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Windows Support Engineer Resume Profile

Objective:

Seeking a growth oriented and challenging position in a technologically advanced organization, that provides me avenues to utilize my experience, analytical academic skills effectively towards the growth of self and the organization.

Experience Summary:

A dedicated and responsible IT Professional over 9 years of experience in building and implementing new systems as well as overseeing systems migrations/upgrades, develop and implement effective deployment strategies. Takes on additional responsibilities and meets new challenges as a result-focused team player making strong contributions to long-term business success.

Technical Skills:

VMware/Windows/Server/Storage

  • Windows 1st and 2d level support/ Vmware L3 support.
  • Vrtualization- VMware VSphere, Hypervisor ESXi5/ESXi4.1/4.0/ESX 3.5, Hyper-V, Virtual Infrastructure 3, vCenter Server, VMware Work Station
  • Expertise in Windows 2000/2003/2008R2 server administration.
  • Expertise in building Physical rackmount/blade and virtual server as per the client requirement.
  • Expertise in the design and architecture of Active Directory.
  • Implemented VSphere 5.0 for Proof of Concept Supporting vCenter environment in large-scale production environment.
  • Sound knowledge on ESX Architecture, guest OS installation, and setting up of VM priorities, Auto Deploy, Cloning, template creation, SRM, VDR and Snapshots.
  • Build and troubleshooting experience With ESX hosts and Virtual Center Server, opened ticket with VMWare to get to the root of cause.
  • Extensive experience with Microsoft Cluster 2008 / 2003 clustering services.
  • Experience in Distributed File System DFS along with Strong Knowledge of ext2/3/4 file system.
  • Sound knowledge on resource management framework like creation resource pools, adding the VMs into resource pools.
  • P2V and V2V conversions by using VMware Converter and Plate Spin, P2V Assistant.
  • Extensive background in working with the VMware Vmotion and Storage Vmotion.
  • Strong experience in creating VMware HA, VMware DRS and VMware HA/DRS clusters
  • Knowledge in Vshield Edge and Vcloud Director and other VMware product.
  • Expertise in remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory using System Center Configuration Manager SCCM .
  • Knowledge on supporting troubleshooting Microsoft Hyper V infrastructure.
  • Knowledge in EMC Clarion SAN Storage, HP EVA 8400, NAS storage and IBM DS4800 SAN storage environment.
  • Dell Power Edge/UCS Blades/HP BL/DL/ML Servers, HP Itanium and Stratus FT Servers setup and OS support.
  • Expertise in HP Proliant Server HP C-class blade server C 7000 hardware and Software such as HP insight manager.
  • Boot from SAN and Multipathing.
  • Disaster Recovery, Bare Metal and Redbook server and file level restores.
  • Sound knowledge of Citrix XenApp, and Terminal Services.
  • Expertise in DHCP, WINS and DNS.
  • Strong understanding of VMware Networking concepts
  • Strong knowledge of TCP/IP protocol suite, virtual networking, wireless networks Cloud computing concepts.
  • Knowledge on Symantec backup exec and vRanger Pro Backup tools.
  • Documentation knowledge with Microsoft Office Visio.
  • Expertise in Microsoft Windows NT, Windows 2000 Professional, Windows XP SP2, Windows Vista, Windows 7.

Employment History:

Confidential

System Administrator

  • Support administration for Windows 2008 R2/2003/2000 Server in physical rack mount HP Proliant and Dell PowerEdge and Virtual environment
  • Active Directory Administration across multiple domains
  • Installation, configuration, administration, troubleshooting and maintenance of VMware virtual infrastructure ESXi 5 U2 platforms using HA, DRS, vMotion, svMotion, vCenter server, P2V conversion
  • Involved in design, implementation, and maintenance of current large-scale physical and virtual consolidated infrastructures as well as with the design, test and implementation of future technologies within virtual space.
  • Involved in data center capacity planning.
  • Performed ESXi Hosts and Virtual Machine migrations between Development, Integration, and Production environments and across Datacenters.
  • Experience in troubleshooting DRS Cluster errors with shares, pools, and limits.
  • Involved in Troubleshooting ESXi host issues with VMware.
  • Coordinate with multiple teams to fulfill new server build requests to satisfy configuration, storage, backup and monitoring requirements.
  • Maintenance and upgrades of server and network hardware
  • Configure and troubleshoot backup jobs, back up tape rotation on daily basis, perform file and full server restores using Symantec backup exc.
  • Provide project support by configuring DNS, DHCP, GPOs and Active Directory changes and implementations as needed.
  • Knowledge of document management application such as Onbase, Kofax and Move it.
  • Coordination with vendor / Service provider for problem resolution.

