SUMMARY:

• AZURE CLOUD “Design & Architect” Hybrid Cloud (10/ ) Microsoft Partner Network At present I have been tracking and completing Microsoft AZURE since its infancy and launch. Enrolled as a Microsoft Partner
• I have followed the evolution of AZURE labs for “Designing & Architecture” Hybrid Cloud March 2015, AZURE Starter Kit February 2015, and AZURE CLOUD boot camp lab web portal design at Microsoft Headquarters 20013 twice because initially the Active Directory component and SQL Server components were not ready to be deployed into the IaaS or PaaS or SaaS. The AZURE technology weekly continues to evolve and I track and participate in each new addition through Microsoft’s Partner Network. In efforts to remain marketable and on the cutting edge of development and technology through all the
• DevOps phases, I attended Microsoft’s “App Services” the week of 4 - 7-2015 and Storage Services for any programmable language as open source interoperability for the Cloud. Applying this technology in the Public and Private Cloud Infrastructures and view the functionalities. AZURE Active Directory
• Connect Tool was applied for migrating on premises Active Directory object, passwords and User-IDs to the CLOUD and configured Multi-Factor Authentication for AZURE resources. Administered System Center 2012 SCOM and SCORCH with DPM and other components. Familiarity with Microsoft System Center Suite 2012.

PROFESSIONAL EXPERIENCE:

Confidential, Savannah, GA

Senior Systems Engineer

Responsibilities:

• Build and migrate Windows 2008 and Windows Server 2012 R2 on UCS Cisco Systems for various environments, DMZ zones and production and test domains.
• Provide Patch updates, SCCM Packaging for Wintel Server Systems.
• Established Security Baselines in SCCM for both physical and virtual machines.
• Harden operator systems utilizing Nessus Security Scans and installing RSA and Sophos applications. Used Tripwire to security environment.
• Monitor systems with SCOM and Solarwinds.

Confidential

Systems Engineer

Responsibilities:

• Supported Enterprise Domain for Forrest and AD Infrastructure for the World’s Largest Pork Production Plant in Tar Heel, North Carolina and through Continental USA and Asia.
• Installed and supported CA-System-Edge products.
• Installing, configuring and maintaining Windows 2003 servers and 2008 R2 and Windows 2012 Servers hands on experience. Knowledge in Active directory, DNS, DHCP, WINS, VMware and related components
• Configure the Server for first installation (Raid Configuration “RAID 0/0+1/5 Configuration).

Confidential, Washington DC

System Analyst

Responsibilities:

