PROFESSIONAL SUMMARY:

Highly motivated and dedicated Solutions Architect with 10+ years of leadership experience in development and implementation of technical solutions. Exceptional problem solving skills and effective communication has allowed me to consistently deliver solutions with a high level of customer satisfaction.

CORE QUALIFICATIONS

Solutions DevelopmentCloud Computing

Disaster RecoveryArchitecture Methodologies

Project ManagementWindows 2003/2008/2012

Technical DocumentationEffective Communication

EXPERIENCE:

Confidential, Somers, NY

Infrastructure Architect, Strategic Outsourcing

Responsibilities:

• Infrastructure Architect for Confidential in support of external clients responsible for designing infrastructures to include servers, storage, virtualization, networks and the physical facilities to support the application and business processes as requested by the client.
• Responsible for defining plans and strategies for architecture and standards that typically generates $5 - 20M in changes per year.
• Datacenter relocation of 2000+ midrange servers from a multiple datacenter model to a dual datacenter model.
• Deployed a Private Cloud infrastructure at the Hartford and Boulder data centers that included full virtualization of servers and storage using VMware and Confidential ’s SAN Volume Controller (SVC).
• Partnered with customer and vendors to develop solutions to migrate and upgrade out of support applications to supportable and current versions. Included migrating legacy Windows 2003 servers to Windows 2008/2012, upgrading to SQL 2012 and Exchange 2010.
• Designed and upgraded the Disaster Recovery Test environment and provided expert level troubleshooting during testing with thorough knowledge of environment, network, and customer applications.
• Provided continuous support as a Subject Matter Expert for the Disaster Recovery environment to increase functionality, drive improvements, and gain further efficiencies.
• Reviewed configuration and performance data to perform customer application migrations and hardware refreshes to enhance system performance.
• Gathered and analyzed client I/T needs and translate these needs into requirements to create technical solutions for clients.
• Developed all required technical documentation to include Solution Design Document and operational support documentation utilizing repeatable templates, standards and processes for all solutions.
• Worked with Chief Architect to develop Technology Roadmap, Data Center Relocation Reference Architecture and Disaster Recovery Reference Architecture documentation.
• Built and maintained strong relationships between the client, account teams, and service delivery teams through effective leadership and communication skills.

Confidential, Hawthorne, NY

Delivery Project Executive

Responsibilities:

• Service Delivery DPE responsible for providing all aspects of services delivered in the Web Hosting environment.
• Provided account leadership to the service delivery team and directed teams to develop program, project, product, and business strategies and implemented resulting solutions to meet contract deliverables.
• Ensured client needs were satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managed the implementation of these partnerships to ensure positive customer satisfaction.
• Ensured that the engagement team completed and identified technical requirements and design proposal for the customers’ web hosting solution.
• Managed critical situations for several different accounts and drove issues to resolution to ensure customer satisfaction and quality of service delivery.
• Managed contractual costs, schedules, and service deliverables as they related to the delivery organization.
• Developed and maintained operational and process documentation and identified process improvements.
• Maintained the client project plan of all client deliverables and coordinated tasks with all areas of Service Delivery.
• Expert level knowledge was required across Project Management methodologies, emerging technologies and technical solutions pertaining to the client needs.

Confidential, Stamford, CT

Technical Expert

Responsibilities:

• Provided top-level support services as a member of the Advanced Technology Group.
• Identified solutions and recommendations for clients’ technological integration, network operating system and network infrastructure issues.
• Assessed new technologies and techniques for in corporation into solutions toolkit and best practice knowledge base.
• Provided problem verification and resolution in support of all Hyperion products.
• Primary functions included diagnoses of server and client environmental problems as well as network performance analysis and optimizing configurations.
• Technology included Novell, Windows NT, MS Terminal Server, and Citrix Winframe and Metaframe.

Confidential, Hawthorne, NY

I/T Specialist, Systems Integration

Responsibilities:

• Built, configured and supported Windows NT 4.0 and Windows 95 workstations on desktop and ThinkPad machines.
• Installed, administered and maintained Windows NT Servers on local area network.
• Developed and implemented procedures for new workstation deployment.
• Delivered senior level deskside support services to include problem determination and resolution, consultation on hardware and software configurations, and assistance with acquisition of workstations and peripherals.
• Managed technical projects and implemented technical solutions.
• Provided project planning and implementation for software migrations, software/hardware upgrades and relocation of departments to include coordination of network and communication connectivity in new infrastructures.
• Provided training and demonstrations of supported products as well as new products and technology.

Confidential, Greenwich, CT

Help Desk Consultant

Responsibilities:

• Provided PC configuration and software support to UST Corporate, Regional and Field Sales offices.
• Analyzed, diagnosed and resolved user problems in a timely manner to reduce loss of productivity.
• Installed and configured new software packages and upgrades.
• Trained users on corporate standard software as necessary.