SUMMARY:

• Information Technology Specialist with years of experience a range of Federal, and DOD contacts and private sector. Years of experience and IT Professional in providing IT support as strategic analysis, network management, communication, technical support, system support, LAN, WAN in Branch, Campus and Data Center environments; Experience Network Administrator, Network management and communication, Help Desk Engineer, Technical Support
• System Support and IT administrator and is proficient in maintaining help desk calls and tickets, providing end - user support, and evaluating level of priority for technical relating issues, identifying problems, providing resolutions and providing technical support assistance; Experience support, maintaining, configuring, testing and troubleshooting LAN Switching and layer 2 and layer 3, Security and Basic IPT equipment for Cisco LAN/BAN/WAN; . CCNA Certified IT Professional in providing IT support as Network Support, Network Technician with proficiency in configuring, upgrading, testing, and troubleshooting LAN/WAN connectivity and wireless access for local and remote computers or devices; Configuring and implementing VLAN, VTP domains, LAN switching on CISCO Routers and Switches; Experience in setting up, user accounts and software accounts, configuring and installing LAN, WAN, hardware and applications;
• Experience supporting Active Directory, Exchange, Office 2010, and Outlook Experience troubleshooting both hardware/software issues. Understanding of networking tools (ping, tracert, Wireshark, etc.)
• Providing helpdesk technical support for users environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
• Familiarity with networking tools (ping, tracert, Wireshark, etc.)
• Knowledge and troubleshooting of routing/switching, security/firewalls, WAN techn

PROFESSIONAL EXPERIENCE:

Confidential

Communications Network Engineer

Responsibilities:

• Experience configuring, activating, modifying for switch ports, description of device, VLAN, and interfaces. Assist adding device for host name and IP address into TACACS and Jump Server for operations remote management. Maintain support of Remedy Network Management for trend analysis and capacity planning. Assist user with Linux environment to have user login into TACACS by adding correct host key and delete the name of devices. Experience in monitoring, verifying, supporting, and assisting to edit, create, maintain the policies and rules (IDS/IPS), and filter Classified and Unclassified network traffic on
• Fortinet Fortigate Support optimization and performance management with Firewalls permitting to deploy a firewall modification and adding an IP or group of IPs to that existing rule. Assist performing IOS firmware upgrade and maintenance on Cisco routers and switches. Integrate enterprise, regional, and local IT systems ensuring current network operations are sustained or oversee their recovery. Perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum information technology (IT) system operations. Assist adding secondary subnets for IP transition of
• VLAN / implement secondary IP address and subnets on VLAN along with HSRP and router OSPF. Upgrade and install oversee and IT systems and services ensuring coordination with Cyber Security Specialist. Perform upgrades of networking systems, IT systems, and storage networking. Monitor, verify, and support LAN Switching and layer 2 protocols of STP, VTP, port security, Trunking, RSTP, Ether Channels, VLANs, Private VLANs, and HSRP Keep up - to-date with the latest technology products, to provide high-quality support in current and future services Perform troubleshooting, optimization, and performance management of Internet Protocol, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and routing protocols. Assisted configuring and installing VPN (Virtual Private Network), LAN (Local Area Network) and WAN (Wide Area Network) and other systems such as hardware,
• Applications and firewall conflicts Monitor and maintain the Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT). Responsible for overnight outages and shipments for the replacement of faulty network devices. This included set up, configuration, testing, and collaboration with on-site IT support at remote branch offices. Assisted installing, configuring and troubleshooting network routers, switches, F5 load balancers, and security devices. Monitor, configure, verify, and support layer 3 routing protocols. Secured network equipment using TACACS for device administration. Assisted on Cisco routers (2800s, 3800s), Catalyst switches (2924, 3560, 6509) Sets strategic and technical direction for Advan

Confidential

Network Engineer

Responsibilities:

• Provided Network Operations Support, identified problems and gave resolutions. Assisted on Cisco routers (2800s, 3800s), Catalyst switches (2960, 3550, 3560, 4500) Sets strategic and technical direction for Advanced Services best practices and functional roles Assisted configuring, and troubleshooting LAN
• Switching and layer 2 troubleshooting skills for VLAN, STP, VTP, Trunking, and Ether Channel Configured and troubleshot network connectivity and wireless access for Local Area Network. Work with Cisco Development Team on the software bug fixes, and verify the fix in lab environment. Assisted configuring and installing VPN (Virtual Private Network), LAN (Local Area Network) and WAN (Wide Area Network) and other systems such as hardware, applications and firewall conflicts Responsible for overnight outages and shipments for the replacement of faulty network devices. This included set up, configuration, testing, and collaboration with on - site IT support at remote branch offices. Assisted installing, configuring and troubleshooting network routers, switches, F5 load balancers, and security devices. Assisted performing IOS firmware upgrade and maintenance on all Cisco routers and switches. Served as primary point of contact and resource for all PMs to provide technical recommendations and documentation throughout project cycles. Secured network equipment using TACACS for device administration. Assisted configuring, implementing, and troubleshooting layer 2 switching: VLAN, Trunking, and Ether Channel
• Responsible for the quarantine of devices from the network with the use of ACLs, when malware alerts were received configured on both Cisco C2811 routers and 3560 & 3550 switches. Support and deployment of routing protocols OSPF, EIGRP & BGP over Cisco Routers in Production environment (ACI).
• Administered OpManager to monitor, analyze, and report bandwidth and traffic utilization to optimize network performance. Collaborated with clients and team members to plan tech refresh infrastructure expansion, and upgrades based on business budget and goals. This included my initial assessment of existing technologies of corporate and branch offices. Maintaining Cisco 7200, 4400, 5000 and 6500 platforms. Monitor connectivity issues involving VLAN's, OSPF, and QoS Supported, monitored and managed the IP network. Performance monitored of various applications and web servers to maintain quality of service and network stability. Maintained core switches, creating VLAN's and configuring VTP.

Confidential

IT Desktop Support Engineer/Technician

Responsibilities:

• Provided support for E - VIP, VIP and non-VIP military and Civilian, Navy/USMC customers on NIPR, SIPR, and SCI workstations on the NMCI network; support covers HP products, Dell PCs and Laptops, Xerox products Provided seat management and Tier 2 technical-support including: Advanced troubleshooting, Data Encryption / Decryption, Configuration, Installation, Repair and Administration of (End User Devices) and supporting software / Applications. Maintained strong working knowledge of the NMCI IT infrastructure and Enterprise class networks. Daily interaction, consultation and counsel with
• Troubleshoot and resolve escalated technical issues and helpdesk tickets. Organize, prioritize, and assist with daily technical support in organizations with different support requirements. Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools. Fastidious documentation, research and testing of NMCI user devices and operation systems Administration of user accounts, and device associations in Active Directory / Remedy Analyze, solve and thoroughly document complicated network and application errors Implement and facilitate
• NMCI program for new hires and veteran staff members Function as diplomatic liaison between NMCI and end users including EVIP staff Ability to identify and work independently on special projects and lead helpdesk projects as assigned. Train and support lower-level technicians and new team members. Serve as a leader on the helpdesk team. Update and maintain SOPs and other documentation for procedures and processes; update assigned trouble tickets and equipment databases. Work with other technical teams to resolve large scale issues. Analyzed and tracked assets. Test new hardware and software systems and packages prior to deployment. Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets. Configured and troubleshot network connectivity and wireless access for Local Area Network.

Confidential

Help Desk Technician

Responsibilities:

• Configuring and supporting workstations and printers in a Windows networked environment. Support of handheld devices/Smartphones including Android and iPhone Overseeing the analysis and testing of new and upgraded software, including the development and maintenance testing plan for software.
• Works closely with the development team to coordinate testing, piloting, deployment of software, for customers and support team(s). Automating the deployment of images and applications. Ensuring desktop images are updated on a regular basis, including documentation and communicating changes.
• Troubleshooting application errors or applications not operating accurately, including isolating problems, collaborating about options, and implementing a resolution. Works with vendor as necessary to resolve escalated issues. Maintaining clear and detailed documentation on all Windows images and associated technologies. Assisting with research and development efforts for desktop virtualization Assisting with emerging technology research and evaluation Participating in the development and maintenance of Active Directory group, computer hardware standards, and peripheral standards.

Confidential

Service Desk Technician/Engineer

Responsibilities:

• Provides technical assistance and support for incoming queries and issues related to computer system, software, hardware, peripheral, and others. Responds to queries from Remedy Ticketing System either in person or over the phone. Participated and set up a full migration of Windows 7 to Windows 10 and others. Maintains daily performance of computer systems, operation system, iOS, Android Responds to email performance of computer systems. Asks questions to determine of nature problem to determine escalation. Installs, update, upload, modifies, repairs computer hardware, software, and configuration
• Uses Active Directory to set up and access user accounts or ACL. Resolves technique problems with local area network (LAN), wide area network (WAN), and other systems. Runs reports to determine malfunctions that continue to occur to prevent incident from repeating. Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols Building and maintaining Windows 10 desktop images according to industry best practices. Familiarity with system cloning, virtual machines and virtual desktop infrastructure(s) Provide comprehensive coverage of IT assets throughout the lifecycle hardware / software as directed by standard operating procedures Provide investigation, diagnosis, resolution, and recovery methodologies with hardware / software problem remediation Support following technologies: Microsoft Office products - Outlook, Word, Excel, Access, Internet Explorer,
• Windows 7, Windows 10, Mac OS, desktops, laptops, tablets, printers, networked copiers, etc Understand the basic of network Security, Firewall, IDS, Proxy Server for content filtering, IPS, Install antivirus and others

