SUMMARY:

• 30+ years’ experience in the technology arena, including programming, service delivery, application, project, and program management
• Dynamic professional with demonstrated capacity to effectively manage a variety of IT programs, projects and teams
• Excellent ability to develop client rapport and assess client needs
• Experience in all aspects of the project life cycle including defining project requirements, establishing project goals and deliverables, and communicating project objectives to stakeholders and support teams
• Experience working on multi - million dollar projects leading cross-functional, local or remote teams in the development of cost-effective solutions.
• Excellent communication, troubleshooting, and interpersonal skills across all levels of a complex and matrixed organization; diligent and detail-oriented
• Possess a career history of developing, implementing, and deploying cost-effective technology solutions that enhance mission-critical business operations; strong commitment to delivery of timely, accurate, and quality work

TECHNICAL EXPERIENCE:

Software and Tools: MS Office products, Tivoli Service Desk, Tealeaf, Six Sigma DMAIC processes, Wiley Introscope, Webshpere, ITIL, DB2, IMS, COBOL, CICS, JCL, SQL, Scopus, UNIX, JAVA, HTML, Sharepoint, Gomez, ORACLE, My SQL, NDM, MQ; Nexus, Loadrunner, Quality Center, SDLC, Clarity, ITSM/Remedy, Network Data Collector (NDC), One Note, SkypeHardware and Network DNS/3DNS, F5 Big Ip, HTTP, HTTPS, IBM Mainframe, IBM, HP and DELL servers, IBM PCs, Novell Lan

PROFESSIONAL EXPERIENCE:

Confidential

Senior Delivery Lead - Cloud and CAT Services

Responsibilities:

• Currently managing the Active Directory Next Generation project providing a highly reliant and secure platform
• Providing project management for the life cycle of the project
• Facilitating replacement of all non-permitted hardware/software in the Active Directory infrastructure (globally)
• Introducing a new secure management area for AD tools
• Introducing of virtualization in the AD infrastructure
• Procured 200 physical hosts, 279 virtual servers, and dedicated network including switches and subnets
• Decommissioned ~600 servers
• Managed the Active Directory DMZ build out for App Host
• Provided project management for the life cycle of the project
• Facilitated the procurement, network, and implementation of 88 servers (Americas, Europe, and Asia)
• Managed the effort for capacity additions to Active Directory during the 2020 election
• Managed the exit of Active Directory from non-strategic datacenters that were being shut down

Senior Project Manager

Confidential

Responsibilities:

• Managed the Active Directory Simplification and Unification efforts
• Decommission and reduction of complex Active Directory environments as well as regional domains
• Deployment of AD 2012 globally
• Kicked off foundational changes for virtualizing Active Directory (funding and project start up)

Senior Project Manager

Confidential

Responsibilities:

• Managed the de-risk project Active Directory Never Fail encompassing 3 distinct efforts
• Recover Time Objective improvement of the tier 0 Active Directory application
• Logging Gap Closure ensuring event logging compliance with audit
• Infrastructure Uplift removing all declining and not-permitted hardware and software within the Active Directory space
• Drove out all funding approvals for project and capital
• Managed and led all project efforts from procurement through deployment and to audit closures
• Provided all communications to stakeholders and management through normal routines

Senior Change Manager

Confidential

Responsibilities:

• Managed the Desktop and Electronic Communications Divestiture program in support of divestiture efforts within different lines of business within the bank
• Provided resource planning, prospect interviews, and resource selection across the divestiture project management team
• Helped managed and lead efforts to simplify and standardize common processes executed in support of divestiture projects enabling teams to engage and execute project plans quicker
• Helped to consolidate project meetings across Confidential projects to allow support teams to be more productive
• Provided program status and communications to stakeholders and management through normal routines

Senior Manager

Confidential

Responsibilities:

• Managed team in initiative resiliency and stability engineering engagement helping to deliver highly resilient application solutions while maintaining adequate capacity for customer growth in the eCommerce channel; long track record for zero failed customer interactions due to capacity or performance
• Provided resource planning for the initiative engagement team, engaging on over 100+ projects within the eCommerce channel
• Helped managed and lead an effort to change the initiative engagement process to a risk based model
• Provided capacity management support and reporting rhythms for over 200+ servers and 50+ applications across the eCommerce channel
• Provided infrastructure procurement support and decision making for the new eC2 Borneo environment
• Helped to establish and support midrange infrastructure capacity upgrade programs while identifying areas where savings could be recovered
• Helped to define and execute an infrastructure roadmap for eCommerce channel infrastructure

Systems Analyst/Infrastructure Manager

Confidential

Responsibilities:

• Led efforts for analysis, planning, and implementation in the midrange space to ensure hardware and software in over 15+ testing pipelines including production were current regarding version upgrades, OS upgrades, and patches
• Created and provided budgets for the eCommerce infrastructure which in turn were used to help define projects and an infrastructure programs that were tracked and executed on schedule and on budget
• Engaged on Online Banking projects designed to lead the eCommerce Channel into the next decade, starting with California Enablement, EAS, WEAS, and currently Borneo leveraging my infrastructure and on-line banking expertise.

Subject Matter Expert/Application Manager

Confidential

Responsibilities:

• Application/Infrastructure manager in the eCommerce Technology division that defined client needs and developed technology solutions to meet business objectives in the area of e-commerce, email receipt and reply, and customer service applications
• Facilitated meetings with clients to get buy-in for projects and capital expenditures
• Facilitated JAD meetings to assist in requirement gathering, defining project scope and deliverables
• Developed project plans, specifications, and project goals and communicated them to all support teams
• Facilitated cross-functional project meetings to ensure project accuracy and timeliness
• Provided leadership to multiple support teams encompassing application developers, architects, infrastructure representatives, network engineers and other project managers.
• Reported accurate status of projects and deliverables to management and clients.
• Supervised and managed all aspects of the testing cycle, from unit test to User Acceptance testing.
• Developed multi-million dollar budgets and executed plans using them.
• Monitored capacity on eCommerce applications and directed projects to ensure that adequate capacity was available due to new projects and business as usual.

Confidential, Jacksonville, Fl

Technical Consultant

Responsibilities:

• Senior programmer/analyst to support the mutual funds division.
• Functions included production support for online and batch applications, run time improvements, new development, mentorship for the new consultants, and Y2K enhancements and documentation.

Confidential, Jacksonville, FL

Lead Programmer/Analyst

Responsibilities:

• Lead programmer analyst with the insurance agent of Confidential.
• Technical lead for all production support efforts for its applications. Functions included consulting, monitoring procedures for development projects, submitting work estimates, and development of online, batch and interface application modules.