SUMMARY

• Learning Management System Administrator / Learning Management System Consultant (LMS) wif over 10 years of experience in LMS administration for various systems, encompassing content integration (AICC and SCORM content) and measuring ROI for training initiatives.
• Highly TEMPeffective in serving as a Business Analyst as a liaison between developers and end users gathering and documenting requirements that capture teh voice of teh customer for upgrades and customizations. Well - honed project management skills demonstrated wif consistent record of on-time and wifin-budget delivery. Excel in supporting onsite and geographically dispersed teams.
• Dependable and deadline-driven; proven ability to deliver multiple simultaneous projects on-time.
• Two-time Confidential Ovation Award recipient. Project managed entire assessment process independently, meeting critical 10-day deadline for adding 150+ new exams and revising 100+ existing exams per Service Level Agreement (SLA).
• Confidential 11-time Bravo Award recipient for exceeding client expectation. Crafted New Learning Activity Request form and process for entire Learning and Delivery Team (Sales Organization); virtually trained team on teh new submission process. Reduced 2 week SLA to 2-3 business days. Led Sales Historical Data Project which ensured that all historical sales training sessions were available for LMS reporting.

TECHNICAL SKILLS

Content Management Systems: Documentum WebTop, MS SharePoint

Learning Management System Platforms: Cornerstone OnDemand, Moodle 3.0, Oracle Taleo Learn, Onpoint Digital, Plateau (Success Factors), SumTotal, Docent, Saba, Learn.com, SkillSoft SkillPort

Authoring Tools: Saba Publisher (Lectora) Professional Edition 9.0, Articulate Quizmaker

Assessment Tools: Questionmark Perception, Testcraft Assessment, Metrics That Matter

Applications: Google platforms, MS Office (Excel, Outlook, PowerPoint, Word), Snagit, TechSmith Jing, Acrobat Professional

Web Conferencing: NetMeeting, WebEx, GoToMeeting, Skype for Business, Zoom

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Knowledgeable of Continuing Professional Education (CPE) requirements and policies as stipulated by teh National Association of State Boards of Accountancy (NASBA) and teh American Institute of Certified Public Accountants (AICPA) and how those requirements and policies impact course development and delivery documentation
• Curricula structure construction wifin a complex learning management system and other key learning technology platforms
• Leverage curriculum goals to determine/recommend how information can best be documented to meet compliance standards and presented wifin learning systems for ease of understanding by learners
• Leverage analytical and project management skills to manage multiple projects
• Investigate discrepancies on learner dashboard and escalate via ServiceNow tickets

Confidential / Atlanta GA

Learning Implementation Consultant

Responsibilities:

• Performed training program impact analysis and ROI evaluation; compiled Learning analytics/scorecards.
• As a SumTotal SME, recruited by Learning Architecture Manager to provide virtual training for new hires and existing LMS system administrators globally on all aspects of system functionality and use.
• Provided both standard and custom reports to meet business needs. Compiled Monthly Metrics dashboard of all key learning programs and initiatives for Teh Confidential MindSpring Global University.
• Led matrixed project teams of 5-9 stakeholders in teh research and testing of new learning tools and technologies for their functionality and benefits, as well as feasibility of integration into existing systems.
• As teh escalated Technical SME, initiated and implemented process improvements that reduced Tier 1 through Tier 3 turnaround timelines by as much as 97% and dramatically lowered trouble tickets.
• Partnered wif Global HR and Compliance on deployment and tracking strategies for learning modalities, including ILT, vILT (web-conferencing), eLearning, documents, video, flash, social media and mobile.
• Initiated customization and refinement of teh metrics program related to learner satisfaction, trainer performance, and course evaluation that drove continuous process improvements.

Confidential / Atlanta GA

Learning Management System Administrator

Responsibilities:

• Created and scheduled WebEx courses and instructor-led classes; managed rosters on both LMS platforms, maintaining high data integrity.
• Managed teh deployment of Level 1 evaluations and Level 2 assessments via teh ATCU LMS. Generated standard and custom/ad-hoc reports for management and executive decision making.
• Supported teh Learning Technologies team in data cleanup prior to LMS project migration.

Confidential / Alpharetta, GA

Marketing Assistant

Responsibilities:

• Functioned as Research Analyst for ROI articles from eLearning periodicals such as Training, T+D, Chief Learning Officer, Talent Management, Bersin.com and various case studies from other sources.
• Created branded PDF and metadata form for articles that captured business case data related to implementation and impact of different LMS and training initiatives on client companies.
• Ensured that projects were completed on-time, wifin budget and in accordance wif SLA requirements.
• Integrated developed content and published courses to teh back-end for QA testing and to teh front-end of teh Docent LMS for learner access.
• As teh Point-of-Contact for Documentum Workflow Management System, resolved issues related to workflow processes used to track teh progress of course testing projects.
• Recruited for various AT&T committees and contributed to teh development of process improvements.
• Recreated and re-built courses in teh Saba LMS using Lectora.
• Documented gaps in behavior of test courses against key requirements; assisted in QA testing.

Confidential / Alpharetta, GA

Management System Administrator

Responsibilities:

• Provided application support, responded to trouble tickets, logged issues, resolved outages, created Q/A test cases and ensured SLA compliance for Saba LMS.
• Assisted development team in determining root cause of incidents to drive fixes and resolution.
• Created Saba LMS training and noledge documents in SharePoint as resources to support new releases, patches, enhancements, and upgrades.

Confidential / Alpharetta, GA

Learning Operations Analyst

Responsibilities:

• Reviewed exams against instructional design standards and course objectives; imported into Questionmark Perception for execution; linked to Saba Learning Management System (LMS) for learner access; and provided quality-remediation to learners.
• Performed helpdesk support for 50+ instructional designers in creation, processing and execution of a large volume of exams and course evaluations.
• Created User Guide; developed and delivered training for 50+ course developers and management on Questionmark Perception Version 4 examination and evaluation development tool.
• Invented Methods and Procedures document for entire Global Training and Development organization of 200 employees that enhanced instructional designers’ ability to design, develop and deliver assessments.
• Maintained complex Excel spreadsheet wif pivot tables/1,000+ exam entries that helped senior management assess and assure quality of exams.
• Received Ovation Award for managing entire assessment process independently, which resulted in 150+ new exams being added as well as 100+ existing exams receiving revisions.
• Successfully and efficiently met 10-day critical deadline per SLA and received 2nd Ovation Award.