Confidential

Cyber Technical Support/Specialist

Responsibilities:

• Assist with overhaul of enterprise - grade routers, server operating systems, and other network and hosting equipment Identify several ways to decrease network downtime and work with specialists to implement the best solutions Supports release planning for production ready customer features Facilitates meetings with Business, Design, Dev Team, and other events as needed Respond to more queries a day about network settings and resolve employee and user issues Traced sources of network issues and whether the problem had to do with campus servers and network technology, user errors, or other irregularities Supports product testing activities prior to release, assuring we built what aligns to agreed features and capabilities Assists in setting, gathering, and tracking product performance metrics Created, changed, and deleted user identification for current students and staff members Pointed out issues with network access in various locations on campus, identifying locations in need of signal boosting or wired connections Collaborate with business stakeholders and tech organization on innovative technology initiatives that create business value either through growth opportunities or operational improvements
• Responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program Assisted with installation of software on dual-booted machines in campus computer labs Worked with security team to identify unauthorized access attempts and block compromised systems from accessing the network without antivirus scan priorities while maintaining the conceptual and technical integrity of the Features or components for the team. Plays a dynamic role responsible for supporting the Product Manager and/or the Lead Product Analyst both in product analysis as well as backlog execution.

Confidential

Windows System Administrator/Support

Responsibilities:

• Administered Windows servers Datacenter. Responsible for installation of Windows servers and Active Directory. Create and maintain server builds Analyze current datacenter technologies used within the company and determine ways to improve Installation, Updating and Management of virus protection tools
• Symantec Anti - Virus on all the Servers to ensure a virus free computing environment. Performing TA Technical Assurance for servers to check for quality of servers before bringing them Into BAU Business as Usual Responsible for administration re-validation of User IDs on all the servers. Data Center migration/consolidation, requirement analysis, capacity planning and stakeholder communication towards business continuity and agility. Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly Document and monitor requirements needed to institute proposed updates Provide detailed specifications for proposed solutions Responsible for the Security Health Check on all the servers and to make the server compliance with Information Technology Security Standards by fixing the deviations Responsible for running TCP/IP scans to check for Vulnerabilities on all supported servers Propose and establish framework for necessary contributions from various departments Diagnose hardware and related software problems and replace defective components Installation and configuring of Print Servers for Network printing Technical
• Design, Implementation and Administration of Enterprise Data Center infrastructure, including Servers, Storage and Data Protection appliances in a variety of physical, virtual and cloud environments with high-availability and disaster recovery. Project management and leadership skills are essential Account for possible project challenges on constraints including, risks, time, resources and scope Manage Web Infrastructure Operations. Distribution of software packages using Microsoft Systems Management Server SMS Installing and configuring Internet Security and Acceleration ISA servers, configuring policies and creating rules to implement business guidelines.

Confidential

Windows System Support/Administrator

Responsibilities:

• Creating a Secondary Domain controller synchronized to the primary. Testing and applying Windows patches to all servers using SMS. Support with maintenance and upgrades for operating system & hardware infrastructure (Server & Storage) life cycle. Work closely with project management teams to successfully monitor progress of initiatives Installed and configured Exchange 2000 mail server for internal purposes. Performed client deployments of Microsoft Outlook 2000. Experience developing IT and cloud infrastructure Define clear goals for all aspects of a project and manage their proper execution
• Server monitoring was performed using AdventNET and ManageEngine. Manage Windows Server 2003/2008 environment with a team of other Windows administrators. Acting as the second tier Desktop support (i.e. For Domain related issues) Reporting issues and recommending process improvements to other teams to minimize queries and problems arising and to increase customer satisfaction levels Maintaining patches across 2 - 3 Windows Servers. Implemented Microsoft DHCP, DNS, WINS, Domain trust relationship, fault tolerance, file and print services, user and group management. Setting up failover for Duo Multi-factor authentication. Maintain Microsoft Active Directory

Environment: s. Utilize Active Directory Domain Services, Users and Computers.