Senior Salesforce Systems Administrator Resume Denver, CO - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Senior Salesforce Systems Administrator

Responsibilities:

Certified Salesforce Administrator (Currently working on Developer I Certification).
Part of an agile team that defines, builds, tests and deploys small releases bi - weekly to our production environment.
Handles account/user maintenance, reports and dashboards, workflow, creating and maintain custom objects.

Salesforce Systems Administrator

Confidential

Responsibilities:

Communicates with senior leadership about salesforce latest releases and gives recommendations on how to improve processes within our salesforce org.
Serving as the primary systems administrator for ~100 users.
Monitor and manage a service case queue that users submitted issues.

Process Engineer

Confidential

Responsibilities:

Analyzed and optimized processes for a telephonic healthcare management system that is utilized by case managers, care coordinators, and enrollment specialists.
Responsible for all product requirements, planning and implementation of the first phase of Salesforce. Lead and managed backlog grooming sessions and worked with program and technical leads to clarify acceptance criteria and business requirements.
Lead a team of QA testers in the implementation of Salesforce for VillageHealth from start to finish.

Confidential, Denver, CO

Corporate Industrial Engineer

Responsibilities:

Certified as a lean 6 sigma green belt.
Worked with a team that reported financial and production KPI’s to senior leadership quarterly for their profit and losses meeting.
Managed all of the master data for all products (Updated and created all bill of materials).
Assisted with the implementation and startup of SAP and an inventory management system.