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Desktop Support Resume Profile

EXPERIENCE SUMMARY

  • MCSE, MCP, MCSA, MCTS, and MCITP certified Systems Administrator/SCCM Administrator with over 13 years of progressive technical support and maintenance experience on Microsoft Operating Systems, servers, and computer equipment. Vast knowledge of multiple Desktop, Network Operating Systems, and services which include Windows XP/Vista/Windows 7/2000/2003/2008/2012, Active Directory, Virtualization, TCP/IP, IIS, LDAP, DNS, DHCP, GPMC, and SCCM. Tasked with a variety of responsibilities including Lead/Acting Manager for 4 other System Administrators. Exceptional customer service and interdepartmental skills as well as a proven success record of having a dedicated work ethic which has been repeatedly recognized by superiors over the years. PROFESSIONAL WORK HISTORY Confidential SCCM Engineer/Architect Architectural designed, installed and Configured SCCM 2012 for Scientific Games located in Alpharetta, Georgia. The implementation consisted of Installing SQL 2012, SCCM 2012, discovery methods, Boundaries, Primary Site Server, Distribution points, Reporting, Software Update Groups/Patching, Task sequences and Application packaging. Architectural designed, installed and Configured SCCM 2012 for Cobb County Government. The implementation consisted of Installing SQL 2012, SCCM 2012, discovery methods, Boundaries, Primary Site Server, Task sequences and Application packaging. Architectural designed, installed and Configured SCCM 2012 for Shriners Children's Hospital located in Tampa, Florida. The implementation consisted of Installing SQL 2012, SCCM 2012, discovery methods, Boundaries, Primary Site Server and two Secondary Site Servers, Task sequences and Application packaging. Architectural designed a SCCM 2007 to SCCM 2012 side-by-side migration for PROSYS Leveraged the image creation, packaging, and deployment capabilities of Microsoft System Center Configuration Manager and the APP-V sequencer/client to create, validate, and deploy the 200 applications required for a project with SUNTRUST BANK At J.Smith Lanier, Using SCCM 2007, created several Task Sequences that involved automating the deployment of Windows 7 Operating System, System Applications, Wireless Profiles, Driver Packages, and USMT 4.0 Confidential SCCM Administrator Member of the Device Engineering team that is responsible for an Enterprise solution for Windows 7 Operating System Deployment for over 12,500 computers at 65 geographical locations. Well versed with SCCM 2007 R3 infrastructure, which consists of Distribution points, client push installations, hardware and software inventory, remote tools administration, deployed various applications, and OSD images using MDT 2010 in an Enterprise environment. Created several Task Sequences that involved automating the deployment of Windows 7 Operating System, System Applications, Wireless Profiles, Driver Packages, and Bit locker Encryption. Experienced using USMT 4.0 via a Data Migration Task Sequence to capture all the users' data during a Refresh PC scenario, also using USMT 4.0 during a Replace PC scenario. Well versed with creating various application packages for deployments via advertisements or Task Sequences. The packages include Microsoft office, BMC Remedy, Snag-it, etc. Thorough testing of New Hardware in a QA environment which consists of laying down and image, loading and applying the correct drivers, and windows updates before implementing New Hardware into an Enterprise environment. Experience with a product called 1E that develops automated software solutions to address complexity, managed costs and power consumption. Confidential Sr. Systems Administrator Installed SCCM 2007 R2 infrastructure, which consists of Distribution points, client push installations, hardware and software inventory, remote tools administration, deployed various applications, and OSD images using MDT 2012 beta in a testing environment. Installed the latest technology Systems Center 2012 RC products in a testing environment. The Systems Center products include SCCM, SCOM, SCVMM, SCDPM, SCSM, and MDOP 2012 R2. Team lead for upgrading Symantec Backup Exec 12.5 to Symantec Backup Exec 13.0 R3 for over 60 servers. Well versed with Enterprise Active Directory environment of Domain Controllers and member servers running Windows 2003, and 2008 Server. Team member in the implementation of VMware 4.1.0. Well versed in Physical to Virtual migration. Well versed in creating Virtual Machines. Versed in using the vSphere client to administrate the Virtual Center. Well versed in using Retina Network Security Scanner in compliance with IAVA policies that identifies computer application software and operating system vulnerabilities on the Department of Defense SIPRNET and NIPRNET. Well versed in using GFI LAN Guard for patch management for Microsoft operating systems and other applications on a daily basis. Well versed in using Remedy help desk software that is used in daily operations to increase staff productivity and consistency by automating processes, policies and tasks. Well versed in creating, moving and deleting AD accounts, battle boxes and Exchange accounts. Provided functional and technical support, troubleshooting and diagnosing LAN, WAN, and remote systems, while supporting Windows XP Professional, and Windows 7. Provided functional and technical support, troubleshooting and diagnosing hardware problems, including DELL desktops and laptops. Team lead for installing and configuring Prometric and Pearson Vue testing center in Iraq. Confidential Sr. Systems Administrator/SCCM Administrator
  • Implemented System Center Configuration Manager 2007 SP2 infrastructure.
  • Integrated the Microsoft Deployment Toolkit 2010 with SCCM 2007 SP2 in order to produce a Light Touch Installation deployment solution.
  • Developed a universal image for Windows 7 to reduce the number of images to 1.
  • Implemented Enterprise type Group Policy Objects GPO to secure and lock down the Windows 7 desktop environment with Microsoft Security Compliance Manager.