• Provide system administrative support for Geo-Eye's production infrastructure on an infrastructure that consists of the satellite command & control and imagery production hardware and software.
• Supported with common WAN transport technologies and capacities including T1, DS3, carrier Ethernet, MPLS, and metropolitan fiber.
• Monitoring with Solarwinds and PING UTILITY and TRACERT as well as other TCP/IP tools.
• System Administrator for SCOM System Center Operations Manager and Solar-Winds networking monitoring tools for alerts. Experience in large-scale (2500+ servers) Microsoft cluster systems.
• Troubleshooting Hardware and Operating system, Firmware, BIOS related issue hands on.
• Fine-tune the system for optimal performances
• Patch administration and deployment Planning and implementing fixes/Patches - Independently generated solutions based on analytical, technical skills and business knowledge
• General Knowledge of Storage, Networking and backup devices & tools
• Familiar with ITIL framework on Incident, Change and problem management processes
• Weekly preparation and meeting SLA for CMDB and CAB submission - Escalations handling on production system with Windows server team for the ITIL process.
• On-call support 24 X 7 for operations and night shifts
• Design and implement enterprise datacenter virtualization technologies and architecture, capacity, and solution design using VCenter tool.
• Support the most recent technology with modern datacenter toolsets, platforms, and integrations as well as work with VMware in AZURE supporting multiple datacenter disciplines to include compute, storage, networking, firewalling, auditing, and security.
• Strong knowledge and experience of Windows Active Directory architecture
• Handle day to day issues related to file and print servers and AD permissions
• Deploy and troubleshoot windows group policies and domain rollouts
• Day to day management of Windows server based enterprise class distributed environment
• Perform daily systems monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, by reviewing system and application logs, and verifying completion of scheduled jobs
• Exceptional documentation, organization, and communication skills both orally with colleagues and through written correspondence
• Experience with Windows, Citrix and ESX systems administration and support
• Strong IT and Data Center infrastructure knowledge and experience
• 16 Years of experience in administering and installations of Windows Server NT 4.0/ 2000/ 2003/ 2008 Server / 2012 R2.
• Experience in working on File Servers, Printer administration and tools like Robocopy.
• Knowledge of DHCP, DNS & WSUS.
• Installation of UCS blades, RAID configuration
• Good experience on installation, configuration and managing VM Ware environment.
• ESX5.1 installation on UCS blades
• Experience in using P2V, and VMware virtual center.
• Experience in high level diagnostics & troubleshooting of VMware ESX server environment, failed P2V’s.
• Knowledge of implementing VMware HA, DRS. (1.) Independently resolve tickets within SLA
• Provides inputs to modify/update/design standard operating procedures and work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update the knowledge base
• Coaches analysts for correct routing of tickets, capturing critical information
• Complies to regulatory requirements
• Participates in troubleshooting and team Bridge calls
• Used SCOM and Solar Winds monitoring tool for Microsoft core enterprise systems,
• Citrix, Remote VPN and SQL Server databases as well as clustered LOB mission critical systems.
• Administered Windows Server 2012 and System Center console and all its components.
• Acted as the main interface leading day-to-day operations with Wintel resources and managing system on the Tar Heel LAN for Smithfield Packing, maintained server platform supporting Accusort and SAS plant software automation for local production LAN.
• Team support for migration of 1,000 new servers introduced as an infrastructure upgrade for both domestic and abroad for Enterprise Solutions.
• Support and administer Group Policy to target specific Groups and Roles during specific task.
• Supported Citrix XenApp, Active Directory, DHCP and DNS Server administration and support.
• Utilized ITIL v3 and Fujitsu of America's Triole ticketing system change management system to track and update changes in a controlled environment.
• Created and maintained documentation in support of an enterprise network.
• Supported a flexible work schedule to be on-call 24x7 as part of a rotation.

Confidential, Washington, DC

Team Lead Systems Engineer

Responsibilities:

• DEE Enterprise Email Migration for NIPR/SIPR DoD clients for Microsoft Outlook migration to Office365 clients.
• Create and support BlackBerry accounts and user devices
• Created Active Directory accounts for Users and Computers and other administrative functions.
• Assisted team with CLOUD deployment for email clients and Office-365 configuration and deployment and security infrastructure accordingly.
• Assisted the Windows 7 deployment SME for services to upgrade 18,000 Department of Defense Pentagon staff employees from Windows XP to Windows 7 Enterprise Edition a Windows Platform with over 1,500 servers utilizing System Center 2012, Active Directory, VMWare and Citrix technologies. Includes engineering, designing, and testing to support the upgrade from the existing Windows XP operating system running on desktops and laptops to the Windows 7 operating system. Upgraded existing computers to Windows 7 (preferable 64-bit OS except for case-by-case where 32-bit OS is required).
• Developed documentation of the customer’s current state of operations and recommendations for Windows 7 and Office 2007/2010 migration.
• Supported and administered Group Policies for specific roles and functions as it related to give task. Deployed Policy changes and updates to WHS Groups for both NIPR and SIPR Users.
• Team Lead for five Desktop Technicians in area of expertise, to the successful conclusion of the deployment project. Provided leadership and work guidance to less experienced personnel and mentored staff. Remedy Ticket Queue management to meet SLAs and submit daily reports.
• Monitor ACD phone systems for audio technical support regarding VPN, Citrix, MobiKey, Authentication and Connectivity client issues as well as remote sessions. Support both SIPR and NIPR domains for Pentagon and Mark Center workstations.
• Hybrid Imaging Technician supporting desktop, Deskside, Remote Connectivity, MobiKey, VPN and phone systems as needed all around technician for all technologies to end-users.

