SUMMARY:

• Over 7.5+ years of strong experience in analysis, design, development, and testing and deployment of software applications mainly based on the Web Centric, n - tier and Client-Server architecture.
• Over 5.5 yrs Has very good experience in FileNet products like P8 Content Engine, Image Manager, Confidential Content Manager OnDemand, Application Engine, Process Engine, Records Manger, Business Process Manager, eProcess Workflow, Panagon IDM Desktop, Panagon IDM Web Services 3.3, Rightfax, Panagon IDM Document Services, Report Manager, Forms Manager, FileNet Capture, Visual work flow 3.2, Image Services 4.1, Capture etc.
• 5+ years of extensive experience in the field of FileNet System Administration using FileNet P8 tools such as FileNet Enterprise Manager (for CE Administration), P8 Workplace (for AE administration), Process Configuration Console, Process Task Manager & Process Administrator (for PE administration) and 3+ years experience on Kofax Ascent Capture Administration.
• Extensive experience in FileNet Image Services, document management and Workflow infrastructure Implementation/Administration, Capacity Planning, Upgrades and Product vendor coordination/management.
• 4+ years of extensive experience in the field of Imaging using FileNet Panagon suite comprising of FileNet Imaging Services, FileNet Content Services, FileNet Eprocess, FileNet IDM Desktop & FileNet Panagon Capture Professional
• Worked on OSAR, MSAR, CSAR, ICR/OCR, Datacap, Cold, HPII, MRII technologies
• Strong J2EE, Design Patterns, Object Oriented Programming, JSP, JMS, Portals, Servlets, Struts, JDBC, JNDI, EJB 1.x/2.0, Web Logic 6.x, Web Sphere 4.0, JMS, XML, AJAX, XSL, XSLT, DTD and Parsers, Oracle 8x/7x, SQL Server 6.x, Unix, Linux JavaScript, UML (Rational Rose), VBScript, Internet Information Server 4.0/5.0 and Apache Web Server. Knowledge of Web Services, SOAP, WSDI, XMP.
• Expert knowledge of FileNet PE, CE, BPM design, and eForms design and expertise with the full line of FileNet products
• Development experience on Confidential Web Sphere 3.5/4.0/6.0, BEA Web logic 6.0/6.1/7.0 and configuration including web logic tuning, clustering & security.
• Experience in Problem Solving, Backup and Recovery Procedures for Web Sphere Application Server
• Provided 24x7 On Call support for all Production environment.

TECHNICAL SKILLS:

Operating Systems: MS-DOS, Windows 98/2000/XP, UNIX, AIX, Z O/S, RED HAT LINUX, Solaris, HP-UX, Windows 2000 Advanced Server

Content Management: FileNET P8 Content Engine, Image Manager, Confidential Content Manager OnDemand, FileNET Capture Professional, Kofax Ascent Capture, Business Process Manager, Business Process Frameworks (BPF), Panagon Image Services, Content Services, OSAR, MSAR, CSAR, HPII, MRII etc.

Languages: Java 1.4, J2EE, NET, ASP.Net, COBOL,VB.NET, C#, VB6.0, SQL, PL/SQL

Databases: Oracle, MS SQL Server, My-Sql, PostGre Sql, MS-Access and DB2.

Web Related: HTML, XML, Java Script, Servlets, JSP, JMS, AJAX, SAX/DOM, JSTL, AJAX and PHP4

J2EE Technologies: JDBC, JNDI, RMI, EJB, Java Beans.

Application Servers: Confidential Web Sphere 5.0/6.0/6.1, Web logic 6.X/8.X and JBOSS 4 Application server

Web Server: Tomcat 4.X/5.0, Resin 2.1.5

IDE & Versioning Tools: Eclipse, WSAD 5.0, Idea Intellij 6 (jet Brains), Jbuilder, VSS, CVS, Jbuilder, Idea Intellij and Eclipse

Frameworks: Struts, CASPER and Spring

METHODOLOGIES: Unified Modeling Language (UML) with Rational Rose

O/R Mapping Tool: Hibernate 2.0

Design Patterns: Singleton, Data Access Objects, Value Objects, Business Delegate, Session Façade, Business Interface, Service Locator, Model View Controller Architecture and Front Controller.

