SUMMARY

• A detail - oriented, results-driven technical manager with experience in product management, system delivery and operations. Delivered value throughout the organization using expertise in …
• Product Management, Enterprise Applications, Project management, Operations and Support
• Networking and wireless Technologies, OSS, BSS, Cloud infrastructure and migration, IOT, Virtualization, SDLC
• Budget controls and vendor management
• Executive-level reporting and presentations

TECHNICAL SKILLS

Project Management, Program Management: MS Project, Visio, Excel, Sharepoint.

WiFi Technology: Ericsson, Ruckus, Cisco, Controllers and Gateways

Technology, Protocols and tools: MPEG4, IPTV, MPLS, BGP, OSPF routing, RF, Mobile (3G, 4G LTE), WAN optimization, Carrier Ethernet (metro Ethernet), DOCSIS, IP Peering network management

OSS/BSS technology: Tivoli, ITU-T standards based platform, SDN, NFV, TL1, SNMP, TMF, IETF, MEF standards, Tivoli

Platform: Openstack, SaaS, Cloud Computing, IoT (internet of things)

Application framework: Web Services, SOA, Load balancers

SW Platforms: Java, Java scripts, XML, SOAP, REST, Python, shell scripts

Configuration Management: Puppet, Docker

Methodology: SDLC, Agile, TOGAF

DWH, OLAP and BI: Microstrategy (desktop, Object manager), Oracle solutions

Database products: Oracle, Sybase, MSAccess, MySql, SqlServer

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Responsibilities:

• Managed xfinitywifi program at Comcast including all aspects of Carrier Wifi deployment, using project management best practices. Involved in product requirements for Carrier wifi network management tools and processes. Consistently met delivery goals month over month and within budget.
• Successfully launched products in business, residential markets managing activities using defined processes including intake, playbook, product introduction, market trial through post-launch (Home Hotspot, MDU Wifi, Outdoor Wifi)
• Managed network deployment projects in cost-effective manner, with budget of more than $5 million using repeatable processes, controls and while maintaining plan of record. Managed teams in two different regions and across multiple functional groups. Managed multiple vendors across regions, establishing contracts, SLAs and SLOs for predictable results. Derived success by efficient project planning, clear communication, mature processes and escalation methods
• Developed executive reports and managed periodic communication with the Senior Leadership team
• Knowledgeable in current trends such as OTT, connected home, cloud computing, IoT, device product and feature development in multi-media delivery

Principal Consultant

Confidential

Responsibilities:

• Developed strategies for Carrier Wifi solution at American Tower. Developed go-to market strategies, playbook encompassing product description, interface specifications, operational processes and procedures and tools. Carrier-wifi solution is a multi-vendor network and system and includes Ericsson and Ruckus CPEs, Cisco backbone network, AAA services. Developed strategies on integration of network elements into existing OSS platform.
• Managed carrier WiFi and small cell network implementation in partnership with AT&T.
• Successfully launched products and services in Verizon Wireless footprint as a device management vendor, using expertise in VZW compliance procedures including interoperability (IOT) and Field tests (FIT). Managed device and software vendors in Korea, Japan and US.
• Managed product specifications compliant with Verizon guidelines for vendors, conducted architecture reviews and managed integration tests leading to successful deployment of the mobile device product and services in the areas of LTE, M2M solutions, Health care, LTE-U, Enterprise solutions
• As Senior Product Manager, developed Customer care tools and processes, OSS strategies at the MSO. Responsible for turning up IVR, On-line Chat, support pages, triage walk-through, care statistics.
• Managed development of LD materials and training sessions for all the Care organizations.
• Responsible for developing data center NOC processes and escalation procedures, incident management tools, NOC-NOC handoff procedures. Validated the processes by scenario-based testing using NOC team
• Responsible for stakeholder sign-off for deployment.
• Managed delivery of outdoor dense urban, SMB and venues solutions of TWCWiFi product. Developed solutions and implemented service by working with different functional groups
• As Technical Manager, implemented cloud based solution to financial partners and customers, both private and public cloud (Amazon Web services).
• Developed automation tools to launch instances, applications in the cloud and monitored application health. Experience in AWS cloud solutions and custom cloud implementation using CentOS, rack space environment.
• Responsible for Business Intelligence (BI) strategies and implementation of BI reports using Microstrategy platform
• Managed teams that served multiple clients simultaneously

Software Development Manager

Confidential

Responsibilities:

• Developed product requirements, technical specification and architecture for OSS platform using Java, J2EE, Apache, Weblogic, SOAP standards and Oracle in order to manage networks with OTN, IP, Ethernet, IP/MPLS, TDM (SONET and sub-rates) services.
• Created OSS product road map. Created feature list with detailed scope considering Carrier’s operations requirements, competitive product analysis (Tivoli), benefits-cost analysis and delivery schedule. Key features include event management and incident management
• Developed object model for network resources (MIB) for configuration management and specifications for event and alarm management including event correlation
• Managed software development team of about 8 engineers engaged in waterfall and agile software development methodologies
• Conducted demos for customers supporting pre-sales efforts.
• Participated in response creation to RFIs/RFPs from telecom and MSO Companies.
• Product Development and System Integration
• Managed software engineering teams and System integration teams at different clients:
• Element Management System: NEC America had engaged Cascade Software technology engineers to develop management platform for the optical and wireless switches targeted for North American market. The platform designed to be modular and scalable was built around Java, Oracle, TL1, snmp technologies. Successfully led the team to develop the OSS platform for multi-network architecture.
• Network Planning Tool: Cascade was engaged in developing a planning and visualization tool that was developed in Java, JSP, J2EE platform with interface to mapXtreme server products
• Call Mediator: Call technologies, a 3-Com Company had engaged Cascade to develop software platform to process fall-out orders for the voice services.
• Verio, an NTT Company had engaged the services of Cascade to assist in analyzing and engineering storage networks for the enterprise hosting services
• Responsible for system integration team. Validated and deployed video-on-demand and network broadcast systems