Confidential, Washington DC

IT Production System Engineer

Responsibilities:

• Provide system administrative support for Geo-Eye's production infrastructure on an infrastructure that consists of the satellite command & control and imagery production hardware and software.
• Supported with common WAN transport technologies and capacities including T1, DS3, carrier Ethernet, MPLS, and metropolitan fiber.
• Monitoring with Solarwinds and PING UTILITY and TRACERT as well as other TCP/IP tools.
• System Administrator for SCOM System Center Operations Manager and Solar-Winds networking monitoring tools for alerts. Experience in large-scale (2500+ servers) Microsoft cluster administration for Enterprise Systems Satellite Operations Center (SOC), Data Center (NOC) and Equinix COLO site in Ashburn. Experience supporting Microsoft Active Directory, Microsoft Exchange 2007 and Windows Servers 2008 and Windows 2012 with Solarwinds, SCCM 2007 and SCOM technologies.
• Practical knowledge and a large experience of infrastructure services and support of corporate network and deployed $14,000,000 worth of new Dell R610 Servers and network equipment.
• He built 100 VMware Servers in the new Data Center environment via vCenter Console on Dell Blade Servers. Ability to understand and troubleshoot network issues involving DNS, TCP/IP routing, VPN, etc. Ground tracking stations to satellite systems and telemetry retrieval systems. Server hardware support, troubleshooting, and planning, patching deployment and upgrades.
• Provides hands-on support of local-area and wide-area networking for satellite systems and ground tracking stations (GTS) Ensures smooth operation and administration of systems by troubleshooting system errors and connectivity issues.
• Monitors operational systems, vCenter Server, HP Blade System, IBM Blades and Dell R610 Rack Systems, as well as build and active VMware Data Center servers and responds to alerts and high priority incidents, troubleshoots problems, communicates status to all appropriate parties and escalates critical issues until resolved. Builds new systems (servers and workstations) per documented procedures.
• Documents hardware and software configurations, maintains system inventory, and implements all computer system policies.
• Audits systems to ensure compliance with anti-virus, Internet connectivity and security patch policies, assist in the research, evaluation and implementation of major projects as required, maintains proficiency in technology, applications, or business sector through continuing .
• Offer 3rd tier support for on nights and weekends.
• Monitor database connectivity Microsoft SQL or MySQL and Linux, and uptime for MSSQL. Analytical skills to analyze issues and define appropriate solutions, act as a liaison between application development and Management teams. Utilized ITIL v3 Change Management Practices.
• VMware Datacenter Virtualization Support in a Datacenter environment. VMware VSphere “ ESX/ESXi at least 4.x. Experience with installation and upgrading VM environment, building/cloning of existing VM; backup and restore using snapshot technology.

Confidential, Washington DC

IT Engineer

Responsibilities:

• Temp-Contractor to cover employee strike until resolved for CDN Pilot.
• NOC Responsible for monitoring network related issues supporting digital media streaming
• Supported 1600 Wintel Servers with ~120 ESX and ESXi hosts supporting ~300 Virtual Machines.
• Ensuring the availability of the servers exceeds 99.9% Completing requested (per Project Managers, Departmental Management, and Application Developers) changes, repairs, and new server builds. HP c7000 Blade System, Flex-10, Virtual Connect. NAS, VLANS, TCP/IP.
• Provide support for Velocix and CDN Network Content Delivery Systems, (DMNOC) Digital Media Network Operation Global Support Center.
• Production Application monitoring tools to track processes and break downs in flow of data.
• Trace and monitor movie content sent to clients over SONIC Ring Direct-TV and Netflix.

Confidential, Rockville, MD

Systems Engineer/Lead

Responsibilities:

• Lead SCOM Engineer for Confidential generating reports, deploying Agents, creating rules and customizing management packs for SQL Server 2005 to generate data via management packs for Active Directory, Exchange 2007, Windows Server R2 and others.
• Lead Engineer for McAfee Endpoint Encryption Technology for Laptop security.
• Maintain current and in-depth knowledge of the Citrix, VMware and Microsoft virtualization product lines. Support Single Sign-on applications and technology.
• Review Group Policies with RSOP to determine resultant set of Policy and to simulate RSOP for Group Policy Modeling. Participate in the proposal process, lead technical response efforts for SCOM.
• Define, develop and implement actions according to account plans on accounts with account teams; participate in account relationship and issue management activities.
• Experience with the architecture, design, and implementation of Citrix enterprise products including XenDesktop, XenApp.
• Experience with supporting VMware enterprise products including ESX/vSphere, vCenter. Enterprise Server Support with printing, file server, and Domain Controllers, server operating system patch management. Administer standard protocols: TCP/IP, DNS, DHCP, WINS, IP, RPC administering enterprise Antivirus, enterprise backup applications McAfee Endpoint Encryption, supported “What’s-Up Gold” monitoring tools and NNMi IP-Monitor, and McAfee Endpoint Encryption, supported.
• Administer the System Center Operations Manager and other Monitoring solutions.
• Own and manage the design, installation, configuration, and maintenance of monitoring software and utilities, with SCOM expertise a specific technical requirement; performance management and monitoring application software and data.
• Debug performance management hardware and network issues, such as connectivity issues related to SCOM agents, SCOM console.
• Assist in the definition of alert thresholds.
• Integration support with other monitoring systems, SCCM 2007 administration and support for .msi packaging. Provide recommendations to improve monitoring environment, propose enhanced SCOM solutions to resolve issues, maintain current documentation, and implement industry best practices.
• Collaborate with Infrastructure Services and Application Management to define and set expectations on SCOM documentation to support the following items related to SCOM install and deployment: Install prerequisites, Install SCOM, Install agents, Deploy management pack, Tune management pack, and Deploy management pack. Develop and maintain SCOM product management and operations procedures, capacity planning, performance monitoring, change control records and other required documentation and processes.

