Skills Summary

• Network/Communications: Windows 2000 2003 Active Directory, Microsoft NT 3.51, 4.0, RAS, MS Mail, MS Exchange, Lotus Notes, Lotus Software Router, Archserve 6.1, Pathways, Windows Internet Explorer, Frame Relay 802, Wins, Gateway, DNS, DHCP, TCP/IP, Ethernet, LAN/WAN, Sniffer Tool, SMS, Cisco Streaming Video, Microsoft Outlook 2007, XP, NTFS, Dell Power Edge Servers, IBM X, P, and E Series servers, Dell tape backup units Power Vault 128T, 136, and 660 , IBM Tape backup units ULT 3582 and ULT 3583 .
• Using HP Service Manager Client ver 7.01048 server release 7011.422, SUSE Linux Enterprise Ver 11.4, Red Hat Enterprise Linux Server release 6.4 Tikanga, and Santiago , IBM AIX 6.1, and Solaris Servers Linux 11.0
• Active Directories: Register printers, create printer cues and users accounts, add users to newly created folders, granted access to folders, administration of WINS servers, and web file sharing servers for Domain Group, password problems with Domain Controllers. Log messages and sent out broadcast updates for problems objects within OU on the Active Directories.
• Databases: Microsoft Access, Accumax, dBase IV, III, II.
• Hardware: PCs, Servers, Laptops, Honeywell DP-6 Mainframe, Digi Board, Arch Wireless, Motorola Alphamate II, VAX Mainframe, Hubs, HP Bay Switches, Cisco 2500 4300, Squirt, IBM 8100, 3090, System 38, 3270, AS/400 Cisco Linksys RV082 load balancing router, Cisco Linksys Wireless G router for mobile broadband, Velocity V-band 2.0 load balancing router, Velocity V-Band Platinum load balancing router.
• Operating Systems: Windows Enterprise Server Edition 2003, 2000 and NT. Windows XP, Windows 7, 2000, CE, NT, 9x, OS/2, IBM AS/400, MS/DOS, VMS, MAC
• Software: MS Office 2007, Lotus Smart Suite, Citrix Metaframe 1.8, Dragon Speak, Norton System Works and Anti Virus, McAfee, PC Anywhere, Heat 6.01, Magic, Telnet, MVS-TSO-EXTRA, NT script, Intellsync, Norton Ghost, Partition Magic, Checkit, Trouble Shooter 7.0, Jaws, Patchlink, PowerDVD, Dell UDNA Migration Tool, ZENworks, PointSec.
• Wintel Servers: Intel processor hardware and Microsoft Windows operating system troubleshooting skills.

Pertinent Experience

Linux/Unix Team Confidential

• Used HP Proliant DL 360p gen8 Firmware version 1.13 software to change System Admin password on 60 new Linux boxes added to new data center.
• Managed password accounts on Linux server's physical and VLAN. In charge of what host and folders user has rights to. Created, modify, and deleted user accounts on Linux boxes.
• Modified Samba comfit file to add users to Samba.
• Had to learn working with SUSE Linux Enterprise edition from the command line instead of GUI.
• The LDAP admin program was a custom program written in Perl. Came to this position and had to learn HP Service Manger and LDAP admin. Since the ladap admin program was custom software and no documentation I had to learn it and create the documentation.
• Educated myself on HP Service Manger a service ticket program . Just recently trained in class for new cloud based ticket program called Service Now IT Service Management Suite we just switch over in June. What helps me here is previous experience with Remedy at Ford Motor Company.
• Created scripts to add, delete and modify user accounts for host when the host was new and not in the Linux LDAP admin program.
• Had to look up servers using Zipper, NSlookup and Active Directories, Truven has 1000's of servers across the United States. Finding the right servers and owners was a challenge. Sometimes finding the right apps on the oracle databases and where that app was stored.
• Added user's to AIX hosts using smitty IBM System Management Interface Tool SMIT .
• Attended teleconferencing calls a daily bases Windows team, UNIX team, and Infrastructure Tech Meeting Truven Health was moving their data center to two new locations. Had training on Blue Cat for managing Windows and Linux servers. Attended meeting hosted by SUSE Linux on upgrading our SUSE Linux servers to ver 11.0, service pack 3 enterprise editions. Suse showed our team how their Server Manager could manage our Linux servers whether they were SUSE or not.
• Present during migration for the whole process of migration from old data center to new data center and backup data center. Handled IBM and HP Technical Account Managers dealing with updating our server lists with them, when server assets were moved
• Worked with sharing and referencing technical documents on SharePoint with Microsoft Office 365. Worked on server lists updating them for the Windows Platform Team to see what servers were still under warranties with IBM and HP
• Recently handling Denver tickets doing the same thing, except had to learn Puppet a program that manages their LDAP directories services . Learn how Denver does their tickets, relating to directories and more with LDAP Commands at the command line.
• Computer Consultant February 2008 to present
• Troubleshooter for PC hardware and software for home users and small businesses. Solve network problems, update hardware, install and configure specialty software and provide some individualized training.

