Qualifications

• Extensive experience in installation and maintenance of network wireless, VOIP and PBX systems with proven customer and technical support.
• Strong, effective managerial leadership and motivational abilities placing emphasis on team work, safety, and pride of workmanship through strong communication skills.
• Skilled in analytical planning, organization and management of voice network operations.
• Experience with server imaging, configuration and troubleshooting as well as Windows server Administration and applications.
• Ability to communicate with customers, vendors and telephone companies in verbal and written form.
• Supervisory experience in a high volume customer service environment.
• Experience with VOIP telephony and configuration.

Professional Experience

Confidential

Network Technology Engineer

• Responsible for support and maintenance of Cisco 7925 and Cisco 7965 IP phones. Cisco Unified Communications Manger CUCM , Cisco Unity, Cisco Unified Personal Communicator CUPS and Xmedius Fax servers.
• Complete telephony moves, adds, and changes while maintaining accurate records for issued equipment.
• Complete and update service orders using Remedy trouble ticketing system.
• Research and prepare for growth of network and telecommunication infrastructure.

Confidential

GNPS Engineer

• Build and assist in building solutions in reference to cases opened for Partner access in troubleshooting.
• Assist GNTS Engineers with cases as necessary to achieve 48 hour closure.
• Responsible for working cases to resolution on CallPilot Messaging Servers 200i-1005R, Platforms 1.07 to 5.0.
• Provide dedicated Remote Installation and Upgrade Support for CallPilot and Meridian Mail Messaging Systems.
• Complete Root Cause Analysis reports after resolving outages on CallPilot Voice Messaging Servers

Confidential

Senior Telecom Technician

• Responsible for maintaining Panasonic and SpectraLink Wireless Systems, Nortel PBX and Call Pilot voice messaging systems.
• Complete telephony moves, adds, and changes.
• Assign SBC wireless phones and pagers while maintaining accurate records for all issued equipment.
• Complete service requests using Remedy trouble ticking system.
• Maintain fax, modem, security and fire alarm POTS lines.
• Research and maintain for growth of telecommunication structure in R.I.S.D.

Confidential

Technician

• Responsible for installation, testing, and maintaining cell phones. Train and supervise technicians for mobile phone and PBX installations
• Complete installation of Freedom Link Systems, Software upgrades and UPS backup installations.
• Perform site surveys, installations, programming, testing/tuning and maintenance of Freedom Link Systems and handsets in the Dallas-Fort Worth area. Prepared daily reports, which includes productivity logs, time and attendance, required hours.
• Prepared annual department budget responsible for cost analysis and approval of purchases.
• Ensure that all automated programs are working effective and update any systems where needed.