Confidential - VA

Microsoft Image-Cast Engineer and IT Specialist

Responsibilities:

• Provided 2nd and 3rd Tier operations, maintenance and troubleshooting support for four primary and four standby servers which ran BlackBerry Enterprise Server Version 4.1.6 in a critical
• Availability environment assisted Tier 1 with Blackberry Smartphone troubleshooting as needed.
• Tracked and updated BES Standard Operating Procedures (SOP) as necessary; assisted with periodic maintenance and upgrades (OS, drivers, firmware),
• Provided day-to-day maintenance and administration of internal and customer systems, break/fix responses for internal and customer systems, worked on escalations from NOC/Support (Tier 1), and assisted Tier 3 Engineers as needed; solid understanding of network theory and capable of demonstrating this technical knowledge in "real world" situations; ability to assess technical and business impact of an IT incident
• Administration of Group Policies in Active Directory
• Proficiencies in the following technologies: Backup Exec, CommVault, tape drives systems, Microsoft OCS, SharePoint, MS SQL Server 2005/2008, MySQL, Active Directory, Dell Blade Server Systems, Server Builds & Maintenance, MS Exchange 2007, iSCSI, Cisco Catalyst Platform, Windows Security, Windows Server 2008, Windows WSUS Updates MS Terminal Services, Solarwinds, VMware View, MS Hyper V, Site Recovery Manager, and VMware VSphere.

Confidential, VA

IT Support Specialist

Responsibilities:

• Migration Project relocate 4 EPA Washington DC offices to Crystal City Virginia. Provided support Migrated EPA from Washington, D.C. to Crystal City, VA with new hardware rollout.
• Setup and installed Dell PC's with Windows XP operating systems as well as Blackberries and other devices.
• Diagnosed and resolved problems which occurred during the installations.
• Installed and set up external peripherals such as printers, scanners, etc. Implemented customer support policies, procedures and standards. Utilized terminal client, desktop remote tools and Remedy system.

Confidential, Washington, D.C

Systems Image-Casting Engineer

Responsibilities:

• Symantec Ghost design, implementation, and management of a Windows distributed multi - user, multi-vendor enterprise computing environment. Responsible for installing, configuring, securing, and maintaining Windows operating systems as well as hardware, software, and network components and services that comprise the overall computing environment. Monitored system performance, investigated problems, interacted with department heads, and consulted with campus clients on hardware and software needs. Developed and wrote technical documents including SOWs, SLAs and SOPs in support of BCP and disaster recovery efforts. Supported Lotus Notes clients and desktops with Adobe C 2, Adobe Photo Shop, ArcGIS, Macromedia Dream Weaver, Macromedia Design Suite, Fireworks MX, Flash, Quark XPress Passport 6.0, Spy-Ware Doctor, Power Quest Image Tool, Adobe GO-Live, Microsoft Visual Web
• Developer, Microsoft Publisher, and Push - Pull Technologies for Image Casting Student Desktop, Cyber-Caf and Employee desktop and workstations. Performed regular maintenance on workstations for speed and optimization and installed all updates and patches as needed to stay current. Set up audio visual equipment and classroom desktops by connecting projectors, smart-boards, and tablet PCs for the instructors. Monitored and prepared operating systems, applications and programs relative to course work for more than 48 classrooms throughout the campus buildings in support of curriculum.