Computer Support Technician II

Confidential

• Providing customer service and technical support to all e-mail, network, and computer users at the Detroit Arsenal.
• Serving as a technical expert and system administrator to the Network Enterprise Center, Detroit Arsenal NEC-DA .
• Responsible for conducting the installation, testing, operation, troubleshooting, and maintenance of information technology security, configuration management of telecommunications and data infrastructures in multiple buildings/locations.
• Consults with Network Enterprise Center NEC computer network specialists and managers to develop new programs or modifications to internal structure of systems and procedures.
• Provides customer service and technical support to internal and external customers through use of Remedy ITSM ticket system.
• Provides software support of Windows operating systems, Windows XP, Vista, and Windows 7.
• Assisted taking physical inventory of Government Furnished Equipment GFE at multiple government locations.
• Responsibly maintained Information Assurance training and certification including compliance for Army Regulation AR25.2 .

Server Technician

Confidential

• JP Morgan Data Center, Disaster and Recovery site number 3 Bellevue, MI. Part of 5 man team hired to populate server racks with 360 SAS disk array devices, 40 Dell Power Edge R710 servers, and 18 racks of Dell Power Vault backup drives for servers . All SAS devices were daisy chained by SAS cables between the drives. Installed PS2 mounting brackets, wired all drives using power cables, SAS cables, and RJ45, and labeled power cords for the electricians. These upgrades were installed in a Server Farm of 4,700 servers, with multiple mainframes at this site.
• Equipment used: Dell Power Edge R710 server , Dell SAS disk array devices, Dell Power Vault backup drives for servers , AFCO systems server racks

Network Operations Center Technician

Confidential

• Velocity, Inc., Holland, OH. Troubleshooter for load balancing routers and switches for large hotel and retail chains in the continental US. NOC performs constant 24/7, 365 networks monitoring of each location tracking routers and modems using static IP address or DDNS lookup via V-Select. Provide tech support for line and PC techs configuring routers and switches and supply them with circuit ID, subnet, and PPOE while on location. Also assist with MPOE, DSLAM and D-MARK. Remote log in to router, to make changes and reboot. Work with all carriers AT T, Cablevision, Comcast, Time Warner Cable and others to handle site down issues, or if the carrier cannot log-on into their server, also to assist with T1 issues, gateways and cable lines. Track and show real up time for a location graphical to find trouble spots in equipment and lines. Analyze charts and data of circuits to find down time for a line or location, to solve problems quickly and better assist the line and PC techs.
• Hardware used: Cisco Linksys RV082 load balancing router, Cisco Linksys Wireless G router for mobile broadband, Velocity V-band 2.0 load balancing router, Velocity V-Band Platinum load balancing router.