Confidential

VMware Windows Admin

  • Planning and implementing Server setup, configuration administration for Windows 2008, Windows 2003 Windows 2000 Server and Active Directory Administration
  • Responsible for managing Windows and VMware.
  • Installation, configuration, administration, troubleshooting and maintenance of VMware virtual infrastructure ESX 3.x and ESXi 4.x vSphere platforms.
  • Creation and management of Virtual Machines and Templates.
  • Creation of clusters for HA High Availability, DRS Distributed Resource Scheduling and vMotion. Manage VMware virtual infrastructure with Virtual Center Server 4.x .
  • Conversion of physical servers to virtual environment using P2V and VMware Converter.
  • Administering rights for Users and Groups for Virtual Center access.
  • Created and configured new VMs for SharePoint, Business Objects and PeopleSoft applications as per their requirements.
  • VMware administration - Implementation, Multi-pathing, Performance tuning capacity management.
  • VM cluster administration: configuration, Load balancing, administrating physical and virtual network connectivity.
  • Involved in planning implementation of new VM infrastructure at Singapore site and revamping the existing VM infrastructure at Weilberg Germany , Israel Lauren sites.
  • Coordinated Implemented the UCS Migration project Migrated old VM infrastructure from HP Blade System to the new Cisco Unified Computing System UCS Blade Servers.
  • Involved in the planning and Implementation of Disaster Recovery at the Milpitas Datacenter. Built a parallel and redundant VM Infrastructure and migrated tier-1/critical application VMs. Rebuilt Root Domain Controller that was corrupted, all the physical and Virtual servers were brought online as per the policies, and the services were restored to normalcy within 32 hours of the Disaster caused by fire at the Milpitas Data Center.
  • Perform advanced trouble shooting of Windows AD/ VMware/Hyper V failures L2 level support.
  • Handle escalations from L2 incident Management team.
  • Coordination on Problem analysis and providing RCA Root Cause Analysis .
  • Plan, execute and report Availability, Performance Capacity management of Wintel servers and services.
  • Coordination with vendor / Service provider for problem resolution.
  • Change Impact analysis and Change coordination
  • Strong Understanding of ITIL Process.
  • Resolving Windows Cluster incidents and problems.

