PROFESSIONAL EXPERIENCE:

Confidential

IT Sr. Technical Project Manager

Responsibilities:

• Manage multi - million development, delivery and implementation of new business locations for health management company expanding business territories Experience creating budgets, managing P&L and procuring hard-and-soft resources in support of the project and business Planned, Managed and delivered SDLC solutions to the
• Enterprise for new Cisco Unified Communications Enterprise communications platform Managed and directed technical teams, real estate teams, external teams and client teams involved in IT infrastructure (WAN and Network) implementations for new business growth locations Manage, direct and implement disaster recovery project plans to ensure network and corporate business communications continuity and survivability.
• Experience with managing and directing external vendors in the delivery of IT and Network services Develop scope documents, project plans, milestone, mitigation and communications strategies to support projects within scope, meeting project timelines and budget constraints. Documented and disseminated critical business correspondence and meeting activities to ensure service objectives and requirements were in compliance via meeting minutes, activity/status reports and project plan updates
• Managed and chaired project management meetings with key stakeholders to ensure project objectives, requirements identification, timelines, milestones and communications channels Experience in Microsoft suite - MS Project, MS PowerPoint, MS SharePoint, Visio, Excel, Word, Access
• Cisco platforms WAN technologies (router, switches, network). Managed and implemented Telecommunications service and products (IP, WAN/LAN, SS7, Frame Relay, X.25, ATM), Wireless networks (GSM, CDMA, 802.11x), Internet Protocols (MPLS), and IP distributive process environments and supporting devices (routers, servers, firewalls), and Operating Systems (UNIX, Linux, Microsoft) Certified, knowledgeable and experienced in project management methodologies such, as PMBOK and ITIL Managed and implemented projects with engineering teams utilizing the JBOSS and VMWare tools and software architecture

Confidential

IT Program Manager

Responsibilities:

• Managed the development, delivery and implementation of critical financial services and systems to support bank service functions Developed scope documents, project plans, milestone and mitigation strategies to support projects within scope, meeting project timelines and budget constraints Managed and chaired of project management meetings with key stakeholders to ensure project objectives, requirements identification, timelines, milestones and communications channels Experience in managing Dialer, IVR, Workflow Management, NICE Perform systems Experience in Microsoft suite - MS Project, MS Powerpoint,
• Visio, Excel, Word, Access Documented and disseminated critical business correspondence and meeting activities to ensure service objectives and requirements were in compliance via meeting minutes, activity/status reports and project plan updates. Managed and implemented Telecommunications service and products (WAN/LAN, SS7, Frame Relay, X.25, ATM), Wireless networks (GSM, CDMA, 802.11x),
• Internet Protocols (MPLS), and IP distributive process environments and supporting devices (routers, servers, firewalls), and Operating Systems (UNIX, Linux, Microsoft).

Confidential

Corporate Account Manager

Responsibilities:

• Consultative selling methodologies to identify and address business voice and IT solutions. Prepared and delivered technical presentations as required in support of the customer service requirements. Strong knowledge of Voice and/or IP Networks concepts, terminology, practices, tools, and technology Managed and directed the internal and external resources to advance the sale and implementation of telecom services. Open minded to accepting varying levels of responsibility in support of projects and initiatives. Sell advance IT services; Security, Network, Storage, Professional Services, CPE - PBX, Routers,
• Firewalls, Servers, etc. Experienced program manager working with large-to-medium accounts in ensuring customer service and customer satisfaction. Worked with the sales team, voice/IT commercial customers and integration partners to design and provide complete and integrated technology solutions for customers. Managed and experienced in customer mitigation issues and reaching a consensus to drive
• Business opportunities. Experienced with: call center technology, optimizing networks, PBX (Private Branch Exchange) systems, ACD (Automatic Call Distributor) systems, Layer 2 switching, Layer 3 switching, and/or Routing Protocols. Documented and disseminated critical business communications to ensure project completion, stakeholders' consensus and delivery services on time and within budget. Thorough understanding of Analog Voice, PRI, CAS and SIP Phone solutions. Proven ability to manage multiple priorities and projects.

Confidential

Project Manager

Responsibilities:

• Managed and directed the activities of worldwide sales teams (6 - 8 members), customer representatives and other project management members during implementation of IP network service agreements.
• Conducted and managed service review meeting with sales teams, customer representatives and internal teams to confirm and validate service agreements. Service reviews consisted of ongoing and re-iterative validation meetings ensure compliance of service requirements and service objectives. Documented and disseminated critical business correspondence and meeting activities to ensure service objectives and requirements were in compliance via meeting minutes, activity/status reports and project plan updates. Managed and implemented Telecommunications service and products (WAN/LAN, SS7, Frame Relay, X.25,
• ATM), Wireless networks (GSM, CDMA, 802.11x), Internet Protocols (MPLS), and IP distributive process environments and supporting devices (routers, servers, firewalls), and Operating Systems (UNIX, Linux,
• Microsoft). Interfaced with mainframe technologies to support business functions and processes. Developed project plans that incorporated risk and mitigation strategies to ensure the positive progression of project plans were on time and budget. Utilized PMBOK methodology to ensure appropriate action in flexible environments. Utilized Microsoft Project, Visio, Microsoft Office; Word, PowerPoint, Excel.. Passionate about working in a team environment and working for the customers benefit

Confidential

Sr. Project Manager

Responsibilities:

• Gathered Requirements, wrote Statements of Work and completed proposals and bid responses as overlay to National Sales Team selling to Enterprise Customers. Developed and implemented process improvement and risk mitigation strategies. Subject Matter Expert for product sets of Web and database hosting, VPN, Security, Broadband, Remote Access, VoIP and DSL. Project Managed change orders, up - sells and managed conflict for out of scope work requested by customers. Project Managed Genuity's Black Rocket Team to deliver pre-configured Internet/Web based infrastructures of Web/App ServersApplications and Network in a bundled service offering. Managed and interfaced with mainframe technologies to migrate customer to distributive technologies and architiectures. Utilized mainframe technologies to support and provide business with service information and business intelligence. Utilized Microsoft Project, Visio, Microsoft Office; Word, PowerPoint, Excel, ISO 9001 project management methodologies