TOOLS: Edit Plus, Microsoft VISIO, Microsoft Access, MS Word, MS Excel, MPP, ERWIN, Dream Weaver, Perl programming, Front-Page and Toad.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

FileNet Administrator

Responsibilities:

• Administering and supporting EDM applications to day-to-day monitoring, problem resolution and root cause analysis.
• Developed policies and procedures designed to ensure the integrity of the application environment.
• Defined strategies and solutions to improve the performance and access of imaging/workflow applications.
• Worked with peers and associates as a teammate to ensure that imaging/workflow technologies meet the business requirements for stability, performance, availability and usage.
• Function as on-call support for all EDM applications.
• Monitor Remedy and Service now Tickets, Analyze tickets and provide resolution as per the service level agreements (SLA). Tracks status of client inquiries coordinates appropriate response and follows up to ensure client satisfaction
• Review with LOB (Line of Business) to understand their issues and requirements
• Providing manual health checklist of all the EDM applications.
• Releasing the work items which are stuck in error queues following the stack information.
• Check the availability space on all environments (Dev/SIT/UAT/Prod) and purge the log files.
• Purging the PE event logs for improving the performance in Live environment using VWlog commands.

Technology: FileNet P8 4.0,ECM, Content Engine, Process Engine, Application Engine, Business process Manager(BPM), Business Process Framework(BPF), Process Analyzer, Weblogic 9.2, Java,J2EE, XML, ORACLE 10.2, Sun Solaris 5.10, Shell Scripting, Windows 2003 Server.

Confidential, Naperville, IL

FileNet Administrator

Responsibilities:

• Administering and supporting SelecTemp and MedRecs applications to day-to-day monitoring, problem resolution and root cause analysis.
• Monitor Cherwell Service Tickets, Analyze tickets and provide resolution as per the priority level.
• Installation and testing of new releases and bug fixes for the applications
• Review and manage system logs (CE, AE, PE, Web sphere) and insure archiving.
• Tracks status of the client queries, coordinate with the client for the appropriate response and ensure client satisfaction.
• Determine configuration change requirements due to monitoring (e.g. establish content cache, additional PE isolated regions …)
• Add and maintain appropriate roles and groups associated with departmental and enterprise applications
• Start and shutdown FileNet components and Services when there is schedule maintenance on ECM-BPM Production servers
• Monitoring the Prod, Dev, System Test and UAT environments.
• Troubleshooting the problems such as content engine failed to deploy, failed to start due to LDAP, failed to start due to database & unable to create object store
• Supporting FileNet BPM Workflows.
• Generating Process Analyzer reports as per the client requirements.

Technology: FileNet P8 4.5 Content Engine, Process Engine, Application Engine, Business process Manager(BPM), Process Analyzer 4.5.1, Rendition Engine, Confidential Content Manager 8.4.1, Web sphere 6.1, Java,J2EE, XML, Confidential DB2, Windows 2003 Server.

Confidential, Newark, NJ

FileNet Developer

Responsibilities:

• Operationally, manage the day-to-day production support contracts to ensure operation conditions are performed and meet
• Alerts clients and team members when a major problem is suspected. And keeps them informed during outages planned or unplanned.
• Insure daily backups have completed successfully
• Coordinates with support team on developing process improvements and preventive maintenance procedures to ensure continuity of systems availability.
• Add and maintain appropriate roles and groups associated with departmental and enterprise applications
• Interface with PSEG security group to add and maintain LDAP users and groups
• Deploy and promote UI configurations through change management process
• Deploy and promote eForm configurations through promotion process
• Deploy and promote workflow maps through promotion process
• Monitoring Application availability and performance
• Monthly System performance statistics related to P8 application components for trending
• Identification and application of all patches and revisions associated with current and future configurations
• Disaster recovery planning and drills as it relates to P8
• Monitor Remedy Tickets, Analyze tickets and provide resolution as per the service level agreements (SLA). Tracks status of client inquiries coordinates appropriate response and follows up to ensure client satisfaction
• Review with LOB (Line of Business) to understand their issues and requirements
• Technical documentation and System Appreciation Documents for the In Scope applications, user documentations, help files etc.
• Installation and testing of new releases and bug fixes for applications
• Review and manage system logs (CE, AE, PE, Weblogic) and insure archiving
• Monitor review P8 patch and version releases including deployment of patches and release through appropriate change management process.
• Assist with maintenance of enterprise standards regarding UI, properties and workflow configurations
• Insure virtual machines are performing adequately to support development and production initiatives
• Modify configuration of Weblogic Content Engine for optimum performance.
• Modify configuration of Weblogic Application Engine for optimum performance.
• Modify configuration of Process Engine for optimum performance.
• Modify configuration of P8 instance of Oracle for optimum performance.
• Modify configuration of K2 (content based search engine) for optimum performance.
• Modify configuration of Rendition Engine for optimum performance.
• Modify configuration of P8-SAP connector for optimum performance.
• Determine configuration change requirements due to monitoring (e.g. establish content cache, additional PE isolated regions …)
• Produce monthly performance reports.

