SUMMARY:

• Proactive, Adaptable, Efficient and Self - motivated Network engineer having experience in VOIP & DATA. Looking forward to become part of a
• Dynamic environment where my hard work and determination are acknowledged and rewarded. Possess high problem solving skills and quick learner with a strong desire to learn, contribute and make a difference.

TECHNICAL SKILLS:

Protocols: TCP/IP family (RIPv1, 2, IGRP, EIGRP, OSPF, IS-IS, BGP etc.)

Technologies: HSRP, VRRP, GLBP, SLB, SRM, IPv4, IPv6, VLSM, CIDR, Route Summarization, static and dynamic VLANs, Multi Layer Switching (L2/L3/L4 switching), Multicast, Spanning Tree Protocol, QoS, IP Telephony, NAT, PAT, Windows Active Directory, DAS, NAS, SAN and LAN free Backup.

Telecom Skills: Security DMZ, PIX Firewall, ASA Firewall, ACL, VPN, AAA, CSACS, Tacacs, Radius, Cryptography, PAN, Gigamon. Net. Management Cisco Works, Open View, 3 Com 3NS, Algosec, Fluke Network Inspector, Solar winds Orion, VoIP monitoring.

PROFESSIONAL EXPERIENCE:

Confidential - CA

Sr. VOIP Consultant

Responsibilities:

• Over the course of my career at Fremont Bank, I was the Technical lead for upgrading Call Manager from 7.1.5 to 8.1 and then to 9.1. And migrating it to virtual Environment.
• I was the lead in migrating the Call Center and Enterprise phone system to the Interactive cloud
• Also responsible for Administrating Call Copy, Call Xpress “Voice mail servers”
• Team Lead for upgrading and maintaining consistent code version across all routers, switches.
• Routinely perform application troubleshooting by mapping traffic flows and inspecting packet captures using protocol analyzers (sniffer/Wire shark)
• Major contributor to design and upgrade of corporate wireless network, dis includes creating a guest wireless environment for customers across the bank’s
• Responsible for maintaining reliability for voice and data Network.
• Administrating T1 network infrastructure for 3 main sites and 18 branches (Datacenter at Hayward) including Core Cisco N7K, N5K and Cisco Catalyst 2960, 3750, 4507 switches
• Work with Cloud Admin team to deploy all production systems and updates. Manage and maintain Windows servers, operating systems, network configurations, and software applications in Amazon Web Services (AWS).
• I is part of Server admin team that helps Development team to move their network infrastructure either totally in the public cloud or to adopt a Hybrid approach on AWS.
• Responsible for implementing site to site VPN’s
• Responsible for maintaining branch sites.
• Installing and setup of Extension Mobility features for call center clients.
• Provide support for Video monitoring system and wireless connectivity using CISCO Aps model 1131 and 1142
• Must be available for occasional night/weekend work as required due to environmental constrains.
• Working with vendors, clients, carriers and technical staff on network implementation, optimization and ongoing management.
• Designing, implementing and managing projects that may include new location or deploying new technologies across the network.
• Setup and manage IP phone users in CUCM and handled day to day issues and requests through remedy system for Cisco phone line, Analog phones and Fax lines
• Administrating and Troubleshooting of the following Cisco technologies.
• Call manager
• Voice Gateways
• Routing and Switching

Confidential

VOIP Consultant

Responsibilities:

• Responsible for problem diagnosis, repair and maintenance of full range of communication equipment encompassing analog and digital technologies.
• Addresses issues of availability and reliability for voice and data.
• Participating in interactions with internal and external clients to define requirements, discuss project progress, and resolve issues as they arise.
• Providing second-level technical and non-technical support a needed, including client/vendor relations and technical problem solving and providing to clients and staff for new systems.
• Producing required documentation such as client communication, proposals and user instructions. Troubleshooting and debugging increasingly complex network problems, making recommendations for improved operational efficiency, repair, replacement or upgrades.
• Provide service support for all unified communications, voice and LAN/WAN networks including wiring, connectors.CSU/DSU’s, smart jacks, voice mails, modems, and other related IP and voice peripherals and instruments
• Providing high-level support and technical expertise in voice and networking technology.
• Setup Cisco work application for configuration archival of Cisco devices, syslog analysis and tracking inventory of all devices in remote sites.
• Scripting, Configuring, deploying, testing, monitoring and troubleshooting of telephony components’ to provide a robust voice communication platform
• Troubleshooting network connectivity issues, respond on IT ticket on connectivity issues. Maintenance of corporate VLAN, adding new hosts and nodes to network for Expansion.
• Installing of Cisco Desktop for agents and supervisors registering with Cisco IPCC.
• Administrating and Troubleshooting of the following Cisco technologies.
• Call manager
• Unity
• IP Contact Center (IPCC)
• Cisco Emergency Responder (CER) & E911
• Voice Gateways
• VOIP
• Routing and Switching

Confidential

Network/Telecom Engineer

Responsibilities:

• Deployed, Administered, implemented Cisco CUCM version 7, Unity Voice mail and voice gateways
• Provided technical assistance in managing network infrastructure devices consists of Cisco Catalyst 2900 switches, 4006 switches with a Layer-3 module and Gigabit modules.
• Configuration of Layer-3 services such as routing on Cisco 3550 switches.
• Implementing security in the network by installing, configuring security services like RADIUS, Open VPN.
• LAN/VLAN/ WAN planning, implementation, and troubleshooting.
• Configuration of VLAN, Wireless LAN.
• Troubleshoot and configuration of active components configuring VLANS, VTP Domains, LAN Switching and STP
• Network Simulations and testing
• Network cabling, patch-panel wiring and labeling.
• Setup and manage user accounts in CUCM and provide day to day response to reported issues or requests through the ticketing system
• Installing and configuring Cisco IP phones.
• Configuring call manger features and services

Confidential

Junior Network Engineer

Responsibilities:

• Installing, configuring and administrating cisco 1841, dax 1821 routers
• Installing, configuring and administrating cisco 2950 switches
• Installing, configuring and administrating windows 2003 server
• Providing technical support for the installation of field trial and beta sites.
• Assisted Product Management in setting up system trade shows. Performed demonstrations and responded to technical questions.
• Interacting with Server admin group in Troubleshooting Hardware & Software issue
• Support Network Administrators and systems engineers with servers and server clusters. Create and support disaster recovery plans and procedures.
• Accurately and clearly defining state of network infrastructure to manager on a regular basis.
• Troubleshooting end user connectivity issues(LAN/WLAN)
• Working under minimal supervision with moderate latitude for use of initiative and independent judgment.
• Perform audit of IP addressing, hosted devices and WAN links load within data centers and enterprise offices.
• Documents network problems and resolution for future .
• Monitors system performance and implements performance tuning.
• Upgrade and patch operating systems: Windows, Cisco IOS, UNIX, and Linux.