OBJECTIVE

To obtain meaningful and challenging employment as a System and/or Network Administrator with a company that will allow me to use and grow my skills related to solving technical issues and participate in the implementation of new technologies.

OVERVIEW OF QUALIFICATIONS

• 17 Years of server, desktop, and network administration.
• Excellent troubleshooting and technical support abilities.
• Project management and technical documentation experience.
• MS Active Directory / MS Exchange Novell eDirectory / GroupWise administration.
• Network administration including configuration, usage monitoring, and troubleshooting.
• Monitoring and troubleshooting WAN technologies utilizing MPLS and IPsec tunnels.
• Setup and administration of enterprise security systems including firewall, SSL VPN, wireless systems, spam filtering, and URL content filtering.
• Setup and administration of enterprise backup systems and software.

EMPLOYMENT HISTORY

Confidential

System Administrator

• Responsible for supporting user laptops desktops running Windows 7 64-bit.
• Setup all new employee laptops and created the users AD, Exchcange, Lync accounts.
• Responsible for handling Help desk requests.
• Supported the Windows 2008R2 / 2012 server infrastructure.
• Responsible for the support of the Cisco wireless infrastructure.
• Create documentation for IT procedures and network diagrams.
• Supported the VMware Vsphere 5.5 infrastructure.
• Supported the network infrastructure.
• Supported the corporate backup systems using Netvault and Veeam.
• Supported the Netapp SAN system.
• Utilized Microsoft System Center 2012 R2 - Configuration Manager to image laptops, deploy applications and remotely assist users.

ACCOMPLISHMENTS

I was assigned the task of upgrading LGCPI's Cisco wireless infrastructure. This involved upgrading the 2504 Wireless LAN controller firmware and all access points. Upgrading the Cisco Identity Engine to version 2.2, and upgrading the Cisco Prime NCS to Cisco Prime Infrastructure 2.0 with both running as a host on VMware.

Confidential

Network Specialist

• Responsible for installing, configuring, supporting, and maintaining the network environment.
• Responsible for determining the user needs and incorporating them into the design and overall plan for support.
• Responsible for organizing and coordinating the activities associated with installation, deployment, and upgrade of software, hardware and network facilities.
• Responsible for acting on existing trouble tickets established in the tracking system.
• Responsible for complex tickets that the help desk and technical support analysts cannot resolve remotely.
• Identify, research, and resolve technical problems productively establishing root cause and mitigation recommendations to prevent further issues.
• Document, track and monitor problems to ensure timely resolution.
• Support of the corporate WAN / LAN architecture and VOIP network architecture.
• Configure and deploy Cisco network equipment in large Global Corporate environment.
• Configure and deploy Juniper firewall equipment.
• Use network diagnostic equipment to evaluate and diagnose potential network related issues.

Confidential

Network and Systems Engineer Security Analyst

DAILY TASKS

• Supported a large enterprise environment comprised of over 30 locations using Microsoft Active Directory and Novell Netware eDirectory which had up to 1500 users.
• Responsible for the installation and upgrading of all servers, including Microsoft Windows 2003 2008, Netware 6.0 6.5, Red Hat Enterprise.
• Maintained the Novell Cluster Services NCS 6 nodes servers.
• Supported and installed network printers using Novell iPrint NDPS .
• Responsible for configuration and deployment of all Cisco managed switches at all locations.
• Responsible for maintaining the corporate backups using Syncsort Backup, Compaq SDLT LTO changers, and sending tapes weekly to Iron Mountain offsite storage. Supported the remote plant backups using Brightstor Arcserve Backup for Netware.
• Responsible for the company's email spam filtering using Ironmail / Securemail.
• Maintained and utilized the corporate network monitoring tools Network Physics, netMRI, and Solarwinds toolset.
• Responsible for supporting the Dell EMC SAN cx500 including creating LUNS, configuring fiber channel switches, and configuring hosts.
• Responsible for ordering all T1 circuits for new office locations.
• Supported 1000 users at multiple locations in 3 different countries.Responsible for configuration and support of the company's URL filtering and Proxy Bluecoat SG810/Surfcontrol .
• Responsible for all company firewalls. Managed with a Juniper NSM server running on Redhat Enterprise server. Firewalls supported where Juniper SSG 550/520 and Juniper SSG 5 for remote locations.
• Responsible for the company wireless LAN system using Cisco Wireless System LAN controllers, Cisco Wireless Control System, and Cisco 1130ag lightweight access points
• Responsible for the corporate remote access system, using a Juniper SSL VPN SA4500 , Active Directory eDirectory integration, and Safeword tokens for two factor authentication.
• Responsible for the Trend Micro Officescan system including the Trend Micro server, all client workstations and all servers.

ACCOMPLISHMENTS

• Setup and configured an enterprise VPN solution which included installing a Juniper SA4500 SSL VPN appliance and Safeword tokens, and writing the companies VPN usage policy.
• Setup and configured the Cisco Wireless solution which included in two Cisco Wireless Lan Controllers, Cisco Wireless Control System, and Cisco 1130ag lightweight access points at all loctations.
• Assisted in moving the corporate office to a new office location. I was responsible for the reconfiguration all Cisco switches, various servers being migrated, and the deployment of a new Shoretel phone system.
• Setup and configured a Cisco Aironet 1400 Wireless Bridge at a plant location to connect users to the network.
• Setup and configured the enterprise spam filtering appliance Ironmail now Securemail .
• Successfully integrated 3 new company networks systems into our current systems. Included ordering T1 circuits, installing Cisco switches, configuring servers, and migrating user workstations.

Confidential

Desktop Server support

• Performed Client support for all of southeast Michigan workstations, printers and servers for 2000 users running multiple platforms on a Netware 3.12/4.11/6.0 environment Windows 2000.
• Maintained Microsoft Windows Policies using the Policy editor for all workstations using Windows 98 XP.
• On the server support team supporting multiple Compaq Netware servers 3.1 6.0 over a WAN 200 servers .
• Monitored Compaq Netware server's daily using Compaq Insight manager.
• Built and performed upgrades on Netware servers from versions 3.12 to version 6.0
• Created and Maintained Arcserve backups for Netware servers. and maintained off-site storage of backups through Iron Mountain. Also Performed full server restores and individual file restores for bank employees.
• Project site manager for a corporate wide project involving upgrading of all workstations and servers to new hardware and software. Upgraded from Windows 98 to Windows XP professional on all workstations, and upgraded the servers from version 4.11 to 6.0.
• Supported Lucent Technology digital phone systems and CAT5 cabling at site locations.
• Administration of Novell netware and Novell Zenworks
• Maintained a Service Level Agreement SLA of over 90 and a Customer Satisfaction over 95 .

Confidential

Computer Technician

Worked on a project to upgrade PC workstations at various locations. Including backing up user data, re-imaging workstations, restoring user data, and installing and troubleshooting applications.