Technology: FileNet P8 4.5.1,ECM, Content Engine, Process Engine, Application Engine, Business process Manager(BPM), Business Process Framework(BPF), Eforms, Records Manager, Rendition Engine, Content Collector, Dashboard and Usage Reporter, Weblogic 9.2, Java,J2EE, XML, ORACLE 10.2, Sun Solaris 5.10, Shell Scripting, Windows 2003 Server.

Confidential, Denver, CO

FileNet Panagon Admin

Responsibilities:

• Install FileNet Image Services 4.1 on Sun Solaris server.
• Configure New system as our current production system
• Setting up a New DR/QA server and need to connect Prod Fort Wayne Server to new Fairland DR server for two weeks
• Migrate Fort Wayne Data center to our DR Tampa Data center
• Configure Tampa server as our new Prod Server.
• Shutdown Fort Wayne production server and bring up Tampa as our new production server.
• Replicate to new Fairland DR server from Tampa.
• Created, interpreted and debug POSIX (KORN) Shell scripts.
• The POSIX shell builtins and conditionals to control our production script creating loops, interactive programs, and functions
• Installed ADR with Kofax drivers on capture for document processing and document recognition.
• Updated ADR properties using capture templates and capture path.
• Document processing: black border removal, blank page detection etc
• Document recognition: 2D barcode recognition
• Enabled the ADR service to processes the batches through Recognition saving the field names and values to the repository.
• ADR generates field values which are stored as attributes during ADR processing
• Enables characters recognition and correction on ADR
• Enable ADR Completion for data base lookups and validate rules after ADR correction
• Installed and configured FileNet IDM Desktop 4.0, Capture Professional 4.1, Kofax Image controls.
• Created folders, settings, templates and capture path in Capture

Technology: Sun Solaris 10, FileNet Image Services 4.1, Oracle 10g, FileNet IDM Desktop, IDM Viewer, ISRA API, Veritas Volume Replicator 5.1, Flash-snap and Volume migration, Posix Shell Scripting, FileNet Capture Professional 4.x/5.x, Advance Document Recognition, FileNet WebServices 4.0, FileNet OpenClient 4.0, SAP GUI, VB.Net, ASP.Net, Windows Server 2003.

Confidential, Chicago, IL.

File NET Developer and Admin

Responsibilities:

