SUMMARY:

Software Engineer experienced in: Digital Transformation, Advanced Capture, BPM, Analytics, and ECM. Data capture architect certified . Recent projects include leading automatic document classification and data extraction projects to assist government agencies as well as developing technical training for healthcare workers learning to use data visualization tools to improve outcomes.

CORE STRENGTHS IN:

Process Analysis & Improvement

Automatic Document Classification

Workflow Design & Specification

Cross - Functional Technical Writing

Data Model Analysis & Configuration

Training Machine Learning Software

Needs Analysis & Problem Solving

System Implementation, Admin& Support

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Engineer

Responsibilities:

• I may serve as the lead engineer, consultant or in a supportive role depending on the needs of the project.
• Implementation Engineer, Advanced Data Capture Project Implementations and Planning, Technical Writing, Business Process Analysis, Confidential Transformation Training Delivery, Analytics Training Delivery, Capture System Architecture Consulting, Pre-Sales Support, County Government Sector Analysis, Machine Learning training for large auto-classification sets.
• On most projects, my job is to move the customers organization from simple document imaging to advanced, multi-channel, intelligent, data capture and Business Process Management.
• Software and Hardware Sales, Social Media Promotion, Training Material Development, Technical Support, Attainment of New Training Certifications, Collaboration and Knowledge Sharing.

Confidential, TULSA, OK

IT Service Delivery Manager

Responsibilities:

• I was hired to provide Tier Two technical support for BP’s Filenet system, but my role grew over the years to support many large corporate clients.
• In time, my Confidential work was divided three ways betweenTulsa Data Centerservice delivery management, administrating Tulsa's Confidential document management systemand my Project Manager role for the Eli Lilly SAP AFI Implementation Project.
• In the past, I have supervised the support teams for scanning and change control for the Global Imaging & Workflow system, provided Onboarding Analysis for Confidential ’s RAPID Document Management solution.
• Performed Critical Chain project management for Eli Lilly to implement a SAP bolt-on product called AFI to replace their AS/400 based Invoice Management system.
• Improved service request completion speed and change control for the Tulsa Data Center as well as providing ongoing Service Activation & Deactivation policy compliance oversight and negotiating service level agreements between the data center and various service providers within Confidential .
• After 7 years of service, the Confidential environment I setup forMarathon Petroleumneeded a full hardware, software and procedural refresh.
• I recreated their old system onto new virtualized VMware based Confidential 9 servers.
• Implemented new Confidential environment that runs twice as fast as the old system with tighter security, more flexibility and better redundancy.
• VMware hosting allows activation of new servers very quickly and easily for the annual Disaster Recovery exercise and the new test system is used for overflow scanning.
• Marathon signed a new 7 year contract for Confidential ’s data capture services.
• Greater collaboration, fewer outages and faster onboardings resulted from the new change control processes I created. In addition to more uptime for our clients, the dialog in our weekly change control meetings inspired and informed the creation of a replacement product called RAPID and most customers decided to adopt the new system.
• Developed new support procedures to shift work down to Tier One support and consolidated two Filenet systems into a single environment to cut costs.
• Developed a web-based interface to BP's Filenet system using a web farm of load balanced servers.
• Created monitoring tools to proactively respond to system problems.
• Trained and got certified as a Filenet Administrator and trained three other team members to pass their certification test saving money for our department.

Confidential, OKMULGEE, OK

Consultant / Web Database Developer

Responsibilities:

• I was brought in as a temporary employee to propose and create web based methods to delivery this instruction.
• Pitched and was approved to design and build a web hosted database of hydraulics components that used Dynamic HTML and database lookups to testa student's knowledge of system troubleshooting, parts identification and order of operation. Users could drag and drop components on their browser screen and have their choices automatically scored for accuracy.

Confidential, TULSA, OK

H.R.I.S. Analyst

Responsibilities:

• I was hired fulltime as an IT analyst supporting various HR systems and the corporate imaging and document management system.
• My key function was creating web databases to track HR related documents as they progressed through the imaging workflow cycle and into document retention.
• I also proposed, created, customized and implemented Digital Dashboards and email collaboration applications to support scorecarding, knowledge management, college recruitingand virtual teams.
• Past projects have included customized, email based, collaboration applications, KM solutions, a recruiting contact management system, a help Desk application and several low cost document imaging systems.
• Planned, designed, developed and implemented a Microsoft Outlook / Exchange based Document Image Management System as well as over 30 other Outlook based collaboration applications.