorks, Prime, GigaVUE/GigaStore and scripting for large network appliance configuration changes.

Confidential

Telecommunications Administrator

Responsibilities:

• Responsible for newly implemented ShoreTel communications infrastructure.
• ShoreTel is a VOIP platform using IP phones and a software client front end.
• Comprised of two servers
• Servers were installed on Windows Server platform on VM slices
• Responsible for setup and configuration of call center, new users, reporting and maintenance.
• Monitoring of all VOIP devices.
• ShoreTel products supported
• IP switches handling VOIP, Wi - Fi, SIP, and cellular data and call hand-offs

Confidential, Dubuque, IA

Unix Systems Administrator

Responsibilities:

• Installed and configured small to mid-size systems on both PA-RISC and Itanium platforms.
• Responsible for all server configuration including print queue, user setup, load balancing and memory utilization.
• Day to day activities included monitoring of all servers/systems, load balancing (memory pools and disk), and troubleshooting in house user issues.
• Assisted in new technology acquisition and planning.
• Additional activities included support for in house cobol developers and support of in house applications.
• Developed unix scripts and unix scripting of common activities.

Confidential, Dubuque, IA

Network Systems Analyst II

Responsibilities:

• NCC monitors Confidential Enterprise Network - United States and holdings in Europe
• Confidential is a 90 Billion dollar company that supports the healthcare industry worldwide. The Network Control Center based out of Dubuque monitors all WAN/LAN activity for N. American continent.
• NCC group does all trending for network (OSI layers 1-3)
• Tier 2 trouble shooting and problem management on all Cisco & Nortel equipment for North America, Puerto Rico with interfaces to France and United Kingdom.
• I have been responsible for the training of others on shift as well as development and upkeep of several of the monitoring/trending applications.

Confidential, Dubuque, IA

Contractor

Responsibilities:

• Hired for 90-day contract to manage & implement roll-out of Microsoft updates and configure monitoring to all Microsoft OS servers in United States based Corps
• 380+ servers, most servers in San Francisco (Drohan) facility
• At end of contract was hired and given choice between Server Admin group and Network Control Center
• Was asked to be team-lead for contracted team
• Assisted in mid-project planning and procedural meetings
• My team was responsible for all Tier 1 support and coordination of equipment/frame installation with service providers

Confidential, Des Moines, IA

Contractor - Interim Fleet Coordinator

Responsibilities:

• Maintained fleet asset database (SQL using Access front end)
• Generated reports via Access & Excel
• Sole Support for in-house front end application

Confidential, Ames, IA

Network Administrator

Responsibilities:

• Responsible for all I.T. support not related to software development
• Maintain Win2k servers, AD & Group Policies
• Maintain Exchange 2000 server, Outlook & Outlook Web Access
• Maintain Linux mail server
• Enterprise backups using Veritas
• Monitoring of systems via layer 3 utilities
• All PC and printer support and purchasing
• Company phone system and voicemail
• All wiring needs for both data and voice
• Developed Technology Integration plan
• Allowed rotation of hardware assets such as servers/pc’s/printers throughout company depts. over life of asset.
• Authored Disaster Recovery Plan
• Wireless network design and implementation

Confidential, Des Moines, IA

Owner

Responsibilities:

• Created own consulting company
• Network design/implementation/trouble-shooting
• Internet connectivity (DSL/Cable modem)
• Configuration and implementation of NT & Novell technologies
• VOIP phone system configuration and Installation
• Wiring assessment and installation
• Wireless networks - design and install of small inter-office LAN’s
• Designed wireless architecture for MAN
• Researched VSAT and proposed possible design

Confidential, Des Moines, IA

Senior Network Analyst

Responsibilities:

• Managed Network Administration Team (4 people)
• Responsible for all network connectivity on LAN/WAN/MAN
• LAN/MAN consists of over 400 users on 10 floors of 4 buildings in the downtown area.
• WAN consists of over 2500 users at 210+ locations across the nation using frame-relay, point-to-point, VPN, Internet, & dial-up access.
• Project Management
• Planning and implementation of frame-relay access to 150+ sites across nation in 9 months.
• Migration of both core and remote 3COM network hardware to CISCO.
• Migration of all frame-relay and internet access from MCI to AT&T.
• Design and deployment of Enterprise Extranet.
• Monitoring and maintenance of all network related devices
• Coordination and execution of inter-floor/building moves.
• Y2K planning and disaster recovery.
• Implementation of all testing/trending software on network.
• Design and implementation of most policies and procedures for network team.
• Responsible for daily work flow to team as well as managerial issues such as performance reviews and disciplinary actions.

Confidential, Cedar Falls, IA

Team Leader / Network Engineer

Responsibilities:

• Design and implementation of helpdesk and all relevant protocols and procedures for John Deere Dubuque Works.
• Supported Dubuque Works at Tier 3 level - Novell, NT, & AppleTalk server integration.
• Promoted to Network Engineer and assigned to support network design and server integration in John Deere plants in Cedar Falls/Waterloo area.
• Promoted to Team Leader and assigned project to upgrade John Deere systems from proprietary mail system to Exchange. Managed team of 21 people.
• Promoted to Manager and assigned to Des Moines area for project planning and technology integration in Des Moines accounts.

Confidential, Des Moines, IA

Network Administrator

Responsibilities:

• Responsible for Norwest Card Services Novell network.
• Network spread across 7 servers using Token-Ring, Ethernet & FDDI.
• Installed and supported Novell user on Tricord ES5000
• Migrated 6 of 7 servers to Tricord technology.
• Assisted in both phone and data wiring.
• Worked with PBX system.

Confidential, Ames, IA

Network Support Specialist

Responsibilities:

• Design and implementation of Novell 2.15 networks.
• Participated in design of mapping application that used GPS technologies.
• Implemented wireless LAN solution using micro-wave technologies.
• PC support, sales, and assembly.
• Managed store front and technicians on weekends.