SUMMARY

• Certified AWS Cloud Practitioner, CompTIA Network+ and Security+ Information Technology professional.
• Result driven and dependable with experience in AWS cloud, network analysis, systems troubleshooting, software packages, installations, OS maintenance, data analysis, mobile and data security supported by a BSBA.

TECHNICAL SKILLS

Security, Networking and Cloud: RMF, NIST SP, Vulnerability scanning, Penetration testing, Business Impact Analysis, Active Directory, Cisco VPN, SIEM, TCP/IP, IAM, EBS, EC2, S3, VPC, Route53

Database Technologies: Oracle 11G, SQL Developer, MYSQL, Oracle VM, VMware, AWS RDS

Tools: /Apps: Nmap, Wireshak, Splunk, SNOW (Service Now), Kali Linux, DLP, AES Dojo VM, OWASP WebGoat, Keylogger, HackSearch Pro, SSH/Putty, MS Project, MS Visio, Power BI, MDM - Airwatch, O365

Database Languages: SQL, Shell (NIX-Based Platform), Batch (Windows Platform)

Platforms: Unix, Linux, Windows, Azure, Amazon Web Services (AWS)

Flavors: Redhat, Solaris, Centos, Windows Server 2008 and Server 2012

PROFESSIONAL EXPERIENCE

Senior End User Support Analyst

Confidential, DC

Responsibilities:

• Troubleshoot PC, mobile and network printer issues in person and remotely; document standard operating procedures for issue resolution; Resolve escalations for VIPs, SCIF and standard users
• Configure devices to include standard activities such as adding devices and moving to respective OU in Active Directory; rename devices, resolve desktop issues, remove devices from AD, troubleshoot digital signature issues and slow running computers; add devices back on domain, reimage machines
• Perform Data retention in Windows 10; add shared mailbox in outlook; map network shared drives; resolve BitLocker issues; perform software installations on-site and remotely using CLI and push via AD, silent installs via PowerShell; recreate user profiles on outlook and user devices
• Resolve incidents with docking stations, PIV/smart cards, monitors, web browsers, SSO, VPN
• Highly proactive, productive and supersede expectations by closing 64 tickets instead of 40 a week

AWS Cloud Practitioner and Solution Architect Trainee

Confidential, MD

Responsibilities:

• Accessed and managed AWS console; utilized AWS Identity Access Manager by creating IAM Roles and Policies; checked AWS resources in Trusted Advisor; created user pool in AWS Cognito
• Created, stopped, started, rebooted and terminated EC2 instances; allocated Elastic IP and associated to EC2 instances; launched EC2 Machines and SSH using Putty, also connected through Browser-Based SSH; created EC2 instances and connected to Windows machine using RDC; created CloudWatch Dashboard for EC2 Instances; created Linux AMI(bastion-svr) and Ubuntu AMI(db-svr) EC2 instances
• Created S3 Buckets, uploaded and downloaded files in S3; enabled versioning and public access to S3 objects, created S3 Lifecycle Policy, setup Cross Region Replication; created and updated documentation
• Designed VPC architecture and implemented blueprint by creating VPC with associated resources
• Created Lambda function and tested; attached and detached EBS volume to/from EC2; created EBS snapshots; created, updated and deleted stacks using Amazon CloudFormation

IT Support Analyst

Confidential, MD

Responsibilities:

• Imaged and deployed corporate laptops for new hires; Supported over 5,000 end users onsite and offsite
• Assisted with VoIP deployments; project coordination support for Cisco to Skype migration; built and deployed Skype Polycom phones for rooms transformation project; Trained new hires and co-workers
• Created Knowledge Based and Job aids showing users several ways to access and perform tasks onthe Mobile Procurement Portal; Maintained Circuit and Mobile Inventory and updated webportal
• Asset management for mobile devices in spare and recycling program; canceled BRI/PRI/DATA circuits
• Deactivated, suspended and/or reinstated mobile service lines and tracked billing; assisted with placing
• Implemented security controls to protect data confidentiality, integrity and ensure availability
• Configured Wireless Access Point (WAP), VMs and Firewalls using industry best practices ensuring correct utilization of TCP/IP protocols and configuring DNS and DHCP servers
• Monitored computer systems and system components for compliance to IT regulations and security standards set up by NIST, ISO and other security standards organizations
• Assisted in the detection, response, mitigation, and reporting of cyber threats affecting client networks
• Analyzed alerts from IDS/IPS and recommended solutions for improvement with different SIEMs such as Splunk, Nessus; utilized Wireshak and Nmap to analyze packets
• Supported IT security plan by identifying threats while performing security vulnerability scans; performed network reconnaissance and penetration testing by using black, white and gray box tests methods
• Created risk mitigation strategies as part of Risk Management Framework; conducted quantitative risk and qualitative risk assessments

Property Manager

Confidential, MD

Responsibilities:

• Portfolio Manager for several properties consisting of HOAs, Condos in PG and Montgomery County with over 1,214 units/lots; Performed property inspections as needed
• Provided excellent customer service while working with clients and customers to assess their needs,
• Prepared management reports and budgets; Obtained and negotiated all vendor contracts. Prepared RFPs and scheduled bid meetings; Project Management for multiple accounts; Ordered supplies and authorized payment of invoices; POC and liaison for Board of Directors and Homeowners
• Collaborated with association attorneys, attended collection related court cases

Oracle DBA Intern

Confidential, MD

Responsibilities:

• Experienced in installing and managing Single-Instance Oracle 11gR2 in OLTP environment on Red Hat and CentOS Linux advance Server, Unix Solaris, Windows 2008 and 2012
• Knowledgeable about the 11gR2 Oracle Database Architecture; Experienced in Backup and Recovery
• Experienced in Performance Tuning using STATSPACK, Automatic Workload Repository (AWR)
• Monitored network to ensure availability to all system users and performed necessary maintenance

Data Analyst

Confidential, MD

Responsibilities:

• Utilized Excel to consolidate all submitted RFPs from global accounts
• Created a Pivot table report for data analysis used by the Global Sales department
• Made use of Adobe Acrobat to convert PDF files into Excel spreadsheets
• Updated RSS (Reservation Support System) database, by editing additions and deletions