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Consultant Resume Profile

PROFESSIONAL OBJECTIVE:

Solutions-focused, team oriented Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

SUMMARY OF QUALIFACATIONS:

Oracle 8.0, Oracle Report, PL/SQL, Developer2000, HTML, Visual Basic 6.0, C, C , Windows, Active Directory, Ghost 7.5, TCP/IP, Office XP, Lotus Notes, AutoCAD, DOS 6.1 6.2, Microsoft Office, UNIX, Novell, trouble shooting, systems' planning and implementation, and data management

EMPLOYMENT HISTORY:

Confidential

Systems Exchange Administrator Tier III Support

  • Support a multi-site Microsoft Exchange 2007/2010 organization in order to meet and maintain appropriate service levels
  • Provide a point of escalation and support to the Desktop Support Group
  • Perform Printer Administrator duties such as setup and config new and existing network printers and trouble shoot issue
  • Provide day to day production support of our Email Active Directory infrastructure
  • Utilize industry standard technologies to insure the integrity of recoverability of servers backup
  • Assist with training new and existing members on practices, procedures, and technical aspects of the job
  • Perform Exchange administrative duties such as creation group mailbox creation and manages, mailbox creation, Distribution list creation and manages, Public Folder Calendar creation and manages, mailbox restore,
  • Lync account creation and manages, mailbox deletion and trouble shooting, name changes
  • Perform Active Directory duties such as password reset, creation group policy, account creation, and users, groups, creation of ACL, servers backup and restore, cleaning viruses, and workstations association
  • Perform file server administrator duties such as security, files structure, cleanup, restored, move of data
  • Safeboot account creation and trouble shooting
  • Script Writing, Citrix Administrator
  • Managed Remote Access capabilities using Cisco VPN technology
  • Perform diagnostics and troubleshooting of system issues and equipment
  • To ensure proper ticket management and resolution
  • Document help desk tickets/resolutions using Remedy
  • Trouble shoot and setup network printer
  • Support 12,000 end users across the USA
  • Extensive expertise in the following areas: documentation, implantation and troubleshooting MS Office 2007/2010

Environment: Microsoft Windows XP/Server 2007 Active Directory, TCP/IP, Microsoft Office 2007, Cisco VPN, HP LaserJet Network Printers 5500 and 9050, Safeboot Administrator, Exchange administrator 2007/2010, Remedy 7

Confidential Systems Network Administrator

Tier III Support

  • Provide support and technical training to the end users at the Regional and local Census offices
  • Assist with training new and existing members on practices, procedures, and technical aspects of the job
  • Perform various administrative duties such as password reset, creation group policy, account creation, and users, groups, servers backup and restore, cleaning viruses, and workstations association

Perform Disaster Recovery

  • Setup and trouble shoot Cisco 3560 switches and Cisco 2800 router
  • CiscoWorks LAN Management Solution 3.2 to monitoring the network
  • Managed and monitor MPLS and BRG
  • Managed Remote Access capabilities using Cisco VPN technology
  • Provide support of servers, desktops, laptops, and HHC Hand Held Computer for the Census
  • Coordinate technical training for new and existing staff members on the team
  • Perform set-ups, break-downs, and transport of equipment on an as needed basis
  • Perform diagnostics and troubleshooting of system issues and equipment
  • Document help desk tickets/resolutions using Remedy
  • Image and configure workstations, laptops and servers
  • Trouble shoot and setup network printer
  • Experience installing/configuring, supporting, and troubleshooting VMware ACE
  • Support 500,000 end users across the USA
  • Extensive expertise in the following areas: documentation , implantation and trouble shooting MS Office 2007
  • Exchange administrator 2007 duties include name changes, account creation, and create group mail, trouble shooting all mail issue
  • Deploy desktop and server image with Altiris

Environment: Novell Netware/ZENworks administrator, Microsoft Windows XP/Server 2003 Active Directory, Lotus Notes R6 administrator, TCP/IP, Microsoft Office 2007, Cisco VPN, HP LaserJet Network Printers 5500 and 9050, Safeboot Administrator, exchange administrator 2007, Remedy 7,

Cisco Router and Switches, Altiris

Confidential Systems Network Administrators

Tier III Support

  • Transitioned to Chevy Chase client from consultant role to provide full-time technical support as the systems administrator for all regional offices
  • Responsible for building servers, installing operating systems and software, and the testing and patching of software via SMS
  • Setup and troubleshoot switches and router
  • Managed and maintained backup tape server, file and print servers, Active Directory, Remedy ticketing system, and VPN
  • Point of contact for desktop and server imaging, fighting virus and spy ware, and evaluating and repairing network problems
  • Assisted in the building of a SAN server
  • Experience installing/configuring, supporting, and troubleshooting VMware
  • Support 3000 end users

Environment: Windows 2000/XP/2003, TCP/IP and DHCP, Outlook, Active Directory, MS Internet Explorer, MS Office XP, MS SQL, SMS, Cisco Switches, Cisco Routers

Confidential

Consultant

  • Consulted out to provide systems support to US Foods and Chevy Chase Bank while maintaining 400 end-users and 10 servers
  • Managed and maintained backup tape server, file and print servers, Active Directory, Remedy ticketing system, and VPN
  • Point of contact for desktop and server imaging, fighting virus and spy ware, and evaluating and repairing network problems
  • Transitioned to Chevy Chase client to provide full-time technical support as the systems administrator
  • Create desktop image and server image and deploy with Altiris

Environment: Windows 2000/XP/2003, TCP/IP and DHCP, Lotus Notes R6, Active Directory, MS Internet Explorer, MS Office XP, MS SQL, SMS, Altiris

Confidential

Consultant

Tier III Support

  • Served in the capacity of administrator, installer, and desktop support of 300 end-users for key clients, such as, BearingPoint and American Express
  • Served as point of contact for Voice over IP phone system migration of network from token ring to Ethernet establishment of policies and implementation of Active Directory and Exchange installation of Cisco switches
  • Responded to service ticketing system for items such as, desktop and printer support networking problems involving WINS, DNS, mail gateways, and NT domains LAN, TCP/IP and DHCP related problems computer imaging and data management

Environment: Windows 98/NT/2000, TCP/IP and DHCP, MS Office, Lotus Notes, Active Directory, Ghost, MS Internet Explorer, Voice over IP, Hardware support on HP, IBM, Dell, Compaq desktop and printer

Confidential

Consultant

  • Consulted out to federal government clients to provided desktop, hardware, and software support in Enterprise environments
  • Managed the installation of new computers, network and email configuration, and set up/maintenance of printers and VPN, while evaluating and correcting TCP/IP and networking problems
  • Responsible for NT domain administration, including, maintaining user accounts, login scripts, profiles, as well as other functional duties

Environment: Windows 3.1/ 98/ NT, TCP/IP, MS Office97, Outlook, Exchange, VPN, and Active Directory

Confidential

Desk Side Support

  • Troubleshot and resolved software configuration issues
  • Maintained all hardware problems with servers, printers, and registers

Envirorment: Windows 95/98, TCP/IP, DHCP, and MS Office97

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