Network Technology Engineer Resume Profile

Qualifications

Extensive experience in installation and maintenance of network wireless, VOIP and PBX systems with proven customer and technical support.
Strong, effective managerial leadership and motivational abilities placing emphasis on team work, safety, and pride of workmanship through strong communication skills.
Skilled in analytical planning, organization and management of voice network operations.
Experience with server imaging, configuration and troubleshooting as well as Windows server Administration and applications.
Ability to communicate with customers, vendors and telephone companies in verbal and written form.
Supervisory experience in a high volume customer service environment.
Experience with VOIP telephony and configuration.

Professional Experience

Confidential

Network Technology Engineer

Responsible for support and maintenance of Cisco 7925 and Cisco 7965 IP phones. Cisco Unified Communications Manger CUCM , Cisco Unity, Cisco Unified Personal Communicator CUPS and Xmedius Fax servers.
Complete telephony moves, adds, and changes while maintaining accurate records for issued equipment.
Complete and update service orders using Remedy trouble ticketing system.
Research and prepare for growth of network and telecommunication infrastructure.

Confidential

GNPS Engineer

Build and assist in building solutions in reference to cases opened for Partner access in troubleshooting.
Assist GNTS Engineers with cases as necessary to achieve 48 hour closure.
Responsible for working cases to resolution on CallPilot Messaging Servers 200i-1005R, Platforms 1.07 to 5.0.
Provide dedicated Remote Installation and Upgrade Support for CallPilot and Meridian Mail Messaging Systems.
Complete Root Cause Analysis reports after resolving outages on CallPilot Voice Messaging Servers

Confidential

Senior Telecom Technician

Responsible for maintaining Panasonic and SpectraLink Wireless Systems, Nortel PBX and Call Pilot voice messaging systems.
Complete telephony moves, adds, and changes.
Assign SBC wireless phones and pagers while maintaining accurate records for all issued equipment.
Complete service requests using Remedy trouble ticking system.
Maintain fax, modem, security and fire alarm POTS lines.
Research and maintain for growth of telecommunication structure in R.I.S.D.

Confidential

Technician

Responsible for installation, testing, and maintaining cell phones. Train and supervise technicians for mobile phone and PBX installations
Complete installation of Freedom Link Systems, Software upgrades and UPS backup installations.
Perform site surveys, installations, programming, testing/tuning and maintenance of Freedom Link Systems and handsets in the Dallas-Fort Worth area. Prepared daily reports, which includes productivity logs, time and attendance, required hours.
Prepared annual department budget responsible for cost analysis and approval of purchases.
Ensure that all automated programs are working effective and update any systems where needed.