  • Developed a Universal Hardware Independent image of Windows 7 Enterprise with Microsoft Deployment Toolkit MDT 2010.
  • Active Directory reconfiguration of the Group Policy Objects in order to secure the AD domain controllers and hardened the security for the servers, workstations and users.
  • Support RSA tokens for VPN access for over 250 users. The Sole Blackberry Enterprise Server administrator, tasked with updating Blackberry service packs when needed. Also developed security policies for the BES 5.0. Currently using the Tivoli Storage Manager backup software version 6.2 to backup our network environment. Assisted in the implementation of VMware 4.1.0. Well versed in Physical to Virtual migration. Well versed in creating Virtual Machines. Versed in using the vSphere client to administrate the Virtual Center. Lead Architect/Project Manager for the implementation of a state of the art Data Center that hosts 5 Blade servers and 30 Virtual machines. Team lead for the implementation and upgrading of an Enterprise Active Directory environment of Domain Controllers running Windows 2003, and 2008 Server. Enterprise environment size ranged of over 400 users and computer objects and over 30 GPO's. Provided functional and technical support, troubleshooting and diagnosing hardware problems, including DELL desktops and laptops. Provided functional and technical support, troubleshooting and diagnosing LAN, WAN, and remote systems, while supporting Windows XP Professional, Vista and Windows 7. Confidential Acting Manager of Systems Support/Sr. Systems Administrator Team lead for the implementation and upgrading of an Enterprise Active Directory environment of Domain Controllers running Windows 2000, 2003, and 2008 Server. Enterprise environment size ranged of over 5,000 user and computer objects and over 50 GPO's. Team lead for the implementation of SCCM 2007 for the entire Grady Health System which consisted of over 4,000 computer objects. The project consisted of developing and deployed several MSI/configuration software packages using Admin Studio via SCCM with a primary focus on MS Office applications, Medical records application, Clinical applications, and Facilities management applications. Fully leveraged SCCM using remote management, deploying operating system images, reporting, collect hardware, and software inventory. Written technical documentation that describes software configurations, SCCM deployments, Microsoft updates logic, coding, and corrections. Provided functional and technical support, troubleshooting and diagnosing hardware problems, including DELL desktops and laptops. Provided functional and technical support, troubleshooting and diagnosing LAN, WAN, and remote systems, while supporting Windows XP Professional, Vista and Windows 7. Monitored and assigned Help Desk Tickets that were reported to the Helpdesk until the issue was resolved. Monitored and assigned Information Services Request for the IS Department. Team lead for replacing 3,000 Pc's for the entire Grady Health Systems including 10 remote clinics. Heavily involved with the installation and implementation of a 150 servers in the Data Center that consisted of HP Proliant, IBM X-Series, and Dell Power Edge. Heavily involved with assigning NTFS permissions, group policies, shared folders, hardware and roaming profiles, global groups and volume shadow copy. Team lead for the implementation of DHCP/WINS infrastructure using Microsoft Hyper-Virtualization Server 2008. Hyper-virtualization saved the organization a cost savings of six thousand dollars. Provided training to systems administrators and PC technicians on newer technologies. Heavily involved as a liaison with vendors and other third-party providers. Planned Enterprise systems projects through vendor comparison and cost studies.H Implemented Windows Server Update Services 3.0 via Group Policy, which pushes out critical and non-critical updates per Microsoft's recommendation. Implemented three Print Servers using Network Load Balancing. Created two scripts in conjunction with Print Migrator 3.1 to backup and replicate, printer ports, printer queues, and print drivers. Assisted in the basic installation and support of SQL 2000 and 2005. Coordinated with Upper Management and Project Managers making sure projects were handled accordingly. Configured ISA 2006 to provide Web Proxy access for end users to access the internet. Heavily involved in the installation of Citrix Presentation Server 4.0 that supported various hospital applications. Well versed with Symantec Backup Exec 11D which consisted of full weekly backups, incremental backups and intelligent disaster recovery. Implemented IBM Blade Technology. Migrated from McAfee Anti-Virus 7.0 to Symantec Anti-Virus 10.0 which was fully automated from the Parent Server to the end users clients.
  • Provided in-depth administration of multiple servers from scheduled defragmentation to component level backups of Event Logs, IIS, GPO's, Registry, Performance counters, and System State.

Confidential

LAN Administrator/Desktop Support

Provided technical support for GroupWise, Novell, Windows NT 4.0 Server, Windows 95, and 98 in a network/desktop operating system environment. Provided technical support for 60 users on a Local Area Network. Performed System backups/restores on Novell and Windows NT 4.0 Systems. Designed, Installed and maintained a centrally managed McAfee EPO Anti-virus solution to ensure up-to-date virus protection on all servers and clients. Installed accounting software for the entire accounting firm.

Confidential

Help Desk/Desktop Support

Provided help desk support for over 5,000 users at the university. Provided systems support for various test labs throughout the institution. Well versed in Windows NT server 4.0, Windows 95, and Windows 98. Setup users, trusts, permissions, rights, and groups. Supported a desktop environment, printers, and peripheral devices. Confidential

Correctional Officer

Supervised inmates and maintained security throughout the entire United States Penitentiary of Atlanta, Ga. Proficient with the M-16 rifle and 45 Caliber handguns. A member of the Disturbance Control Team.

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