SUMMARY:

Skilled in analytical methods, multi - disciplined systems engineering, information technology, and delivery of customer-oriented IT support. Information Technology experience spans the full systems development life cycle (SDLC), including control gates supporting project planning and execution, and extending to O&M. Operational focus for ensuring on-target cost and schedule deployment and operation of network technology with clear linkage to validated requirements and successful mission outcomes.

SKILLS:

Active Directory

Cisco lan/wan, Layer 1

Modem, Network Monitoring

Network Operations

Router, Vmware, Data Center, Exchange networking

Service Level Agreement

SMS, EIS, MCSE

Scripting

Systems Development

Systems Engineer

Security

SAP, R2 firewall, Ghost, PKI

Veritas Deployment

MCP, Comptia Life Cycle

SDLC

Systems Engineering

Project Planning, ms office

Aerospace

DOD, Test Plans

Circuits

Engineering Support

Remediation

Operations

Metrics

Staffing

Documentation

Technical Requirements, Microsoft Exchange, MS Exchange

LAN, Microsoft Office, Microsoft Windows, Windows 2000, Windows Server 2003, Windows XP, Operational Support, IT Support

Production Environment maintenance, Policy Development

Industrial Machinery

Preventive Maintenance

Trouble Tickets

NGA

Inventory

EXPERIENCE:

Confidential, Chantilly, Virginia

Network Operations Engineer

Responsibilities:

• Reporting to the EIS Manager, WAO and Regional Offices Network Operations to ensure high availability and secure operation of corporate unclassified and classified network infrastructures.
• Operational support of Aerospace enterprise classified and unclassified network infrastructure, including LAN/WAN/data center Cisco switches and routers and network service hosts during business hours
• Responding to service requests, both high and low priority, to resolve outages, performance degradation issues, and misconfigurations at several offices.
• Remote office relocation and new site installations
• Coordination of service delivery with other EIS providers, especially server and application administrators
• Troubleshoot service issues with other EIS providers, using diagnostic and analysis tools
• Documentation of Layer 1 - 3 as-built network configurations, and delta changes
• Investigate new network technologies and equipment in a setup area for operational evaluation; recommend follow-on technologies/configurations/policies that cohere to companies' business needs and security posture

Confidential

Active Directory Systems Engineer

Responsibilities:

• Active Directory/Exchange management for the USMC network lab and production environment.
• Group Policy Development and troubleshooting
• PowerShell Scripting
• VMware, Windows 2012R2, Windows 2008 R2.
• DoD Visitor Software utilizing PKI implementation
• Preparation, migration and installation plans of digital certifications.
• Execution of test plans and development of educational materials.
• Formulation of technical requirements
• Installation and configuration point solutions for all customers in a LAB Test Environment

Confidential

Network Analyst

Responsibilities:

• Monitored, analyzed, and highlighted significant performance metrics (e.g., availability, latency, packet loss, and other network performance metrics) enabling troubleshooting and remediation of customer trouble tickets. As part of this analysis, addressed the potential requirement for additional circuits.
• Provided Tier II problem identification, resolution and escalation of WAN / MAN / LAN performance, hardware, software application -, network carrier-, and security issues.
• Served as Auditor for outage event ticket service level agreement breaches for the 2000 node network.
• Worked in close collaboration with provider support staff for event tracking to ensure issuance and receipt of refunds related to service agreement breaches.
• Conducted performance / configuration / and capacity validations for troubleshooting problem nodes on the network.
• Supported maintenance of flyaway units for deployment.
• Units include router, firewall, switch and modem for sites experiencing extended outages.

Confidential

Wide Area Network Engineer/Administrator

Responsibilities:

• Supported 200 sales offices in the Mid - Atlantic region.
• Network monitoring for all networked locations including bandwidth utilization on a rotating on call schedule.
• Secondary coordinator of wide area network workstation, peripheral and application installations.
• Active Directory Group Policy implementation, design and troubleshooting
• Administration and preventive maintenance and troubleshooting for all networking equipment.
• Administration of servers supporting 2,000 users and profiles.
• MS Exchange 2007, 2010 implementation, design and profile creation.

Confidential

Network Engineer

Responsibilities:

• Network, Server and desktop support for this organization's 100 users.
• Maintenance and backup of Windows 2000 - 2003 Servers.
• Administration of servers supporting 150 Microsoft Exchange users and profiles.
• Active Directory maintenance; group policy implementation.
• Creation and implementation of images, configuration and deployment of Windows XP workstations using Norton Ghost software
• Inventory and remote desktop support using SMS.
• LCD Projector setup and maintenance for NGA programs.
• Setup, configuration and maintenance of VERITAS backup software.