• Administered the FileNET Content Services related to System security adds, deletes, disk space management, backups, support onsite and FileNet users
• Involved in day-to-day system monitoring, trouble-shooting, and maintenance including systems upgrades.
• Adding a new shelf, assigning shelf to current repository, understanding shelf layout in all environments, set up document class and set up CVL in Content Services using CS Explorer.
• Understanding user CS security and able to make changes.
• Start and Stopping the Content services, verify CS is running and startup scripts.
• Applying patches to content services and understanding space allocation
• Involved in CDL Definition design, Queue Definition Design.
• Created custom appearance GUI. Modified and added functionality to existing common ActiveX DLL thick client to perform work database and Workflow object functions.
• Involved in project scheduling, database design, configuration management, technical documentation, and implementation methodologies
• Managed Application deployment, back-up, recovery experience in various FileNET products
• Support, development, and integration of custom FileNET applications (EProcess, Content, and Image Services)·
• Create design documents, deployment documents, Support, development of Visual Basic applications in a Microsoft environment integrated to a FileNET backend
• Involved in Performance monitoring, Troubleshooting and problem resolution
• Creating, Query, Participate, and Administer workflow also enabling Reassignment of Work.
• Created Operational model based on business requirements, Extract technical requirements from functional reporting
• Extensive client interaction and business user interaction for requirements gathering
• Create user's and user groups for specific functional work processing and collected user input statistics
• Involved in discussing House Keeper background module for NT Scheduling to clean up items over a period of time
• Collection of user requirements, development of technical specifications and providing documentation
• Developed the architecture of the system and set up the environment as per specifications
• Indexed the legal documents, document retrieval, bar code detection, auto indexing, routed the documents, applying the different type of security, eProcess workflow, contents services to manages different type of documents, export and import utility modules are developed for updating and maintaining the data services.
• Experience in workflow analysis and design background in financial services, loan-servicing areas using Jacobson uses cases methodologies in mind.
• Added the record management properties using FileNet content services, image services.
• Developed the User interface windows with ASP and Java Script.
• Worked with work classes, work queues, work objects and batched them in a queue.
• Using eProcess workflow processed the queue object, tracked the particular queue and assigned the work item to the users.

Technology: FileNET Content Services 5.4 SP2, WCM, Application Engine, EProcess 5.1, IDM Web services 3.3, FileNET Capture Professional, Java, J2EE, JSP, HTML 4.0, DHTML, Jscript, Solaris 7.0, FrontPage 2000, Content Management System, WSAD, XML, XSL, Oracle 9i, Windows 2000 & Windows NT 4.0, MS SQL2000

Confidential, Hartford, CT

FileNet Developer and Kofax Administrator

Responsibilities:

• Gathered business requirements and designed the workflow in Process designer. Developing, validating and transfer automated workflows onto the Process Engine using File Net’s Business Process Manager (BPM).
• Extensive client interaction and business user interaction for requirements gathering
• Create user's and user groups for specific functional work processing and collected user input statistics
• Effectively designed and developed various launch, step processors, automatic work performers, and Java Components that complete the business process.
• Involved in the development of back end processes (component steps, automatic work performers and System steps) that link the steps in the automated business workflow and update the work items accordingly.
• Created various Bp8 Custom Object Classes including Case, Attachment etc.
• Used Business Process Framework (BPF) Explorer to create various case fields, case types, mapping case fields to CE and PE properties and mapping case fields to case types.
• Designed Case Layouts as per business needs.
• Using BPF Explorer created & configured various Inbaskets, Users, Roles, for example for Agent, Supervisor, Director, Manager Etc required for the project.
• Created Custom Tools and Custom Tabs for the Inbaskets using BPF Explorer.
• Used BPF Web applications to develop custom tools to make use of Eform with workflow policy as step processor, custom tabs, event handler, workplace integration servlets, custom actions, business objects and Lookup servlets.
• Developed code to lookup database when an application field is selected in the Case tab.
• Developed java based application to get the popup box in a step processor at workplace using ear file.
• Wrote many stored procedures, Oracle PL/SQL, SQL queries under Oracle environment
• Designed and developed Filenet user interfaces using the FileNet Content Engine API and ISRA API.
• Created an Object Store, custom folders and custom document classes on the File net’s Content Engine using Filenet Enterprise Manager to facilitate the storage of project related files
• Extensive worked with Confidential FileNet P8 BPM/CM implementation and Solution the problems
• Involved in migration of Work Router project from FileNet 3.5 to FileNet 4.0.
• Used FileNET Capture product for Scanning, Indexing, Image Verification (OCR/ICR) purpose
• Involved in the creation of Workflow Definitions and identifying the properties
• Hands on experience on Component Queues using Process Engine, Content Engine API’s and in using WSAD 5.1 and ANT tool and log4j.
• Working and retrieving the Log Files in process engine.
• Managed day-to-day activities, which includes designing, coding, testing activities, debugging, writing the documentation.
• Had extensive experience with the Filenet architecture in a large environment in order to implement new instances of Filenet
• Developed enterprise Java beans, Servlets, Server side Java code, JSP code, web services for the same.
• Designed and developed PL/SQL programs to migrate items from legacy system using Standard import Program
• Extensive worked with Confidential FileNet P8 BPM/CM implementation and Solution the problems.
• Involved in administrative activities related User admin, backups, batch classes, import/export and doc class development and integration.
• Configured System Dialogue configuration - folders and configuration
• Assisted in the configuration and testing of production level computing systems and installed incremental changes, patches and upgrades to all computing systems related to the Kofax Capture
• Provided tier 3 support for incident resolution and service requests processes for technical problems and IT issues, including Kofax Ascent Capture
• Performed Kofax Capture application testing including user interface functional testing and output/reports testing