Network Administrator

Confidential

• TechTeam Global, Inc., Southfield, MI. Network Administrator on team that managed over 500 Dell and IBM servers for Ford North and South America primary Admin to manage the day-to-day maintenance for 40 of the 500 servers. Primary duties included monitoring hardware devices, system and applications logs, network services, backups and backup failures full and incremental on tape drives and hard drives , virus updates, and checks for free space on all hard drives. Audited the server queue, created trouble tickets for server issues, and ensured the Netview buckets are accurate. Scheduled down time, special projects, and Perc Array battery reconditioning for servers and large storage tape units with site managers. Analyzed backups, policies, hardware and communication problems with tape units and RMU connections.
• Security on Windows 2000 and 2003 enterprise network using Active directories. Responsible for creating folders, adding users, changing objects in the OU, setting up printers, plotters, and cues, with DHCP or TCP/IP protocol. Setup and configured Outlook accounts, remote and hands-on trouble-shooting, and deployed new computers. Backup software included Veritas V.8.6 Net Backup Data Center and Backup Exec. Array software included Dell Open Managed Array Manager and IBM Server Raid Manager. Folders and file restores for NAS Devices, Folders and file restore for TSM Devices. Participated in the documentation team. Duties included developing written policies for security, buildings, server room procedures, as well as mapping layouts of buildings and server rooms. Also prepared documentation for new network equipment and server software.

Support Analyst

Confidential

Analyzed calls from Ford Motor Company employees and suppliers worldwide. Handled critical plant applications for Ford manufacturing plants, and paged on call person or escalation tickets to the proper group to keep plants up and running. Re-sych remote user secure ID. tokens with satellites in space, so remote users can log into Ford Motor Company Secure Global Network. Cleared and Restarted TSO Mainframe printers and reset mainframe passwords. Worked with Covisint and AMC Supply Chain to make sure suppliers EDI transactions transferred between Ford and Suppliers. Made sure suppliers were set up to login and utilize the Ford Supplier Portal. Calls include: all Microsoft products, 3000 different Ford applications, VPN, Routers, network servers, mainframes, EDI, TSO, MVS, AS/400, wireless, laptop, Secure ID. tokens, exchange servers, outlook, Palm Pilot, Pocket PCs, Everest and all PC hardware and software issues.

Database Analyst

Confidential

St. John's Health Systems, Harper Woods, MI. Short-term database project to analyze effective way to bring hospital laboratory mainframe data from EBDIC code to ASCII code to integrate into Microsoft Access 2000, and still be compatible with health care insurance system requirements. Data needed to be automated into Access with macros.

Network Administrator

Confidential

• Built NT and SQL Servers for domain to run Accumax medical database and web software.
• Helped configure and troubleshoot Citrix Metaframe thin client for the network.
• Worked with Vista System VA Digital Mainframe running VMS
• Maintained Microsoft Exchange Server
• Responsible for NT Server and mainframe backups
• Increased drive volume size and buffers on mainframe after adding several SQL servers.

Leader for Special Projects

• Configured and installed bar code scanners wireless and hard wired to work with PC laptops and tablets wireless and hard wired , for patient's wristband to be scanned into the PC and information sent to the Vista mainframe.
• Set up JAWS software for blind employees software converts mouse movements and keystrokes into computer spoken words . Also helped with specialized equipment including an embossing printer and Squirt a portable note taker that translates input into Braille, so it can be sent to the embossing printer.
• Solved software, network, and printer problems associated with NT/SQL database called Accumax medical database for keeping track of nursing home patients at the VA Medical Center. Figured out printing problems with Accumax that the engineers at Accumax could not.

Computer Subcontractor/Consultant

Confidential

Working through technical placement contractors, I completed short and long term projects from 1 month to about 1 years for several clients including GM, Ingersoll-Rand, AT T, Ford, ITT, Toyota, and ProMedica Healthcare Systems. Services included network administration, hardware systems specification and repair, software analysis, installation and configuration, programming, troubleshooting and software training. A Project Summary is available upon request.