SUMMARY:

Certified IT professional.

SKILLS:

Security Active Directory

Cisco, citrix, TCP, TCP/IP networking

Server Administration, Data Backup database, Mapping

MS SQL Server, SQL Server, SQL, X86m MS Security, Microsoft Security

Raspberry Pi,Systems Engineer, Deployment

Avamar, Linux, Symantec

Imaging, CISM, Comptia

Information Security

Cyber Security

Malware

Technical Support

Provisioning

CRM

Microsoft Office

Microsoft Outlook

Outlook

Windows XP telecom

Laboratory

Mitigation

TOPO

Printers

Executive Level

IT Support

Policy Management

Helpdesk, Clients

Incident Management

Security Practices

Subject Matter Expert

SME, Test Software

Customer Relationship Management

EXPERIENCE:

Confidential

SYSTEMS ENGINEER/ADMINISTRATOR

Responsibilities:

• Consulting - Meet with Scientist in person or Teams to plan and discuss upcoming projects or issues that arise.
• Change Coordinator- Responsible for implementing monthly Microsoft Security patches via SCCM/SQL Server.
• Networking- Troubleshoot connectivity issues in the labs between the instrument and the computer or between the computer and the Confidential network.
• Imaging/Deployment- Image Linux Raspberry Pi's, Win 7 x86 & 64 bit and Win 10 64bit systems with current build at the time, LTSC 1809 for Win 10. Incident Management- Troubleshoot incoming Incidents via Service Now. End-User Support- Inbound request from scientist & vendors via Teams, Outlook mail and Service Now.
• Executive Level (VIP) Support- Support Scientists, VP's, Directors, Managers.
• Avamar Backup- SME troubleshooting Avamar client issues on laboratory computers.
• Symantec Endpoint Protection SME support for Laboratory computers.
• Azure Active Directory- User & group policy management via AD/Hyena
• TCP/IP- Configured Static IP address for Instruments in the labs IPV4 & 6

Confidential

SYSTEMS ENGINEER/ADMINISTRATOR

Responsibilities:

• Consulting - Meet with Scientist in person or Teams to plan and discuss upcoming projects or issues that arise.
• Change Coordinator- Responsible for implementing monthly Microsoft Security patches via SCCM/SQL Server. Lead Building Support- On-call IT contact for 400+ computers at Confidential T
• Networking- Troubleshoot connectivity issues in the labs between the instrument and the computer or between the computer and the Confidential network.
• Imaging/Deployment- Image Linux Raspberry Pi's, Win 7 x86 & 64 bit and Win 10 64bit systems with current build at the time, LTSC 1809 for Win 10.
• Incident Management- Troubleshoot incoming Incidents via Service Now.
• End-User Support- Inbound request from scientist & vendors via Teams, Outlook mail and Service Now.
• Executive Level (VIP) Support- Support Scientists, VP's, Directors, Managers.
• Avamar Backup- SME troubleshooting Avamar client issues on laboratory computers.
• Symantec Endpoint Protection SME support for Laboratory computers.
• Azure Active Directory- User & group policy management via AD/Hyena
• TCP/IP- Configured Static IP address for Instruments in the labs IPV4 & 6

Confidential

IT ANALYST SUPPORT

Responsibilities:

• Hardware - Support Tough-book, HP and Dell laptop, Surface Pro 2 & 3, HP & Dell Desktop.
• Thin Clients- Deploy & support thin clients at Republic Airways headquarters.
• Printers- Troubleshoot Cannon printers dealing with network issues and hardware malfunctions.
• Helpdesk- User inbound/outbound ticket system and inbound call support for Pilots, Crew members, Directors, VP's, Managers, Mechanics, onsite staff.
• Servers- Hands on server room switch configuration and cable management.
• Imaging- Windows imaging via SCCM/PXE & Diagnostic testing.
• Field Station Support- Travel to Republic Airway sites in multiple cities/states to support onsite issues and projects.
• Telecom Support- Troubleshoot Cisco Jabber & Finesse for onsite staff.
• Citrix- Admin access to manage Citrix client installs and issues for all users.
• Active Directory - User account setup and deletion, group policy management.
• Office Professional 2016/2013- Installed and supported Microsoft Office & Outlook.
• Data- Profile & data backup for End-Users & VIP.

Confidential

IT ANALYST SUPPORT

Responsibilities:

• Hardware - Support Tough-book, HP and Dell laptop, Surface Pro 2 & 3, HP & Dell Desktop.
• Deploy & support thin clients at Republic Airways headquarters.
• Printers- Troubleshoot Cannon printers dealing with network issues and hardware malfunctions.
• Helpdesk- User inbound/outbound ticket system and inbound call support for Pilots, Crew members, Directors, VP's, Managers, Mechanics, onsite staff.
• Servers- Hands on server room switch configuration and cable management.
• Imaging- Windows imaging via SCCM/PXE & Diagnostic testing.
• Field Station Support- Travel to Republic Airway sites in multiple cities/states to support onsite issues and projects.
• Telecom Support- Troubleshoot Cisco Jabber & Finesse for onsite staff.
• Citrix- Admin access to manage Citrix client installs and issues for all users.
• Active Directory - User account setup and deletion, group policy management.
• Office Professional 2016/2013- Installed and supported Microsoft Office & Outlook.
• Data- Profile & data backup for End-Users & VIP.

Confidential

IT Technical Support

Responsibilities:

• Test software support inbound/outbound

Confidential

REMOTE DESKTOP SUPPORT IT

Responsibilities:

• IT Support - Installed and supported of inbound/outbound remote tax software (Crosslink).
• Networking- Troubleshoot network and printer connections in addition to Malware removal.
• Mapping of network drives for End-Users
• Windows Support - Operating Systems included: Windows XP/Vista/7/8.
• User Education- Configure workstations for employees and continued user education about best security practices.
• Cloud support- Access and manage offsite data and software for users.

Confidential

REMOTE DESKTOP SUPPORT IT

Responsibilities:

• IT Support - Installed and supported of inbound/outbound remote tax software (Crosslink).
• Networking- Troubleshoot network and printer connections in addition to Malware removal.
• Mapping of network drives for End-Users.
• Windows Support - Operating Systems included: Windows XP/Vista/7/8.
• User Education- Configure workstations for employees and continued user education about best security practices.
• Cloud support- Access and manage offsite data and software for users.