Technology: FileNET P8 4.0 such as Content Engine, WCM, Application Engine, Process Engine, Kofax Ascent Capture Java, J2EE, JSP, HTML 4.0, DHTML, Jscript, FrontPage 2000, Content Management System, WSAD, XML, XSL, MS SQL Server, Windows 2000 & Windows NT 4.0,MS SQL2000

Confidential, Brooklyn, NY

FileNet P8 Developer/Admin

Responsibilities:

• Installation of base operating system, service packs (e.g. Solaris or Windows) and LDAP providers (Active Directory).
• Installation of Web logic software and Oracle database.
• Installation of FileNet P8 Content Engine and Application Engine.
• Creation of P8 taxonomy on Content Engine.
• End user access and addition of new document types procedures
• Disaster Recovery operations and maintenance process.
• Worked with HRA on document federation from HRA IS to HRA P8. Waiting for latest HRA document counts. 25.5M records have been federated into HHS-C to date, with about 4.5M queued up. HHS Federation will continue until all records in queue have been federated
• Made the cutover of HHS Document Management to Site B (DR).
• Worked with Confidential in solving the slow federation issue.
• Worked with HRA DBA in solving slow database performance during federation. Worked on work around to make database perform better when federation queries are executed. Database performances have improved.
• Implemented new work around in pre-production and production environments.
• Keep Monitoring HHS Document Management Federation
• Support and maintain HHS Document Management FileNet P8
• Bring the system up after a Disaster.
• Troubleshooting the problems such as content engine failed to deploy, failed to start due to LDAP, failed to start due to database, CFS-IS error, CFS-IS not federating any documents, unable to create object store
• Check HRA Oracle Database on Oracle Server
• Check HRA FileNet IS Import Agent
• Check HRA FileNet P8 Content Engine

Technology: FileNET P8 4.5, Content Engine, Image Manager (ISRA), WCM, Application Engine, Process Engine, Kofax Ascent Capture, CFS-IS, Web Logic Administrative Console, Java, J2EE, JMS, Portals, AJAX, HTML 4.0, Deja Viewer, DHTML, Jscript, FrontPage 2000, Content Management System, XML, XSL, ORACLE 9i, Windows 2000 & Windows NT 4.0,MS SQL2000, Web Sphere 6.0

Confidential, Sacramento, CA

FileNet Administrator

Responsibilities:

• Involved in Administering FileNET Process Engine, CE, Image Services, Capture Professional
• Developed java based application to get the popup box in a step processor at workplace using ear file.
• Wrote many stored procedures, Oracle PL/SQL, SQL queries under Oracle environment
• Designed and developed Filenet user interfaces using the FileNet Content Engine API and ISRA API.
• Created an Object Store, custom folders and custom document classes on the File net’s Content Engine using Filenet Enterprise Manager to facilitate the storage of project related files
• Extensive worked with Confidential FileNet P8 BPM/CM implementation and Solution the problems
• Involved in migration of Work Router project from FileNet 3.5 to FileNet 4.0.
• Used FileNET Capture product for Scanning, Indexing, Image Verification (OCR/ICR) purpose
• Involved in the creation of Workflow Definitions and identifying the properties
• Hands on experience on Component Queues using Process Engine, Content Engine API’s and in using WSAD 5.1 and ANT tool and log4j.

Technology: FileNET P8 3.5 Content Engine, Image Manager, WCM, Application Engine, Process Engine, Business Process Manager, Kofax Ascent Capture, Java, J2EE, JMS, Portals, AJAX, HTML 4.0, DHTML, Jscript, FrontPage 2000, Content Management System, WSAD, XML, XSL, MS SQL Server, Windows 2000 & Windows NT 4.0,MS SQL2000