Confidential

Windows VMware Administrator

  • Provided application teams secure and patched systems within the proper OS and middleware software lifecycle standards
  • Maintained and patched a robust and burgeoning VMware 3i environment of over 100 hosts and 1600 VMware guest operating systems hosted on enabling SAN technologies such as EMC, HP, and NetApp SAN storage solutions.
  • Patching using BigFix Enterprise Management software for 3500 physical and virtual servers monthly. Maintain security and functionality of the Intel/AMD based server environment. Maintain server patching documentation methodology.
  • Responsible for managing VMware environment, knowledge of implementing VMware HA, DRS
  • Performed P2V, V2V migrations using VM Convertor.
  • Troubleshooting Windows OS, VMware ESX 3.5/4.0 and application issues. Provide 1st and 2nd level support for critical IT business emergencies and issues.
  • Experience working in a high-availability clustered environment
  • Detailed Windows Server, VMware, x86/x64 hardware qualifications, and proof of concept testing to include Windows DFS, Clustering technologies, McAfee ePolicy agent deployments and file exclusions, and immense TSM/CBMR Backup troubleshooting skills.
  • Working knowledge of Load Balancing, Vmotion, Storage Vmotion, HA, DRS Memory Virtualization.
  • Experience in TCP/IP connectivity and x86/x64 Operating System troubleshooting, installation, configuration and support of business application software suites
  • Provided Backup Recovery support using TSM Tivoli Storage Manager , Autosys, CBMR Cristie Bare Machine Restore , TBMR Tivoli Bare Machine Restore .
  • Managed, harmonized, improved operational procedures, processes, and documentation as it is related to change management, problem, incident, and release management within strict accordance with globally adopted and site SOP
  • Participated in IT systems Disaster Recovery and high availability planning for business clients.
  • Follow highly technical documentation and knowledge on Windows Cluster technology for all current versions of the Windows Server Operating System. This includes Windows Server 2008 fail-over MS Cluster Technology utilizing boot from SAN systems and complex network requirements.
  • Install and maintain Stratus FT series fault Tolerant systems running Windows Server 2003 and 2008 x86/x64 Operating Systems.
  • Active Directory users, groups, and computers including delegating authority and applying permissions to various member servers' nomenclature.
  • Provided 1st and 2nd level 24x7 after-hours supports to application and infrastructure teams via hot pager assignment every five weeks.

Confidential

Window Systems Engineer

  • Windows 2000, 2003 and 2008 Servers Clients utilizing multiple domains and client configurations.
  • Built and deployed Windows 2003 Servers and Active Directory infrastructure.
  • DNS, WINS and DHCP for Microsoft OS.
  • Microsoft Exchange including installation, maintenance and upgrades from 5.5/2000/2003/2007
  • Experience in Providing advanced troubleshooting for VMware ESX 3.5/NetApp SAN/NAS environments
  • Experience in Operational Support of the VMware 3.0 and 3.5 Infrastructure
  • Responsible for configuration and management of VMware virtual center, VMware HA, VCB, Automated provisioning and VMware clustering.
  • Responsible for Managing VMware connectivity with shared storage SAN solutions
  • Coordinated and implemented disaster recovery policies, procedures. Implemented archival services Arc serve / Backup Exec
  • Experience Capacity management Support
  • Experience in configuration of windows 2008/2008 R2 servers to meet business requirements may include OS, IIS, SQL, .NET and other applications.
  • Expertise in Creates and maintains customer loyalty by serving customers above and beyond their expectations.
  • Responsible for OS upgrade, Patching and migrations.
  • Responsible for the procurement of systems infrastructure hardware, servers, and software.
  • Responsible for virtual server analysis and capacity planning and testing for the remote office's LAN/WAN environment.
  • Responsible for Citrix Server infrastructure software support.
  • Knowledge of IIS and SQL Server 2008 and good knowledge General knowledge of DNS
  • Experience in troubleshoots and resolves moderate system service issues and OS level issues

Confidential

Windows Support Engineer

  • Troubleshoot, optimize Exchange performance
  • Perform Exchange database maintenance, Exchange database backups and restore
  • Schedules and coordinates level-appropriate maintenance.
  • Expertise in Creates and maintains customer loyalty by serving customers above and beyond their expectations.
  • Responsible for Windows 2000/2003 server, DNS, and TCP/IP support.
  • Experience with IIS and SQL Server 2003 and good knowledge of DNS
  • Responsible for OS Support, patches and upgrades
  • Responsible for Managing VMware connectivity with shared storage SAN solutions
  • Virtual memory defragmentation issues.
  • Responsible for the procurement of systems infrastructure hardware, servers, and software.
  • Responsible for Citrix Server infrastructure software support.
  • Disaster recovery scenario including preparation and implementation exercises to include but not limited to Microsoft Exchange Cluster.
  • Public folder Replications
  • Maintains an accurate picture of existing server hardware and virtual environments to provide server resources for projects
  • Responsible for Virtual server analysis and capacity planning and testing for the remote office's LAN/WAN environment.
  • Experience in troubleshoots and resolves moderate system service issues and OS level issues
  • Successfully resolved over 300 cases

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