Vice President, Operations & Systems Resume Atlanta, Georgia - Hire IT People

SUMMARY:

A results - driven and highly-energetic senior operations executive, who thrives on building business value through operational excellence, innovative solutions, strategic partnerships and creating a high-performing client-centric culture of success aligned to measurable results.
Recognized for high business acumen, strategist who excels at tactical executions, driving business transformation, operational improvements, diverse interpersonal relationships and technology integrations. An energetic business partner able to analyze, design and implement practical solutions and optimal structure while consistently meeting business goals for profitability, growth, diversity & inclusion and exceptional customer experience.
Diverse experience includes cross-functional leadership experience in strategy, organizational design, operational functions, IT, and social responsibility via community engagement & partnerships.
Strategic Operations Strategic Planning Strategic Partnerships Cost Containment & Profit Growth Multi-Site Customer Operations Management Business Process Expertise Talent Development & Management Organizational Design Shared Services Pioneer & Sustainability Enterprise-wide IT Thought Leadership Emergency Preparedness & Disaster Recovery Cross-functional Initiatives

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Vice President, Operations & Systems

Responsibilities:

Developed, designed and delivered customer-facing application in parallel with deployments of automated workflow applications (shared services enabler) and deployments of shared services off-shore migration within 12-month time period.
Achieved 98% quality and timeliness results from 2012 through 2013.
Improved transparency to customer, better customer controls, and additional marketing distribution channels.
Reached goal 17% under IT budget.
Drove company’s common target operating model (people, process, technology) across multiple business units by serving as lead strategy developer in collaboration with head of aerospace Americas region, resulting in 42% human capital impact from 2012 to Q2 2014.
Reduced operations and systems gross operating expense 18% and improved speed of product delivery to market.
Achieved 48% year-over-year run rate savings and 25% production increase by spearheading projects and programs that leveraged underwriting operational excellence and discipline.
Developed, managed and implemented aggressive 18-month strategic plan to transition proprietary legacy system to global platform, leading to virtual environment in 2009 creating:
Streamlined payment remittance and internal efficiencies, including reduction in expenses (8%), increase in income (13%) and Sarbanes-compliant organization.
Provided servicing and marketing differentiator among competitors due to transparency and availability of customer data at broker and client levels.
Established and implemented operations management controls, resulting in claims operations, underwriting operations and IT receiving pass ratings from external auditor for SOX-management testing of perspective divisions for unprecedented and sustainable four-year period.

Assistant Vice President

Confidential

Responsibilities:

Realigned, centralized and transitioned field-based, paper-driven operational process of 22 multi-site offices into company’s startup shared services environment using image-based technology within 14 months.
Hired diverse workforce (12 managers, 180 operations staff) from ground up within six-month time period. Developed staff into cohesive team, improving productivity by 50% and cycle time by 66%.
Created efficient/effective disaster recovery process to ensure realization of business continuity.
Launched startup client-based/consumer-based call center servicing inbound callers (clients, vendors and regulators) and serving as key center for business continuity related to disaster recovery.
Delivered fully operational call center three months ahead of schedule.
Successfully handled 50,000 calls per month which increased 1.5 fold during global natural disasters.
Increased net savings of billed amounts by 25% with total realized savings of $8,600,000 million and less than 2% turnover ratio.

Director

Confidential, New York

Responsibilities:

Collected $2,000,000 in outstanding collections of overseas revenue from multiple countries. Standardized collection methodology, while focusing on cultural differences, currency conversion discrepancies, time zones and inconsistent collection methodologies.
Expanded hours of operation to better accommodate multiple time zones.

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Vice President, Operations & Systems Resume

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